Calling The System Operator; Operator Recalls; Executive Barge-In - Samsung iDCS100 System Administration Manual

Samsung iDCS100

CALLING THE SYSTEM OPERATOR

Any station that dials 0 will ring its assigned operator. Calls to the system operator are
easily identified because the CALL key will have a rapidly flashing red light. Station
users will never receive a busy signal when they dial 0 or the operator group number.
The calls will continue ringing in queue until answered.

OPERATOR RECALLS

Transferred calls that go unanswered will recall to the station that originated the trans-
fer. Should the station that originated the transfer not answer the recall, the call will be
sent to the system operator as a transfer recall.
A call left on hold will recall the station that put it on hold. If the hold recall is unan-
swered at the station that originated the hold, the call will be sent to the system group
operator. Both types of recalls will ring and have a slow flashing amber light on the Line
key or Call key.

EXECUTIVE BARGE-IN

If you want to break into another station's conversation, either to monitor the call or join
the conversation, your keyset must be programmed to allow you to barge in, and the
other station(s) must not be secured against barge in. The system installer must pro-
gram these options for you because you do not have customer-level access to the
relevant program. You can then select one of the following barge-in options for your
keyset (MMC 206):
•
No barge-in allowed
•
Barge-in with tone
•
Barge-in without tone
Barging in on an unsecured station can be done with or without an intrusion tone or dis-
play. If 'with tone' is selected, a warning tone and display will be sent to the station. If
'without tone' is selected, the station that barges-in can monitor the conversation and
no warning tone or display will be sent to the station being monitored. The handset
transmitter and keyset microphone of the barging-in station are disabled. You can,
however, join the conversation by pressing the MUTE key on the keyset to enable the
handset and microphone.
To barge in:
1. Dial the desired extension number and listen for the busy signal.
2. Press the BARGE key. (If joining the conversation, also press the MUTE key and
begin speaking after the tone.)
3. Hang up when you are finished.
Note:
1. You can investigate to see what number is calling a station, or is being called, before
you barge in. See Investigate (ISPY) in the "CLIP Special Features" section of this
guide.
2. You cannot barge-in on an unsecured station that is in conversation with a secure sta-
tion.
System Administration Guide
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