Grandstream Networks GXP2124 User Manual
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Grandstream Networks GXP2124 User Manual

Grandstream Networks GXP2124 User Manual

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Grandstream Networks, Inc.
GXP2124 SIP Enterprise Phone

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Summary of Contents for Grandstream Networks GXP2124

  • Page 1 Grandstream Networks, Inc. GXP2124 SIP Enterprise Phone...

  • Page 2: Table Of Contents

    Table 1: Equipment Packaging ....................... 4 Table 2: GXP2124 Connectors ....................... 4 Table 3: GXP2124 Feature Guide ....................5 Table 4: GXP2124 Key Features in a Glance ................. 5 Table 5: GXP2124 Hardware Specifications ................... 6 Table 6: GXP2124 Technical Specifications ................... 6 Table 7: LCD Display Definition ......................

  • Page 3: Gxp2124 User Manual

    Table 10: GXP2124 Call Features ....................17 Table 11: Key Pad Configuration Menu ..................19 Table 12: Device Configuration - Status ..................23 Table 13: Device Configuration – Settings/Basic Settings ............23 Table 14: Device Configuration – Settings /Advanced Settings ........... 28 Table 15: SIP Account Settings ....................

  • Page 4: Gxp2124 User Manual

    User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the GXP2124 as it may cause damage to the products and void the manufacturer warranty. ...

  • Page 5: Installation

    The GXP2124 complies with FCC/CE and various safety standards. The GXP2124 power adaptor is compliant with the UL standard. Only use the universal power adaptor provided with the GXP2124 package. The manufacturer‟s warranty does not cover damages to the phone caused by unsupported power adaptors.

  • Page 6: Product Overview

    240x120 pixel backlit graphical LCD, 8 level grayscale Number of Lines 4 lines with 4 SIP accounts Programmable Speed-dial/BLF Keys 24+4 XML Programmable Soft Keys Table 4: GXP2124 Key Features in a Glance Features Benefits Open Standards Compatible RFC3261, TCP/IP/UDP,...

  • Page 7: Table 5: Gxp2124 Hardware Specifications

    Table 5: GXP2124 Hardware Specifications Model GXP2124 LAN Interface (Ethernet ports) Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port with auto detection Graphic LCD Display 240x120 pixel Expansion Module Support Headset Jack RJ9, supporting EHS (Electronic Hook-Switch) with Plantronics headsets...
  • Page 8 Temperature and 32–104 F / 0–40 C, 10 - 90% (non-condensing) Humidity GXP2124 phone, handset with cord, base stand, universal power supply, Package Content network cable, Quick Start Guide Compliance FCC Part 15 (CFR 47) Class B EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN 60950-1...

  • Page 9: Using The Gxp2124 Sip Enterprise Phone

    Using the GXP2124 SIP Enterprise Phone ETTING AMILIAR WITH THE GXP2124 has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen). Table 7: LCD Display Definition Item Definitions Displays the current date and time.

  • Page 10: Table 8: Lcd Icons

    Call Parking: Please refer to GXE5024/5028 Online User Manual for more information.  CallPark When a GXP2124 dials out, the Call Park softkey will display on screen. To park the call, press the “Call Park” button.  PickUp When another GXP2124 goes off-hook, the Call Pickup softkey will display on screen.

  • Page 11: Table 9: Gxp2124 Keypad Buttons

    SRTP: SRTP is used during the call MUTE Call On Hold Call Active Conference Call Table 9: GXP2124 Keypad Buttons Key Button Key Button Definitions LINE KEYS Line keys with LED, can be configured to 4 different SIP profiles SEND/REDIAL; Enable/Disable handset mode...

  • Page 12: Making Phone Calls

    ALLS Handset, Speakerphone and Headset Mode The GXP2124 allows you to make phone calls via handset, speakerphone, or headset mode. During the active calls the user can switch between the handset and the speaker by pressing the speaker key. For headsets to operate, the user must plug the headset to an RJ9 port on the phone, which allows the user to pick-up, speak, or hang-up calls.
  • Page 13 The paging/intercom function can only be used if the SERVER/PBX supports this feature and both the phones and PBX are correctly configured.  Take the Handset/SPEAKER/Headset off-hook  Select the LINE key associated with account Grandstream Networks, Inc. GXP2124 User Manual Page 12 of 46 Firmware version: 1.0.3.19 Last Updated: 02/2012...
  • Page 14  Press SEND key. 6. V : On the GXP2124, the Multiple Purpose Key (programmable hard key) has to be ALL RETURN configured as Call Return under Web GUI->Basic Settings configuration. No user name and user ID has to be set on the Multiple Purpose Key for Call Return. After pressing the Call Return key, the last answered number will be dialed out.

