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Samsung DS24D User Instruction

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DS 616
TECHNICAL MANUAL
T A B L E
U S E R I N S T R U C T I O N S S E C T I O N
PART
DESCRIPTION
1
ENHANCED DISPLAY PROGRAMMING
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12
1.13
1.14
1.15
1.16
1.17
2
DS 24D KEYSET USER GUIDE
3
iDCS KEYSET USER GUIDE
4
STANDARD TELEPHONE USER GUIDE
5
SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE
6
AUTO ATTENDANT ADMINISTRATION GUIDE
7
SVM/SVMi E-SERIES USER GUIDE
8
SVM/SVMi E-SERIES QUICK REFERENCE GUIDE
9
SVM 400 USER GUIDE
O F
OVERVIEW ........................................................................................... 1.1
LOCKING YOUR KEYSET ................................................................... 1.2
CHANGING YOUR PASSCODE ......................................................... 1.3
CALL FORWARDING .......................................................................... 1.4
SETTING YOUR ANSWER MODE ..................................................... 1.5
PROGRAMMING YOUR STATION'S NAME ....................................... 1.6
PROGRAMMING PERSONAL SPEED DIAL LOCATIONS ................ 1.7
NAMING YOUR PERSONAL SPEED DIAL LOCATIONS .................. 1.8
ADDING EXTENDERS TO KEYS ....................................................... 1.9
CHECKING STATION STATUS ........................................................ 1.10
CHANGING YOUR TIME AND DATE DISPLAY ............................... 1.11
SETTING STATION ON/OFF OPTIONS .......................................... 1.12
SELECTING A RING TONE .............................................................. 1.14
ALARM REMINDER ........................................................................... 1.15
SETTING A PROGRAMMED MESSAGE .......................................... 1.16
ALARM REMINDER WITH MESSAGE ............................................. 1.17
CALLER ID DISPLAY ......................................................................... 1.18
Home Page
TABLE OF CONTENTS JUNE 2004
C O N T E N T S
Table of Contents
USER INSTRUCTIONS
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  • Page 1 Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL TABLE OF CONTENTS JUNE 2004 T A B L E C O N T E N T S U S E R I N S T R U C T I O N S S E C T I O N PART DESCRIPTION PAGE...
  • Page 2 Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW • DS 24D KEYSETS This section provides more detailed programming procedures that can be used by experienced display keyset users. These procedures will help explain some of the displays observed as the simpler procedures detailed in the DS 24D Keyset User Guide are followed.
  • Page 3 Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 • iDCS KEYSETS This section provides more detailed programming procedures that can be used by experienced display keyset users. These procedures will help explain some of the displays observed as the simpler procedures detailed in the iDCS Keyset User Guide are followed.
  • Page 4 Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 The diagram below illustrates the keys on a iDCS 8D keyset that have special functions during programming. When required, these keys will be referred to by the names described below.

  • Page 5: Locking Your Keyset

    Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 1.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other people from making or receiving calls while you are away. You can unlock it when you return. ACTION DISPLAY 1.

  • Page 6: Changing Your Passcode

    Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her individual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature. NOTE: Default passcodes cannot be used for toll restriction override or for DISA access.

  • Page 7: Call Forwarding

    Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 1.4 CALL FORWARDING The DS 616 allows six types of call forwarding—Forward All, Forward No Answer, Forward Busy, Forward Follow Me, Forward DND and Forward External. There is an additional option, Forward Busy/No Answer, that allows both of these options to be activated at the same time, provided destinations have been entered for both.

  • Page 8: Setting Your Answer Mode

    Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 1.5 SETTING YOUR ANSWER MODE Each keyset can have its answer mode for intercom calls set to one of the following options: RING—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the Speaker key or lifting the handset.

  • Page 9: Programming Your Station's Name

    2. Other symbols are available for DIAL #. ACTION DISPLAY [201] STN NAME 1. Press the Transfer key followed by 104 Display shows [201] STN NAME 2. Enter the station name using the procedure SAMSUNG described above 3. Press the Transfer key to store and exit...
  • Page 10 Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequently dialed telephone numbers in a personal speed dial list. Each station user begins with ten numbers 00–09 and may be assigned up to fifty numbers.
  • Page 11 Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when using the directory dial feature.

  • Page 12: Adding Extenders To Keys

    Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 1.9 ADDING EXTENDERS TO KEYS This program allows you to assign key extenders to make a general access feature key more specific. The feature keys that can have extenders are listed below: FEATURE KEY DESCRIPTION EXTENDER...

  • Page 13: Checking Station Status

    Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 1.10 CHECKING STATION STATUS This program displays the following attributes of a station port. This is a read only feature. PORT # Port (8DLI 01-08, 4DLI 01-04) TYPE Simple Set PICKUP GROUP...

