Grandstream Networks GXP2124 User Manual
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Grandstream Networks GXP2124 User Manual

Grandstream Networks GXP2124 User Manual

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Grandstream Networks, Inc.
GXP2124
4-Line Enterprise HD IP Phone
GXP2124 USER MANUAL

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Summary of Contents for Grandstream Networks GXP2124

  • Page 1 Grandstream Networks, Inc. GXP2124 4-Line Enterprise HD IP Phone GXP2124 USER MANUAL...
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  • Page 3: Table Of Contents

    FIRMWARE VERSION 1.0.4.23 ......................8 FIRMWARE VERSION 1.0.4.10 ......................8 WELCOME ....................9 PRODUCT OVERVIEW ................11 FEATURE HIGHTLIGHTS ........................11 GXP2124 TECHNICAL SPECIFICATIONS ..................11 INSTALLATION ..................13 EQUIPMENT PACKAGING ......................... 13 CONNECTING YOUR PHONE ......................13 SAFETY COMPLIANCES ........................14 WARRANTY ............................
  • Page 4 UPGRADE VIA KEYPAD MENU ......................69 UPGRAGE VIA WEB GUI ........................69 NO LOCAL TFTP/HTTP SERVERS ....................70 CONFIGURATION FILE DOWNLOAD ....................70 RESTORE FACTORY DEFAULT SETTINGS ........... 73 EXPERIENCING THE GXP2124 .............. 75 FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 2 of 75...
  • Page 5 Table of Tables GXP2124 User Manual Table 1: GXP2124 TECHNICAL SPECIFICATIONS ................... 11 Table 2: GXP2124 EQUIPMENT PACKAGING ..................13 Table 3: GXP2124 CONNECTORS ......................13 Table 4: LCD DISPLAY DEFINITIONS ......................15 Table 5: LCD ICONS ........................... 17 Table 6: KEYPAD DEFINITIONS ........................ 19 Table 7: CALL FEATURES ..........................

  • Page 6: Gui Interface Examples

    2. Screenshots of Status Pages 3. Screenshots of Accounts Pages 4. Screenshots of Settings Pages 5. Screenshots of Network Pages 6. Screenshots of Maintenance Pages 7. Screenshots of Phonebook Pages FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 4 of 75...

  • Page 7: Gnu Gpl Information

    GNU GPL INFORMATION GXP2124 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.
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  • Page 9: Change Log

    CHANGE LOG This section documents significant changes from previous versions of user manuals for GXP2124. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.6.11 ...

  • Page 10: Firmware Version 1.0.4.23

    Added Matching Incoming Caller ID function in Account Setting.  Added Editing Contacts and Click-to-Dial information. [EDITING CONTACTS AND CLICK-TO-DIAL]  Added GNU GPL information. [GNU GPL INFORMATION]  Added Change Log for this user manual. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 8 of 75...

  • Page 11: Welcome

    User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the GXP2124 as it may cause damage to the products and void the manufacturer warranty.
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  • Page 13: Product Overview

     Automated provisioning using TR-069 or encrypted XML configuration file, TLS/SRTP/HTTPS for advanced security protection, 802.1x for media access control, LLDP, IPv6 GXP2124 TECHNICAL SPECIFICATIONS Table 1: GXP2124 TECHNICAL SPECIFICATIONS Protocols SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS Standards (A record, SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, TR-069, 802.1x, LLDP, LLDP-MED, LDAP, IPv6, TLS, SRTP...
  • Page 14 C, 10-90% (non-condensing) Temperature Humidity Package Content GXP2124 phone, handset with cord, base stand, universal power supply, network cable, quick start guide FCC Part 15 (CFR 47) Class B; EN55022 Class B, EN55024, EN61000-3-2, Compliance EN61000-3-3, EN60950-1; AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, RoHS;...

