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Help
Conferencing unit doesn't work
• Make sure all cables are plugged in correctly and that any batteries are installed
and charged. After you've finished using your wireless mics on a call, remember
to put them back on the base so they can charge.
There's no dial tone
• Make sure all cables are plugged in correctly and only use the line cord supplied.
If you still haven't got a dial tone, connect another phone to the telephone wall
socket to see if there's a problem with the phone line. If you still don't have a dial
tone using another phone or you've recently changed your phone service to a
digital service from a cable company or a VoIP service, call us.
Wireless mic unit doesn't work or there's no charging light
• Make sure there is a battery installed in the mic. See the light indicator status
table on page 14.
• Make sure your base unit's cables are plugged in correctly.
• Make sure the base unit isn't near other DECT phones or electronic devices that
could be causing interference.
• Make sure your wireless mic unit isn't out of range – try moving it closer.
• Try resetting the base unit. Unplug its power, wait for 15 seconds, then plug it
back in. Give it a minute to reset.
There's a red light flashing on my wireless mic unit
• Put the wireless mic unit on the base unit so it can charge. If this doesn't work,
replace the battery.
If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp
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