  • Page 14: Changing Your Time And Date Display

    Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the date and time displayed when not in use. You can select from the following display options: COUNTRY Sets overall display format and has two options 0 = ORIENTAL...

  • Page 15: Setting Station On/Off Options

    Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 1.12 SETTING STATION ON/OFF OPTIONS The following options may be turned on and off at your keyset. 0. AUTO HOLD Automatically places an existing C.O. call on hold if the CALL button, trunk key or trunk route key is pressed during that call.
  • Page 16 Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 ACTION DISPLAY 1. Press the Transfer key followed by 110 [201] STN ON/OFF AME PSWD :OFF Display shows [201] STN ON/OFF 2. Dial the option number from above list (e.g., 4) HOT KEYPAD :OFF Press UP or DOWN to select the option and press the right soft key to move the cursor...

  • Page 17: Selecting A Ring Tone

    Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring frequencies. ACTION DISPLAY [201] RING TONE 1. Press the Transfer key followed by 111 SELECTION 6 Display shows [201] RING TONE...

  • Page 18: Alarm Reminder

    Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 1.14 ALARM REMINDER Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set.

  • Page 19: Setting A Programmed Message

    Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 1.15 SETTING A PROGRAMMED MESSAGE When you will be away from your phone for any length of time, you can leave a vacant station message. Display stations calling you will see this message and be informed of your status or follow your instructions.

  • Page 20: Alarm Reminder With Message

    Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 1.16 ALARM REMINDER WITH MESSAGE Station users can have two alarms programmed at their phones. Each alarm may be one of the following three types: 0.

  • Page 21: Caller Id Display

    Table of Contents Home Page DS 616 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 JUNE 2004 1.17 CALLER ID DISPLAY The station user can change the order in which the Caller ID information is displayed on an LCD set. Caller ID display options are the following: 0.
  • Page 22 Conference Calls ................13 Samsung Telecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung Telecommunications America also reserves the Forwarding Calls ................14–16 right without prior notice to make changes in design or components of equipment as engi- Call Pickup ..................16...

  • Page 23: Dialing Features

    Table of Contents DS 24D Home Page DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ..................17 AME Password ..................30 Programming Personal Speed Dial Numbers ......17–18 Select Ring Tone................30 One Touch Speed Dialing ..............18 Change Your Passcode ..............30 Last Number Redial ................18 Set Answer Mode ................31 Save Number with Redial ..............18 Automatic Hold ..................31...

  • Page 24: About This Book

    If you find that a feature code does not work as described in this book, please contact your installation and service company to deter- mine the correct code. NOTE: DS 24D keysets are available only for Samsung DS 616 phone sys- tems.

  • Page 25: User Orientation

    Table of Contents DS 24D Home Page Your outside calls will light green on your keyset and red on other keysets. THINGS YOU SHOULD KNOW You never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light.

  • Page 26: System Tones

    Table of Contents DS 24D Home Page DS 24D KEYSET SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. 32 CHARACTER DISPLAY Two lines with 16 characters each. Intercom Dial Tone—A steady tone that indicates you can begin dialing.

  • Page 27: Recall Dial Tone

    Table of Contents DS 24D Home Page NOTE: If the Hot Keypad feature has been turned off, you must first lift the OUTSIDE CALLS handset or press the SPEAKER key before dialing. RECALL DIAL TONE MAKING AN OUTSIDE CALL Press the NEW button to disconnect your existing call, wait for dial tone and •...

  • Page 28: Busy Station Callback

    Table of Contents DS 24D Home Page BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: • Press the CBK key or dial 44. CALLING OTHER STATIONS • When the busy station becomes free, your keyset will ring. •...

  • Page 29: Consultation Hold

    Table of Contents DS 24D Home Page • If you do not answer this recall within a pre-programmed period of time, CALL PROCESSING it will go to the system operator. CONSULTATION HOLD SYSTEM HOLD When you are talking on an outside line and it is necessary to consult with •...

  • Page 30: Transfer To Voice Mail

    Table of Contents DS 24D Home Page TRANSFER TO VOICE MAIL TRANSFERRING CALLS This feature is used to send a call directly to a voice mailbox. Your keyset Transfer is used to send any call to another extension in one of two ways. must have a correctly programmed VT key to accomplish this.

  • Page 31: Forward No Answer

    Table of Contents DS 24D Home Page lines connected together in a trunk to trunk conference, press the CONF key FORWARD NO ANSWER plus the CALL button that the call appears on or follow the instructions to To forward calls to another station when you do not answer: drop a party and use your extension number.