  • Page 15: Installation

    INSTALLATION EQUIPMENT PACKAGING Table 2: GXP2124 EQUIPMENT PACKAGING Main Case Handset Phone Cord Power Adaptor Ethernet Cable Phone Stand Wall Mount Quick Start Guide CONNECTING YOUR PHONE Figure 1: GXP2124 Ports Table 3: GXP2124 CONNECTORS Handset Port RJ9 handset connector port...

  • Page 16: Safety Compliances

    WARRANTY If the GXP2124 phone was purchased from a reseller, please contact the company where the phone was purchased for replacement, repair or refund. If the phone was purchased directly from Grandstream, contact the Grandstream Support for a RMA (Return Materials Authorization) number before the product is returned.

  • Page 17: Using The Gxp2124

    GETTING FAMILAR WITH THE LCD GXP2124 has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active). The following table describes the items displayed on the GXP2124 idle screen. Table 4: LCD DISPLAY DEFINITIONS Displays the current date and time.
  • Page 18 To pick up the parked call, press the "Pickup" softkey and select the red MPK with GXE5024/5028) where the call is parked to retrieve the call. Call Queue: Please refer to GXE5024/5028 Online User Manual for more information.  SignIn FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 16 of 75...

  • Page 19: Table 5: Lcd Icons

    ON - Call Forward All and Call Forward No Answer feature enabled Keypad Status. OFF - keypad is unlocked ON - keypad is locked Enter Keypad Unlock Password. Voicemail Status. OFF - No new voicemail ON - New voicemail FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 17 of 75...
  • Page 20 OFF - headset off ON - headset on Calling Out. The phone is calling out Calling In. Phone is ringing with incoming call Incoming Call. The current call is an incoming call FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 18 of 75...

  • Page 21: Getting Familar With The Keypad

    Core Dump. Core dump file can be downloaded from phone's Web GUI->Status->System Info page. GETTING FAMILAR WITH THE KEYPAD The following table describes the buttons used on the GXP2124 keypad. Table 6: KEYPAD DEFINITIONS LINE KEYS Open or switch line.

  • Page 22: Making Phone Calls

    MAKING PHONE CALLS HANDSET, SPEAKER AND HEADSET MODE The GXP2124 allows users to switch among handset, speaker or headset when making calls. Press the Hook Switch to switch to handset; press the Headset button to switch to headset; or press the Speaker button to switch to speaker.

  • Page 23: Completing Calls

    "virtually" mapped line is in use, the phone will flash the other available LINE in red. A line is ACTIVE when it is in use and the corresponding LED is red. COMPLETING CALLS There are several ways to complete a call on GXP2124.  On hook dialing. Enter the number when the phone is on hook and then send out.
  • Page 24 After entering the number, the phone waits for the No Key Entry Timeout (Default timeout is 4 seconds, configurable via Web GUI) before dialing out. Press SEND or # key to override the No Key Entry FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 22 of 75...

  • Page 25: Making Calls Using Ip Addresses

    If the target IP address is 192.168.1.60 and the port is 5062 (i.e., 192.168.1.60:5062), input the following: 192*168*1*60#5062. The * key represents the dot (.), the # key represents colon (:). Wait for about 4 seconds and the phone will initiate the call. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 23 of 75...

  • Page 26: Answering Phone Calls

    Quick IP Call Mode: The GXP2124 also supports Quick IP Call mode. This enables the phone to make direct IP calls using only the last few digits (last octet) of the target phone's IP address. This is possible only if both phones are under the same LAN/VPN.

  • Page 27: Do Not Disturb

    The LCD will show "Talking" or "MUTE" to indicate the mute status, with Mute icon displayed on the screen. CALL TRANSFER GXP2124 supports Blind Transfer, Attended Transfer and Auto-Attended Transfer.  Blind Transfer.  During the first active call, press TRANSFER key and dial the number to transfer to;...