  • Page 15: Answering Phone Calls

    Quick IP Call Mode The GXP2124 also supports Quick IP call mode. This enables the phone to make direct IP-calls, using only the last few digits (last octet) of the target phone‟s IP-number. This is possible only if both phones are in under the same LAN/VPN.
  • Page 16 Call Transfer GXP2124 supports both Blind and Attended transfer. Also, users could make auto-attended transfer when this feature is enabled from web GUI. 1. Blind Transfer: Press “TRANSFER” button, then dial the number and press the “SEND” button to complete transfer of active call.
  • Page 17 To speak with an individual party, select the corresponding blinking LINE. GXP2124 also supports Easy Conference mode. In Easy Conference mode, users can initiate conference by calling another number when the current line is in talking or conference. Also the conference can be re- established by pressing the ReConf softkey when the conference is on hold.

  • Page 18: Call Features

    Call Pick Up is supported when user presses a flashing BLF key. Shared Call Appearance (SCA) The GXP2124 phone supports shared call appearance by Broadsoft standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line.

  • Page 19: Customized Lcd Screen & Xml

    & XML USTOMIZED CREEN Grandstream GXP2124 Enterprise IP phone supports 1) XML Custom Screen and 2) XML Downloadable Phonebook. Please refer to the following link for documentation and templates. 1) XML Custom Screen (custom idle screen logo, softkey layout and etc.) http://www.grandstream.com/products/gxp_series/general/documents/GXP21xx_1450_XML_Screen_Customizatio...

  • Page 20: Configuration Guide

    Configuration Guide The GXP2124 can be configured in two ways. Firstly, using the Key Pad Configuration Menu on the phone; secondly, through embedded web-configuration menu. ONFIGURATION EYPAD To enter the MENU, press the round button. Navigate the menu by using the arrow keys: up/down and left/right.

  • Page 21: Figure 1: Keypad Gui Flow

    Reboot Select on Reboot and press Menu button to reboot the device. Exit Exit from this menu Figure 1: Keypad GUI Flow Grandstream Networks, Inc. GXP2124 User Manual Page 20 of 46 Firmware version: 1.0.3.19 Last Updated: 02/2012...
  • Page 22 802.1X Back Account X Call Features Forward All Account 1 Forward Busy Account 2 Forward No Answer Account 3 No Answer Timeout Account 4 Grandstream Networks, Inc. GXP2124 User Manual Page 21 of 46 Firmware version: 1.0.3.19 Last Updated: 02/2012...