  • Page 32: Speed Dialing

    Table of Contents DS 24D Home Page • Press FWD EXTERNAL to turn the feature on and press it again to turn DIALING FEATURES the feature off. NOTES: SPEED DIALING 1. External Call Forward will cancel all other call forwarding instructions. 2.

  • Page 33: Chain Dialing

    Table of Contents DS 24D Home Page pulse) dialing C.O. lines, pressing D while entering a speed dial number 2. The saved telephone number is stored in memory until you save anoth- causes all subsequent digits to be sent as DTMF tones. er number.

  • Page 34: Meet Me Page

    Table of Contents DS 24D Home Page MEET ME PAGE PAGING AND MESSAGING • Lift the handset. • Press the Meet Me Page (MMPG) key or dial 54. MAKING AN INTERNAL PAGE • Dial the desired zone number. • After the attention tone, instruct the paged person to dial 56. To make an announcement through the keyset speakers: •...

  • Page 35: Programmed Messages

    Table of Contents DS 24D Home Page 2. If the Hot Keypad feature has been turned off, you must first lift the hand- PROGRAMMED MESSAGES set or press the SPEAKER key before you begin dialing. When you will be away from your phone for any length of time, you can leave SETTING A MESSAGE INDICATION a programmed station message.

  • Page 36: Do Not Disturb

    Table of Contents DS 24D Home Page APPOINTMENT REMINDER/ALARM CONVENIENCE FEATURES CLOCK DO NOT DISTURB This feature works like an alarm clock. Use it to remind yourself of an ap- pointment later in the day (TODAY ONLY) or as a daily reminder every day Use this feature when you want to block calls to your keyset.

  • Page 37: Account Codes

    Table of Contents DS 24D Home Page NOTE: Depending on speaker volume and the acoustics of your office, it CALLING THE DOOR PHONE/ROOM may be advisable to turn the group listening feature off before hanging up. MONITOR This will eliminate a momentary squeal. You may call the door phone and listen to what may be happening outside ACCOUNT CODES or in another room.

  • Page 38: Ohva Block

    Table of Contents DS 24D Home Page • Dial 53 plus the group number plus 0 to exit the group or 1 to enter the To make an off-hook voice announcement: group. Repeat as necessary. • Dial the extension number or press the DSS key. •...

  • Page 39: Set Answer Mode

    The passcode is the same as NOTE: When your keyset is programmed for Auto Answer and you have For- your station passcode. This feature only applies if there is a Samsung Voice ward No Answer (FNA) turned on, you must answer screened transfers by...

  • Page 40: Hot Keypad

    Table of Contents DS 24D Home Page HOT KEYPAD DISPLAY FEATURES On your phone system your keyset’s keypad can be made “live” or “hot” so that it is not necessary to lift the handset or press the SPEAKER key before INTERACTIVE DISPLAY KEYS you begin dialing.

  • Page 41: Dial By Directory

    Table of Contents DS 24D Home Page DIAL BY DIRECTORY AUTO TIMER Each station or speed dial number can have an associated directory name. Display keyset users may have the timer automatically start when they A station or speed dial number can be selected by scrolling alphabetically answer incoming calls or after a short delay on an outgoing call.

  • Page 42: Station Names

    Table of Contents DS 24D Home Page COUNT STATION NAMES DIAL 0 < > You can assign an 11 character name to your keyset. This allows other dis- play keyset users to call you using the directory dial feature. DIAL 1 space To program a station name: DIAL 2...

  • Page 43: Viewing The Next Caller Id Call

    Name/Number selection. The Samsung DS 616 system supports Caller ID and in fact in the case To view Caller ID information for calls that have been camped-on to your key- where the number only is delivered, the system can be programmed to set, press the NEXT key.

  • Page 44: Lcr With Clear

    Table of Contents DS 24D Home Page INQUIRE CALLER ID PARK/HOLD INFO Press SCROLL and then press STORE to save this number in a person- al speed dial bin. If you are informed that an incoming call is on hold or has been parked for NOTES: you, you may view the Caller ID information before you retrieve the call.

  • Page 45: Personal Speed Dial Numbers

    Table of Contents DS 24D Home Page PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...
  • Page 46 Samsung Telecommunications America reserves the right without prior notice to revise infor- Transfer with Camp-On..............18 mation in this guide for any reason. Samsung Telecommunications America also reserves the Transfer to Voice Mail ................18 right without prior notice to make changes in design or components of equipment as engi- neering and manufacturing may warrant.