  • Page 28: 5-Way Conferencing

     To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. 5-WAY CONFERENCING GXP2124 can host up to 5-way conference call with other parties (PCMU/PCMA).  Initiate a conference call.  Establish calls with 2 or more parties respectively;...
  • Page 29 Or  Users could press the EndCall softkey or simply hang up the call to terminate the conference call. GXP2124 supports Easy Conference Mode, which can be used combined with the traditional way to establish the conference. ...

  • Page 30: Voice Messages (Message Waiting Indicator)

    Voicemail button (Voice Mail User ID has to be properly configured as the voice mail number under Web GUI->Account x->General Settings). An IVR will prompt the user through the process of message retrieval. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 28 of 75...

  • Page 31: Shared Call Appearance (Sca)

    "shared line" buttons associated with the account. INSERTING PAUSE INTO SPEED DIALS AND PHONEBOOK ENTRIES GXP2124 supports to insert pause into speed dials and phonebook entries. There are two types of pause: soft pause and hard pause.

  • Page 32: Call Features

    “2003” will be sent as the caller number first. After the call is established, user needs to press DTMF softkey manually to send “1” as DTMF. CALL FEATURES The GXP2124 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward and etc. FIRMWARE VERSION 1.0.6.11...

  • Page 33: Table 7: Call Features

    Busy Call Forward. To set up busy call forward:  Off hook the phone;  Dial *90 and then enter the number to forward the call;  Press OK softkey or SEND key. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 31 of 75...

  • Page 34: Customized Lcd Screen & Xml

     Hang up the call. CUSTOMIZED LCD SCREEN & XML The GXP2124 IP phone supports the following XML applications. Please refer to the corresponding link for documentation and templates.  XML custom idle screen (customize idle screen logo, softkey layout, and etc.) http://www.grandstream.com/products/gxp_series/general/documents/GXP21xx_14xx_XML_Screen_...

  • Page 35: Configuration Guide

    CONFIGURATION GUIDE The GXP2124 can be configured via two ways:  LCD Configuration Menu using the phone's keypad  Web GUI embedded on the phone using PC's web browser CONFIGURATION VIA KEYPAD To configure via the LCD configuration menu using phone's keypad, follow the instructions below: ...
  • Page 36 Preference Configures different ring tones for incoming call.  Ring Volume Adjusts ring volume by pressing left/right arrow key.  LCD Contrast Adjusts LCD contrast by pressing left/right arrow key. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 34 of 75...
  • Page 37  Layer 2 QoS Configures 802.1Q/VLAN Tag and priority value.  Headset Type Selects headset type used on GXP2124. Factory Functions sub menu includes the following options:  Factory Functions Audio Loopback Speak to the phone using speaker/handset/headset. If you can hear FIRMWARE VERSION 1.0.6.11...
  • Page 38 Input Server IP Manually Specifies Protocol, IP and Port of the target UCM server Reboot Reboot the phone. Exit from this menu. Exit The following picture shows the keypad MENU configuration flow. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 36 of 75...

  • Page 39: Figure 5: Keypad Menu Flow

    DNS Server 1 Priority value DNS Server 2 Reset Vlan Config 802.1X Back Exit Back Forward All Forward Busy Forward No Answer Account X No Answer Timeout Figure 5: Keypad MENU Flow FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 37 of 75...

  • Page 40: Configuration Via Web Browser

    CONFIGURATION VIA WEB BROWSER The GXP2124 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE, Mozilla Firefox and Google Chrome. To access the Web GUI: 1.

  • Page 41: Definitions

    The DNS server address 1. DNS Server 2 The DNS server address 2. NTP Server The NTP server phone uses to sync up time. PPPoE Link Up PPPoE connection status. 802.1q/802.1p(LLDP) The 802.1q/802.p status. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 39 of 75...

