barclaycard Mobile Quick Setup Manual

Problems with installation of Mobile
Terminal display prompt Possible causes What to do
Installation Failed Please ensure the correct Merchant Number has been
There has been a problem with
Restart Install? entered. Then press the green ENTER button to select
the installation of your terminal.
Enter = YES Clear = NO "Yes" and restart the installation process. After three
Key in Function Code and attempts the terminal will prompt you to contact the
then press ENTER Helpdesk. Do not select "No" as this will ask for a
function code – this should only be used under
direction of the Helpdesk.
Common prompts and troubleshooting
Terminal display prompt Possible causes/action What to do
Call Auth Centre
Assistance required.
Call the Authorisation Centre on the number displayed
by the terminal. Once you have spoken to the
Authorisation Centre, press the green ENTER button
and follow the prompts displayed by the terminal.
Call Helpdesk Assistance required.
Please contact your Helpdesk on the number displayed
by the terminal.
Faulty Card
The card is not inserted into the Insert or swipe the card again. If the problem persists
PIN pad or has been swiped press the green ENTER button and key the card details
incorrectly. (please refer to the relevant section of the user guide).
Not Authorised The card issuer has declined to Ask the customer to pay by some other means and
authorise the transaction. press the yellow CLEAR button.
Assistance required. Call the Authorisation Centre on the number displayed
Referral B
by the terminal. When your call is answered please
quote Referral B.
Routine Check. Insert Or Swipe Occasionally the card will require an Process the card as a Chip and PIN transaction.
(as seen on the terminal display) additional routine security check.
Unable To Connect Possible loss of GPRS signal Switch the terminal off and on again
yellow CLEAR button, allowing 2 minutes for the signal
to establish itself. Then try again.
Useful numbers:
Authorisation: 0844 822 2000
1
Chargebacks: 01604 614012 2
American Express: 01273 675533 2
Diners: 0845 850 0195
3
and press the
This document is available in large print, Braille and audio by calling
0844 - For BT business customers, calls will cost no more than 5.5p per minute, minimum call charge 6p (current at August 2013). The price on
1
non-BT phone lines may be different. Calls may be monitored and/or recorded.
2 01604/01273 - Call charges will apply. Please check with your service provider.
0845 - For BT business customers, calls will cost no more than 4.5p per minute, minimum call charge 6p (current at August 2013). The price on
3
non-BT phone lines may be different. Calls may be monitored and/or recorded.
Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation
Authority (Financial Services Register Number: 122702) and subscribes to the Lending Code which is monitored and enforced by the Lending Standards
Board. Registered in England No: 1026167. Registered Office: 1 Churchill Place, London E14 5HP.
BCD114569FCTB05. Created 08/13. 33269BD.
Mobile
Quick set-up guide and fast facts guide
0844 811 6666 1
.
payment acceptance