  • Page 47: Table Of Contents

    Home Page Table of Contents iDCS Keyset DIALING FEATURES Set Answer Mode (Intercom) ............38 Automatic Hold ..................38 Speed Dialing ..................23 Headset Operation ................38 Programming Personal Speed Dial Numbers ......23–24 Hot Keypad ..................39 One Touch Speed Dialing ..............24 Key Confirmation Tone ..............39 Last Number Redial ................24 Rejoining a Page ................39 Save Number with Redial ..............25...
  • Page 48 Home Page Table of Contents iDCS Keyset ABOUT THIS BOOK Your iDCS keyset is the most visible part of your telephone system. No mat- ter what model keyset you are using telephone calls are handled the same way. The 28D and 18D keysets have additional conveniences that are not available to 8D keyset users.
  • Page 49 Home Page Table of Contents iDCS Keyset Your outside calls will light green on your keyset and red on other keysets. THINGS YOU SHOULD KNOW You never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light.
  • Page 50 Home Page Table of Contents iDCS Keyset iDCS 28D KEYSET FEATURE ACCESS CODES This user guide is written based on the default access code for using sys- tem features. If the system numbering plan has been changed some of the 32 CHARACTER DISPLAY Two lines with 16 characters each.
  • Page 51 Home Page Table of Contents iDCS Keyset iDCS 18D KEYSET iDCS 8D KEYSET 32 CHARACTER DISPLAY 32 CHARACTER DISPLAY Two lines with 16 characters each. Two lines with 16 characters each. TERMINAL STATUS INDICATOR TERMINAL STATUS INDICATOR Used to provide your keyset status. Used to provide your keyset status.
  • Page 52 Home Page Table of Contents iDCS Keyset iDCS 14B STRIP ASSEMBLING YOUR KEYSET • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the key- set body with your fingertips.
  • Page 53 Home Page Table of Contents iDCS Keyset OUTSIDE CALLS ADDING AN iDCS 14 BUTTON KEY STRIP MAKING AN OUTSIDE CALL • Lift the handset and press an idle outside line button, line group button • Place the keyset face down on a flat surface. or dial a line access code to receive dial tone—OR—press an idle out- •...
  • Page 54 Home Page Table of Contents iDCS Keyset RECALL DIAL TONE INTERCOM CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. CALLING OTHER STATIONS NOTE: If this button does not appear on your keyset, the FLASH key may be programmed to recall dial tone.
  • Page 55 Home Page Table of Contents iDCS Keyset BUSY STATION CALLBACK CALLING YOUR SYSTEM OPERATOR When you call another station and receive a busy signal: • Dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension num- •...
  • Page 56 Home Page Table of Contents iDCS Keyset • If you do not answer this recall within a pre-programmed period of time, CALL PROCESSING it will go to the system operator. CONSULTATION HOLD SYSTEM HOLD When you are talking on an outside line and it is necessary to consult with •...
  • Page 57 Home Page Table of Contents iDCS Keyset TRANSFERRING CALLS • While on a call, press the VT key and dial the mailbox number. • Hang up when dialing is completed. Transfer is used to send any call to another extension in one of two ways. CALL WAITING You can do a screened transfer by informing the other extension who is call- ing or you can do a blind transfer without notification.
  • Page 58 Home Page Table of Contents iDCS Keyset FORWARDING CALLS FORWARD BUSY/NO ANSWER You may forward your calls to another station, group of stations or an exter- If you have both a Forward on Busy destination and a Forward No Answer nal telephone number.

  • Page 59: Forward Dnd

    Home Page Table of Contents iDCS Keyset FORWARD DND DIALING FEATURES To forward your phone when you activate DND. • Dial 607 plus the extension number or group number. SPEED DIALING • Receive confirmation tone and hang up. You can dial a preprogrammed telephone number stored in the system-wide NOTE: speed dial list of numbers 500–799 or from your personal list of numbers 1.
  • Page 60 Home Page Table of Contents iDCS Keyset • The A key is not used. SAVE NUMBER WITH REDIAL • The B key inserts a flash. To save the number you just dialed for later use, press the SNR key before •...
  • Page 61 Home Page Table of Contents iDCS Keyset PULSE TO TONE CHANGEOVER PAGING AND MESSAGING When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones. MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: •...
  • Page 62 Home Page Table of Contents iDCS Keyset MEET ME PAGE SETTING A MESSAGE INDICATION • Lift the handset. When you are calling another station and no one answers or you receive a • Press the Meet Me Page (MMPG) key or dial 54. busy signal, you can leave a message indication: •...
  • Page 63 Home Page Table of Contents iDCS Keyset PROGRAMMED MESSAGES CONVENIENCE FEATURES When you will be away from your phone for any length of time, you can leave a programmed station message. Display stations calling you will see this DO NOT DISTURB message and be informed of your status or follow your instructions.
  • Page 64 Home Page Table of Contents iDCS Keyset APPOINTMENT REMINDER/ALARM CALLING THE DOOR PHONE/ROOM CLOCK MONITOR This feature works like an alarm clock. Use it to remind yourself of an ap- You may call the door phone and listen to what may be happening outside pointment later in the day (TODAY ONLY) or as a daily reminder every day or in another room.
  • Page 65 Home Page Table of Contents iDCS Keyset ACCOUNT CODES OFF-HOOK VOICE ANNOUNCE When equipped with optional equipment, your system will allow calls to be Keysets may receive a voice announcement while on another call. The call- charged to a specific account: ing station must have an OHVA key.
  • Page 66 The passcode is the same as handset or press SPEAKER key. your station passcode. This feature only applies if there is a Samsung Voice Mail card installed in the system and your keyset has a programmed AME The IN/OUT key can include an extender to indicate the specific group that key.