  • Page 42: Account Page Definitions

    SIP service subscriber's Authenticate ID used for authentication. It can be Authenticate ID identical to or different from the SIP User ID. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 40 of 75...
  • Page 43 A SIP Extension to notify the SIP server that the phone is behind a Proxy-Require NAT/Firewall. Do not configure this parameter unless this feature is supported on the SIP server. Account x -> SIP Settings -> Basic Settings FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 41 of 75...
  • Page 44 "Yes". When set to "Yes", a SUBSCRIBE for Message Waiting Indication will be sent SUBSCRIBE for MWI periodically. The phone supports synchronized and non-synchronized MWI. The default setting is "No". FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 42 of 75...
  • Page 45 The default setting is "No". Feature Key This feature is used for Broadsoft call feature synchronization. When it's Synchronization enabled, DND, Call Forward features and Call Center Agent status can be FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 43 of 75...
  • Page 46 If set to "Yes" and the remote party supports session timers, the phone will use Callee Request Timer a session timer when it receives inbound calls. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 44 of 75...
  • Page 47 Vocoder in 200OK SDP received 200OK SDP as the codec. The default setting is "No". Enables the SRTP mode based on your selection. The default setting is SRTP Mode "Disabled". FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 45 of 75...
  • Page 48 - at least 2 digit numbers b) xx - only 2 digit numbers c) ^ - exclude d) [3-5] - any digit of 3, 4, or 5 FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 46 of 75...
  • Page 49 The default setting is "Yes". When enabled, call features using star codes will Enable Call Features be supported locally. If set to "No", Call Features and DND options under LCD FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 47 of 75...
  • Page 50 If set to "Yes", the phone will automatically turn on the speaker phone to Allow Auto Answer by answer incoming calls after a short reminding beep, based on the SIP info Call-Info header sent from the server/proxy. The default setting is "No". FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 48 of 75...

  • Page 51: Settings Page Definitions

    Public Mode account 1 as well. Then reboot the phone. When the phone boots up, users will need enter SIP User ID and Password on the LCD to login and FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 49 of 75...
  • Page 52 If set to "Yes", the phone will use attended transfer by default. The default Auto-Attended Transfer setting is "No". Do Not Escape # as %23 in Specifies whether to replace # by %23 or not for some special situations. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 50 of 75...
  • Page 53  When Speaker/Handset is being used in dialing/talking status, press HEADSET button to switch to headset. Press it again to hang up the call. Or press speaker/Handset to switch back to the previous mode.  Toggle Headst/Speaker: FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 51 of 75...
  • Page 54 This parameter allows the users to define their own time zone. The syntax is: std offset dst [offset], start [/time], end [/time] Self-Defined Time Zone Default is set to: MTZ+6MDT+5,M4.1.0,M11.1.0 FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 52 of 75...
  • Page 55 Configures to enable or disable currency update on the phone. The Enable Currency Update default setting is "Yes". If set to "No", the currency information screen will not show. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 53 of 75...
  • Page 56 This option has to be supported by a presence server and it is tied to the "Do Not Disturb" status of the phone's extension.  Eventlist BLF This option is similar to the BLF option but in this case the PBX FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 54 of 75...
  • Page 57 Select the Account to dial from. And enter the Speed Dial number in Multi Purpose Keys X the Value field.  Busy Lamp Field (BLF) Select the Account to monitor the BLF status. Enter the extension FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 55 of 75...
  • Page 58 Base in LDAP configuration under Advanced Settings. The Base in LDAP configuration will be used if the Name field is left blank. Enter the LDAP Name/Number filter in the Value field. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 56 of 75...

  • Page 59: Network Page Definitions

    Network -> Advanced Settings Allows the user to enable/disable 802.1X mode on the phone. The 802.1X mode default value is disabled. To enable 802.1X mode, this field should be set to EAP-MD5. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 57 of 75...