  • Page 23: Configuration Via Web Browser

    VIA W ONFIGURATION ROWSER The GXP2124 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft‟s IE or Mozilla Firefox, Google Chrome. Access the Web Configuration Menu To access the phone‟s Web Configuration Menu...
  • Page 24 IP Address The GXP2124 operates in three modes: 1. DHCP mode: The GXP2124 acquires IP address from the first DHCP server it discovers on the LAN. The DHCP option is reserved for NAT router mode. In DHCP mode, all the field values for the Static IP mode are not used.
  • Page 25 Note: The functions in 3, 4, 5, 6, 7, 10, 11 are connected to one of the accounts and have target username and UserID. Grandstream Networks, Inc. GXP2124 User Manual Page 24 of 46 Firmware version: 1.0.3.19 Last Updated: 02/2012...
  • Page 26 This parameter controls the date/time display according to the specified time zone. If “Allow DHCP Option 2 to override Time Zone setting” is checked, the time zone will be overridden by the DHCP server. Grandstream Networks, Inc. GXP2124 User Manual Page 25 of 46 Firmware version: 1.0.3.19 Last Updated: 02/2012...
  • Page 27  Stock Code – Enter stock code Stock information is displayed in GXP2124 LCD when “Enable Stock Update” is set to “Yes” and pressing the “SwitchSCR” soft-key twice. By default, “Enable Currency Update:” is set to “Yes”. If set to “No”, currency Currency Update information will not display on the phone.
  • Page 28 When headset is connected to GXP2124, users could use the HEADSET button in two different modes: • Default Mode: - When GXP2124 is in idle, press HEADSET button to offhook the phone and make calls by using headset. Headset icon will display on the top of the call screen in dialing/talking status...
  • Page 29 RTP ports. This is usually necessary when multiple GXPs are behind the same NAT. Default is “No”. Keep-alive interval This parameter specifies how often the GXP2124 sends a blank UDP packet to the SIP server in order to keep the NAT “pin hole” open. Default is 20 seconds. Use NAT IP NAT IP address used in SIP/SDP message.
  • Page 30 TFTP, HTTP or HTTPS. • TFTP: GXP2124 retrieves the new firmware files or new configuration file from the specified TFTP server path at boot time. If there is no new firmware file or configuration file, the system will start the boot process using the existing firmware or config file. If a TFTP server is configured and new firmware files are retrieved, the new downloaded image is saved into the Flash memory.
  • Page 31 Config File Default is blank. If configured, GXP2124 will request the config file with the Prefix/Postfix prefix/postfix and only the file with the matching encrypted prefix will be downloaded and flashed into the phone. Note: This setting is useful for ITSPs. End user should keep it blank.
  • Page 32 By default is Yes. Phone will auto recover and work normal if set to Yes. abnormal Syslog Server The IP address or URL of System log server. This feature is especially useful for ITSPs. Grandstream Networks, Inc. GXP2124 User Manual Page 31 of 46 Firmware version: 1.0.3.19 Last Updated: 02/2012...
  • Page 33 Syslog Level Select the syslog level for GXP2124 to report. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events:  product model/version on boot up (INFO level) ...
  • Page 34 #XX or #X are also valid so leading 0 is not required (but OK). See Quick IP Call Mode section for details. Default is “No”. If set to “Yes”, conference will be disabled. Disable Conference Grandstream Networks, Inc. GXP2124 User Manual Page 33 of 46 Firmware version: 1.0.3.19 Last Updated: 02/2012...
  • Page 35 Enable or disable China Telecom Mode. Do not escape “#” as Default is “No”. By default, # will be replaced as %23 in SIP URI. %23 in SIP URI Grandstream Networks, Inc. GXP2124 User Manual Page 34 of 46 Firmware version: 1.0.3.19 Last Updated: 02/2012...
  • Page 36 Download the current device configuration txt file. In the txt file, all the P values will be Configuration displayed except for the password fields. GXP2124 has up to six line appearances, each with an independent SIP account. Each SIP account requires its own configuration page. Their configurations are identical. Table 15: SIP Account Settings This field indicates whether the account is active.
  • Page 37 Subscribe messages (except for message waiting) to the “SIP Server” and “Secondary SIP Server” for the same account. When making a call, GXP2124 will use the registered primary “SIP server” first. If this primary “SIP Server” is not available, the registered “Secondary SIP Server” will be used.
  • Page 38 Register Expiration This parameter allows user to specify the time frequency (in minutes) that GXP2124 refreshes its registration with the specified registrar. The default interval is 60 minutes. The maximum interval is 65,535 minutes (about 45 days). Reregister Before This parameter allows user to specify the time frequency (in seconds) that Expiration GXP2124 sends out a re-registration request before the Register Expiration.
  • Page 39 Sends DTMF using RFC2833. The default is 101. Default is “No”. Use only if proxy supports 484 responses. Early Dial Dial Plan Prefix Sets the prefix added to each dialed number. Grandstream Networks, Inc. GXP2124 User Manual Page 38 of 46 Firmware version: 1.0.3.19 Last Updated: 02/2012...
  • Page 40 Enable/disable Call Log and select type of calls to log: - Log All Calls - Log Incoming/Outgoing only (Missed calls NOT recorded) - Disable Call Log Grandstream Networks, Inc. GXP2124 User Manual Page 39 of 46 Firmware version: 1.0.3.19 Last Updated: 02/2012...
  • Page 41 Default is “No”. If set to “Yes”, anonymous call will be rejected. Anonymous Call Rejection Default is “No”. If set to “Yes”, GXP2124 will automatically switch on speaker to Auto Answer answer the incoming call. Set to Intercom/Paging mode, it will answer the call based on the SIP info header from the server.
  • Page 42 Check SIP User ID for Incoming INVITE Preferred Vocoder GXP2124 supports up to 7 different Vocoder types including G.711(a/µ) (also known as PCMU/PCMA), G.723.1, G.729A/B, G.726-32, iLBC, G.722 (wide-band). Configure Vocoders in a preference list that is included with the same preference order in SDP message.
  • Page 43 64 (x2.5ms) frames respectively. Please be careful when editing these parameters. Adjusting these parameters will also change the dynamic jitter buffer. The GXP2124 has a patent dynamic jitter buffer handling algorithm. The jitter buffer range is 20 ~ 200 ms.

  • Page 44: Saving The Configuration Changes

    If the server supports this feature, user needs to configure an "eventlist BLF" URI on the service side (i.e.: BLF1006@myserver.com) On the GXP2124, under Account page, fill in the ""eventlist BLF" field with the URI without the domain. (i.e.: BLF1006). Under Basic Settings, please select "eventlist BLF"...

  • Page 45: Software Upgrade & Customization

    To configure the Upgrade Server via the Web configuration interface, open the web browser. Enter the GXP2124 IP address. Enter the admin password to access the web configuration interface. In the ADVANCED SETTINGS page, enter the Upgrade Server‟s IP address or FQDN in the “Firmware Server Path”...

  • Page 46: Configuration File Download

    ONFIGURATION OWNLOAD The GXP2124 can be configured via Web Interface as well as via Configuration File (binary or XML) through TFTP or HTTP/HTTPS. The “Config Server Path” is the TFTP or HTTP server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The “Config Server Path” can be the same or different from the “Firmware Server Path”.

  • Page 47: Restore Factory Default Setting

    Step 2: A warning window will pop out to make sure a reset is requested and confirmed/ Step 3: Press the “OK” confirm and the phone will reboot. Otherwise, it will exit to previous keypad menu interface. Grandstream Networks, Inc. GXP2124 User Manual Page 46 of 46 Firmware version: 1.0.3.19 Last Updated: 02/2012...

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