  • Page 67: Set Answer Mode (Intercom)

    Home Page Table of Contents iDCS Keyset HOT KEYPAD SET ANSWER MODE (INTERCOM) On your phone system your keyset’s keypad can be made “live” or “hot” so You can receive internal calls in one of three modes (see Answering that it is not necessary to lift the handset or press the SPEAKER key before Intercom Calls under Intercom Calls for descriptions): you begin dialing.
  • Page 68 Home Page Table of Contents iDCS Keyset DIAL BY DIRECTORY DISPLAY FEATURES Each station or speed dial number can have an associated directory name. A station or speed dial number can be selected by scrolling alphabetically INTERACTIVE DISPLAY KEYS through a directory name list. This on-line “phone book” allows the user to look up and dial any station or speed dial number in seconds.
  • Page 69 Home Page Table of Contents iDCS Keyset AUTO TIMER COUNT DIAL 0 < > Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call. DIAL 1 space •...
  • Page 70 Home Page Table of Contents iDCS Keyset STATION NAMES LCR WITH CLEAR You can assign an 11 character name to your keyset. This allows other dis- When you are making an outside call using LCR and dial an incorrect digit, play keyset users to call you using the directory dial feature.
  • Page 71 Home Page Table of Contents iDCS Keyset NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are CALLER ID resources in the iDCS system required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your WHAT IS CALLER ID? display.
  • Page 72 Home Page Table of Contents iDCS Keyset REDIALING A SAVED CALLER ID • Dial the trunk number. • You may now answer the call by pressing the ANS key, OR NUMBER You may use NND to view more information about this call, OR You can return to the idle condition by pressing IGNORE.
  • Page 73 Home Page Table of Contents iDCS Keyset PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...
  • Page 74 Samsung Telecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi- neering and manufacturing may warrant.
  • Page 75 This booklet provides instructions for using an industry standard single line Retrieving a Parked Call ............16 telephone set with the Samsung DS 616. A variety of single line sets from Setting a Message Indication ..........16 many different manufacturers are available. Check with your service and in- Returning Messages ..............16...

  • Page 76: Distinctive Ringing

    Intercom Dial Tone—A steady tone that indicates you can begin dialing. Lifting the handset on your telephone will provide Samsung DS 616 system dial tone. This is also referred to as internal or intercom dial tone. To get an DIAL TONE—CONTINUOS...
  • Page 77 Home Page Table of Contents Standard Telephone RECALL DIAL TONE OUTSIDE CALLS Hookflash and then dial 18 to disconnect your outside call and receive tele- phone company dial tone for a new call. MAKING AN OUTSIDE CALL BUSY LINE QUEUING WITH •...
  • Page 78 Home Page Table of Contents Standard Telephone CALLING YOUR SYSTEM OPERATOR INTERCOM CALLS • Lift the handset and dial 0 to call your system operator or group of op- erators. CALLING OTHER STATIONS • If you want to call a specific operator, dial that person’s extension number.

  • Page 79: Holding Calls

    Home Page Table of Contents Standard Telephone TRANSFERRING CALLS CALL PROCESSING Transfer is used to send any call to another extension in one of two ways. You can perform a screened transfer by informing the other extension who HOLDING CALLS is calling or you can perform a blind transfer without notification.

  • Page 80: Setting Up A Conference

    Home Page Table of Contents Standard Telephone SETTING UP A CONFERENCE FORWARD BUSY You may conference five parties (you and four other parties) in any combi- To forward calls to another station when you are on the phone: nation of outside lines and internal stations in any order. •...
  • Page 81 Home Page Table of Contents Standard Telephone FORWARD DND DIALING FEATURES To forward your phone when you activate DND. • Dial 607 plus the extension number or group number. SPEED DIALING • Receive confirmation tone and hang up. You can dial a preprogrammed telephone number stored in the system-wide STATION CALL PICKUP speed dial list of numbers 500–799 or from your personal list of numbers 00–49.