  • Page 60: Maintenance Page Definitions

    Maintenance -> Upgrade and Provisioning Firmware Upgrade and Specifies how firmware upgrading and provisioning request to be sent: Always Provisioning Check for New Firmware, Check New Firmware only when F/W pre/suffix FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 58 of 75...
  • Page 61 Defines the day of the week to check HTTP/TFTP server for firmware Day of the Week (0-6) upgrades or configuration files changes. The default value is 1. Authenticate Conf File Authenticates configuration file before acceptance. The default setting is "No". FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 59 of 75...
  • Page 62 Password Connection Request Port The port for the ACS to connect to the phone. CPE SSL Certificate The Cert File for the phone to connect to the ACS via SSL. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 60 of 75...

  • Page 63: Phonebook Page Definitions

    PHONEBOOK PAGE DEFINITIONS Phonebook -> Contacts Specify Contact’s First Name, Last Name, Phone Number, Accounts and Add Contact Groups to add one new contact in phonebook. Phonebook -> Phonebook Management FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 61 of 75...
  • Page 64 "telephoneNumber" field starting with the entered prefix and "cn" field set. Configures the filter used for name lookups. LDAP Name Filter Examples: (|(cn=%)(sn=%)) returns all records which has the "cn" or "sn" field starting FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 62 of 75...
  • Page 65 Configures the display name when LDAP looks up the name for incoming call or outgoing call. This field must be a subset of the LDAP Name Attributes. Lookup Display Name Example: cn sn description FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 63 of 75...

  • Page 66: Nat Settings

    WEATHER UPDATE To customize GXP2124 to display weather information for the preferred city, users could go to web GUI->Settings->Web Service page and enter the city code in the following options: FIRMWARE VERSION 1.0.6.11...

  • Page 67: Public Mode

    Users could then further configure the "Update Interval" and "Degree Unit" for weather information display. PUBLIC MODE The GXP2124 supports hot desking using public mode. Under public mode, users could login the phone with the SIP account User ID and password. Please follow the steps below to configure the phone for public mode: ...

  • Page 68: Editing Contacts And Click-To-Dial

    After using the phone, go to LCD MENU->LogOut to log off the public mode. EDITING CONTACTS AND CLICK-TO-DIAL From GXP2124 Web GUI, users could view contacts, edit contacts, or dial out with Click-to-Dial feature on the top of the Web GUI. In the following figure, the Contact page shows all the added contacts (manually or downloaded via XML phonebook).

  • Page 69: Figure 7: Click-To-Dial

    "Apply" button on the top of web GUI page is clicked. Or, users could directly press "Save and Apply" button. We recommend rebooting or powering cycle the phone after applying all the changes. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 67 of 75...
  • Page 70 Press the "Reboot" button on the top right corner of the web GUI page to reboot the phone remotely. The web browser will then display a reboot message. Wait for about 1 minute to log in again. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 68 of 75...

  • Page 71: Upgrading And Provisioning

    UPGRADING AND PROVISIONING The GXP2124 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP or HTTP; the server name can be FQDN or IP address.

  • Page 72: No Local Tftp/Http Servers

    Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File (binary or XML) through TFTP or HTTP/HTTPS. The "Config Server Path" is the TFTP or HTTP/HTTPS FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 70 of 75...
  • Page 73 Access. For a detailed parameter list, please refer to the corresponding firmware release configuration template. When GXP2124 boots up, it will send TFTP or HTTP/HTTPS requests to download configuration files, “cfg000b82xxxxxx” and“cfg000b82xxxxxx.xml”, where “000b82xxxxxx” is the MAC address of the phone.
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  • Page 75: Restore Factory Default Settings

    A warning window will pop out to make sure a reset is requested and confirmed;  Press the "OK" softkey to confirm and the phone will reboot. To cancel the Reset, press Cancel softkey instead. FIRMWARE VERSION 1.0.6.11 GXP2124 USER MANUAL Page 73 of 75...
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  • Page 77: Experiencing The Gxp2124

    EXPERIENCING THE GXP2124 Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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