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42
General information
Guarantee conditions
• The guarantee only applies to faults that occur
within the 12-month guarantee period.
• You'll need to show proof of purchase.
• The equipment is returned to BT or its agent as
instructed.
• This guarantee doesn't cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee doesn't affect your statutory rights.
Within the 12-month guarantee period
Before returning your product, please read the Help
section on page 37 or contact the Helpline on 0800
218 2182*. You can find other common questions and
answers at bt.com/producthelp
In the unlikely event of a fault, the helpdesk team will
give you a Fault Reference Authorisation (FRA) number
and instructions for replacement or repair.
You'll need the FRA number before returning the
product. This doesn't affect your statutory rights.
Outside of the 12-month guarantee period
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the phone network. We
recommend that you contact BT's recommended repair
agent Discount Communications on 0800 980 8999 or
a local qualified repairer.
If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp
Returning your phone
If the helpdesk team can't fix things for you, they will
issue a Fault Reference Authorisation number and
ask you to return the product to where you bought
it. If possible, please pack the product in its original
packaging. Please also remember to include all parts,
including the line cords, power supply unit and the
original batteries.
For your records
Date of purchase:
Place of purchase:
For guarantee purposes, proof of purchase is required,
so please keep your receipt.
Technical information
How many telephones can I have?
All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to calculate
the number of items which may be connected to any
one telephone line. Your conference unit has a REN of 1.
A total REN of 4 is allowed. If the total REN of 4 is
exceeded, the telephones may not ring. With different
telephone types there is no guarantee of ringing, even
when the REN is less than 4.
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