  • Page 82: Meet Me Page/Answer

    Home Page Table of Contents Standard Telephone SAVE NUMBER WITH REDIAL PAGING AND MESSAGING To save the number you have just dialed for later use: • Before hanging up, hookflash, receive confirmation tone and dial 17. MAKING AN INTERNAL PAGE To redial this saved number at any time: To make an announcement through the keyset speakers: •...

  • Page 83: Retrieving A Parked Call

    Home Page Table of Contents Standard Telephone RETRIEVING A PARKED CALL CANCELING A MESSAGE To retrieve a call that has been parked for you: You can cancel a message indication that you have left at another station. • Lift the handset. •...

  • Page 84: Calling The Door Phone

    Home Page Table of Contents Standard Telephone ANSWERING THE DOOR PHONE CONVENIENCE FEATURES When your station is programmed to receive calls from the door phone: • You will receive three short rings repeatedly. DO NOT DISTURB • Lift the handset and you will be connected to the door phone. •...

  • Page 85: Changing Your Station Passcode

    Upon completion of this entry, you will hear three short beeps. Immediately record the name. If you are successful, you will When it is equipped with optional equipment, your SAMSUNG DS 616 sys- hear a short burst of tone confirming the recording.
  • Page 86 Home Page Table of Contents Standard Telephone PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS C C O O D D E E N N A A M M E E T T E E L L E E P P H H O O N N E E N N U U M M B B E E R R C C O O D D E E N N A A M M E E T T E E L L E E P P H H O O N N E E N N U U M M B B E E R R...
  • Page 87 Samsung Telecommunications America reserves the right without prior notice to revise infor- mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi- neering and manufacturing may warrant.
  • Page 88 System Admin Home Page Table of Contents TABLE OF CONTENTS SYSTEM ADMINISTRATOR PROGRAMMING Customer Level Access ..............10 Set Date and Time Display .............. 11 ABOUT THIS BOOK ............1 Reset Station Passcodes to Default ..........12 Program Station Names ..............13–14 Program Trunk Names ..............15 SPECIAL FEATURES Program Station Group Names ............16...
  • Page 89 The designated system administrator can access specific programs and modify some functions to better manage the Samsung DS 616 office tele- phone system. Instructions are detailed and easy to follow. When assistance...

  • Page 90: Night Service Operation

    CALLING THE SYSTEM OPERATOR Barge-in without tone may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no Any station that dials 0 will ring its assigned operator. Calls to the system way responsible for the possible misuse of this feature.

  • Page 91: Disa Security

    The hacker hopes to eventually chance upon the correct passcode and • Press the IN/OUT key again. The light is off when the station is out of thus gain access to your system. The SAMSUNG DS 616 security feature the group.

  • Page 92: Forced Account Codes

    System Admin Home Page Table of Contents • Lift the handset and dial 58. code. If you enter an incorrect code, the station returns error tone. This code • Enter the DISA alarm passcode (see your service company). may or may not print on SMDR reports depending on SMDR programming. •...

  • Page 93: Number To Name Translation

    NOTE: If the call is an outgoing call, the NND key will not appear. WARNING This feature may violate state or federal laws concerning the right to privacy. Samsung Telecommunications Amer- ica is in no way responsible for the possible misuse of this feature.

  • Page 94: Customer Level Access

    System Admin Home Page Table of Contents SYSTEM ADMINISTRATOR SYSTEM ADMINISTRATOR PROGRAMMING PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open sys- tem programming using the passcode you have been assigned. You must use a display keyset. Should it become necessary to change this passcode, see your service company.

  • Page 95: Set Date And Time Display

    System Admin Home Page Table of Contents SET DATE AND TIME DISPLAY RESET STATION PASSCODES TO DEFAULT Should it ever become necessary to correct the date and time displayed on all of the keysets, do so as soon as you notice that they are incorrect. Auto- Individual keyset users can set or change their own individual passcodes.

  • Page 96: Program Station Names

    System Admin Home Page Table of Contents PROGRAM STATION NAMES Names are written using the keypad. Each press of a key will select a char- acter. Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,” press the number “7” three This program is used to assign a character name or identification for each times to get the letter “S.”...

  • Page 97: Program Trunk Names

    [704] TRUNK NAME Program Station Names Program Station Names and press the SAMSUNG SAMSUNG right soft key to return to step 2 4. Press the left or right soft key to return to 4. Press Transfer to store and exit programming...

