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Troubleshooting
Please check the following list before calling your nearest BenQ Customer Service
Center when problem occurs to your TV, and attempt the following steps to diagnose
and fi x the problem yourself, so as to save your precious time:
TV Problems
Description
•
Check that the power plug is securely inserted into both the
ACINLET socket on the TV and the wall outlet, and that the wall
Fail to turn on
outlet is switched on.
•
Check the availability of the power outlet by plugging other working
appliance, such as a desk lamp, into the power outlet.
•
Make sure the TV power is ON ( by the power indicator on the front
of the TV lights in blue).
•
Swich to other input sources to make sure if there is a problem on
the input source.
No picture or sound
•
Check the connection of the inoput.
•
Check the mute fuction has not been activated.
•
Check the volume has not been set to minimum.
•
Check the integrality of your video and audio cables.
•
Switch to other channels to check if the problem still persist.
•
Check the settings in the Picture menu.
Degradation in color
•
Press 图像模式 button on the remote control to switch to other
or tint
modes to see if the problem still persist.
Please press Aspect Ratio Adjustment on the remote control to select
Improper image
deifferent aspect ratio on your screen.
position or size
Destortion in image Check if the aspect ratio is the right one for the input source.
The Image is too
•
Decrease your contrast seeting.
bright, and the
•
If the input sorce is a DVD player, set the output resolution of the
sharpness of the
player to maximum.
bright area is
•
Check if the source has been correctly connected to your TV.
degraded.
The color of the
•
Decrease the brightness setting.
image is too light, or
•
If the input source is a DVD player, check if the output brightness of
the dark area in the
the player is too high for your TV.
image is too bright
Check if the resolution of the PC input has been set too high. The
No image
maximum resolution suppored for PC input is 1920 x 1080 @ 60Hz.
•
Check if the batteries has been installed in correct direction.
•
Check if the batteries are dead.
•
Decrease the angle and distance between it and your TV to see if
the problem still persist.
•
Make sure the control has pointed to the receiver on your TV correctly.
The remote control
•
Make sure there is nothing blocking it from the receiver.
is not working
•
Check if there is a fl uorescent lamp near the receiver.
•
Check all devices that capable of IR communication around you
and the TV. Such devices, such as a PC and PDA, may cause
interference between your remote control and TV. Shut these
devices down to see if the problem still persist.
•
Chect if the antenna cable has been correctly connected.
The image is not
•
Switch to other channel to see if the proble still persist.
clear
•
If the source is a PC, perform an auto adjust operation from the
Picture menu, and set the aspect ratio of your TV to 4:3.
Possible Reason
37
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