  • Page 98: Program System Speed Dial Numbers

    System Admin Home Page Table of Contents PROGRAM SYSTEM SPEED DIAL Open customer programming and follow the instructions below. NUMBERS ACTION DISPLAY 1. Press Transfer and then dial 705 SYS SPEED DIAL The system list starts with 200 numbers and can be increased in blocks of Display shows the first number 500: ten.

  • Page 99: Program System Speed Dial Names

    SYS SPEED NAME KEYPAD - Used to enter number. Station Names and press the right soft 505:SAMSUNG Hold - Press to clear entry. key to return to step 2 OR press the A - Does not have a function. F key to toggle to the speed dial number B - Inserts a FLASH.

  • Page 100: Program Personal Speed Dial

    System Admin Home Page Table of Contents Open customer programming and follow the instructions below. PROGRAM PERSONAL SPEED DIAL NAMES FOR OTHER STATIONS ACTION DISPLAY 1. Press Transfer and then dial 105 [201] SPEED DIAL Each individual station user can program his/her own names but in cases Display shows 00 : where it is impractical or for single line telephone users, this program allows...

  • Page 101: Create Programmed Station Messages

    System Admin Home Page Table of Contents CREATE PROGRAMMED STATION 6. Press the F key to access Program Personal Speed Dial Numbers MESSAGES Other Stations OR press Transfer to store and exit programming OR press Messages 1-10 are programmed from the factory and cannot be changed. Speaker to store and advance to the However, you can create 10 additional 16-character messages (11-20) that next program...

  • Page 102: Set Alarm/Appointment Reminder With Message

    System Admin Home Page Table of Contents SET ALARM/APPOINTMENT 5. Enter the alarm type from the list above [205]ALM REM (2) OR press UP or DOWN to select the HHMM:1300DAILY REMINDER WITH MESSAGE alarm type and press the right soft key to move the cursor Keyset users can set their own alarms but standard telephone users cannot.
  • Page 103 System Admin Home Page Table of Contents MANAGING KEY ASSIGNMENTS Open customer programming and follow the instructions below. ACTION DISPLAY You can view station key assignments and add extenders to some of the pro- grammable keys for easy one touch operation of frequently used features. 1.

  • Page 104: Programming Account Codes

    System Admin Home Page Table of Contents PROGRAMMING ACCOUNT CODES SETTING INDIVIDUAL FORWARD NO ANSWER TIMERS This program is used to add or change account code entries. Each station can have an individual Call Forward No Answer timer to accom- PROGRAM KEYS modate station users with different individual work habits.
  • Page 105 2 above 4. Enter the name using the method CID XLAT:(005) Program Station Names SAMSUNG TELECOM and press right or left soft key to return to step 2 above OR press Speaker to save and advance...
  • Page 106 Samsung Telecommunications America, Inc. reserves the right without prior notice to revise informa- tion in this guide for any reason. Samsung Telecommunications America, Inc. also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 107: Recording Greetings

    Home Page Table of Contents AAUCD AUTO ATTENDANT The auto attendant will answer and process incoming calls without human intervention. The caller is answered and hears a message prompting him/her to dial numbers to reach extensions in the phone system or follow other options provided by the AA card.

  • Page 108: Changing The Greeting

    Home Page Table of Contents AAUCD Enter the number of the prompt to play (if in doubt get a list of the prompts from your installation and service company) The prompt will begin to play along with all subsequent prompts CHANGING THE GREETING The AA card allows the system administrator to call in and change the current greeting to day, night or alternate:...
  • Page 109 Table of Contents Home Page...

  • Page 110: Accessing Your Mailbox

    Table of Contents Home Page Accessing Your Mailbox (Subscriber Services Menu) From Your Desk • Press the button labeled MESSAGE or VMMSG • Dial SVM Access Code: _________________ (You will be prompted to enter your Passcode) • Enter your Password: _________________ (Default Password: 0000) From Off-Site (Home, Cell Phone) •...
  • Page 111 Home Page Table of Contents...
  • Page 112 Table of Contents Home Page First Time Easy Set-Up There are five easy setup options required for optimum performance.These can be done after you log in. Change Your Password: [#][7][1] ................Required to Log In as a Subscriber. Password length can be from 1 to 8 digits. Default password is 0000.
  • Page 113 Table of Contents Home Page Functions While Listening to a Message Functions While Recording and Sending a Message...
  • Page 114 Table of Contents Home Page Quick Reference Index AUTO PLAY OF MESSAGE INFORMATION..........[6][6] Time & Date Stamp Information. This option can be turned on/off. AUTO PLAY NEW MESSAGES................[6][5] Plays new messages after you log in. This option can be turned on/off. DIRECT CALL ......................[#][5] Used for make out going calls while logged in.

  • Page 115: User Guide

    Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
  • Page 116 Home Page Table of Contents SVMi-E Series TABLE OF CONTENTS INTRODUCTION Introduction........................1 This guide describes how to setup and use the various features available to a SVM/SVMi E-Series Subscriber Services Menu Diagram ......2–3 Subscriber. A Subscriber is a person that has been authorized access to the vari- Accessing your Mailbox ....................4 ous features and services available in the SVM/SVMi E-Series.
  • Page 117 Home Page Table of Contents SVMi-E Series SVM/SVMi E-Series Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Personal Mailbox Private Access Personal Pause, Resume Play Menu Exit Messages...

  • Page 118: Accessing Your Mailbox

    Home Page Table of Contents SVMi-E Series ACCESSING YOUR MAILBOX GETTING STARTED [Also known as Subscriber Services Menu] Using your new SVM/SVMi E-Series Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tuto- Inside Callers [Subscriber logging in from their Desk] rial.

  • Page 119: Listening To Old Or New Messages

    Home Page Table of Contents SVMi-E Series PLAY MENU OPTIONS Change playback speed of the recording. EXIT TO AUTO ATTENDANT There are two levels of speed during playback. Dialing this code will toggle between the two speeds. PERSONAL SERVICES Play options. Pressing this key will play all the menu options available to you from this point.

  • Page 120: Setting Message Attributes

    Home Page Table of Contents SVMi-E Series b) Record your message at the tone. After recording the message, you will hear Note: ALL Access Manager options MUST be individually allowed by the System the Send Menu with the following functions: Administrator for each Subscriber.

  • Page 121: Personal Greetings

    Home Page Table of Contents SVMi-E Series then play your primary, No Answer greeting during the day (when you are Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. available) and will NOT ring your extension but simply play your Night greet- If someone else can help you, please enter the extension number now.

  • Page 122: Mailbox Administration

    Home Page Table of Contents SVMi-E Series Edit Personal Greetings Setting Up Message Alert: ■ From the Subscriber Services Menu press [6] for Mailbox Administration. You may also edit/record each one of the greetings (1-9) at any time. ■ Press [1] for Message Alert. Select a greeting number to edit and follow the instructions to record your greeting.

  • Page 123: Message Broadcast

    Home Page Table of Contents SVMi-E Series This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. Auto Play New Messages PERSONAL SERVICES If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled tog- The Personal Administration Menu is used to set your password and record your gle and disable) this feature:...

  • Page 124: Personal Administration Settings

    Home Page Table of Contents SVMi-E Series Note: Remember if you know what digits to press, you can enter them at any PERSONAL ADMINISTRATION SETTINGS time you do not have to wait to be prompted. This feature can be toggled on/off at anytime.

  • Page 125: Ame Password

    Home Page Table of Contents SVMi-E Series AME Password SHORTCUTS Calling If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you. Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox.
  • Page 126 Samsung Telecommunications America reserves the right without prior notice to revise infor- AME Password ..................9 mation in this guide for any reason. Samsung Telecommunications America also reserves the Shortcuts....................10 right without prior notice to make changes in design or components of equipment as engi- neering and manufacturing may warrant.
  • Page 127 Table of Contents SVM-400 Home Page SVM 400 FLOW CHART 1 and 3 - While Listening to Messages 2 - While Recording Messages Play Messages Previous Message Review Recording Save Messages Discard Messages Stop Recording, Append Reply to Sender Call Sender Discard, Rerecord Forward a Copy Rewind 5 Secs...

  • Page 128: Listening To Your Messages

    Table of Contents SVM-400 Home Page ACCESSING YOUR MAILBOX GETTING STARTED Using your new mailbox is as simple as following a few simple spoken Outside Callers instructions. First time users should read this section as a tutorial. The first • Dial the phone number that will be answered by the SVM 400.

  • Page 129: Message Forwarding Options

    Table of Contents SVM-400 Home Page ## To scan. Plays first 7 seconds of message then skips to next message. Remember that the options you can offer callers are as follows: To stop scanning press [1]. a) Dial another extension at any time. To cancel and return to previous menu.

  • Page 130: Access Manager (Follow Me)

    Table of Contents SVM-400 Home Page Deleted voice mail messages are temporarily stored in memory until 3 PERSONAL SERVICES am the following day. Select this option to recover ("undelete") previ- The Personal Administration menu is used to set your password and record ously deleted messages during this period of time.
  • Page 131 Table of Contents SVM-400 Home Page KEYSET USER FEATURES Shortcuts Calling The following options are available if you have a keyset. They require setup Calling a station that is busy or does not answer you can press [#] to imme- by the system administrator.

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