Grandstream Networks GXP21XX User Manual
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Grandstream Networks GXP21XX User Manual

Grandstream Networks GXP21XX User Manual

Sip enterprise phones
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Grandstream Networks, Inc.
GXP21xx SIP Enterprise Phones

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Summary of Contents for Grandstream Networks GXP21XX

  • Page 1 Grandstream Networks, Inc. GXP21xx SIP Enterprise Phones...

  • Page 2: Table Of Contents

    Table 1: Equipment Packaging ... 4 Table 2: GXP21xx Connectors ... 4 Table 3: GXP21xx Product Models ... 7 Table 4: GXP21xx Comparison Guide ... 7 Table 5: GXP21xx Key Features in a Glance ... 8 Grandstream Networks, Inc. TABLE OF CONTENTS GXP21XX USER MANUAL ...
  • Page 3 Table 6: GXP21xx Hardware Specifications ... 8 Table 7: GXP21xx Technical Specifications ... 9 Table 8: LCD Display Definition ... 11 Table 9: LCD Icons ... 12 Table 10: GXP21xx Keypad Buttons ... 13 Table 11: GXP21xx Call Features ... 21 Table 12: Key Pad Configuration Menu ...

  • Page 4: Gxp21Xx User Manual

    (BLF). It presents a large easy-to-read backlit graphical display along with multiple XML keys to further enhance the user experience. The GXP2120/2110 is also expandable with one to two expansion modules. The GXP21xx is a perfect choice for enterprise users looking for a high quality, feature rich multi-line IP phone with the best values.

  • Page 5: Installation

    Wall Mount Spacers (2) ONNECTING HONE The connectors of the GXP21xx are located on the bottom of the device. Table 2: GXP21xx Connectors Connect the GXP Extension unit directly to GXP2110/2120 using connection cable. Draw power from PoE if provided by network (Not applicable on GXP2100).

  • Page 6: Safety Compliances

    The GXP21xx complies with FCC/CE and various safety standards. The GXP21xx power adaptor is compliant with the UL standard. Only use the universal power adaptor provided with the GXP21xx package. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.

  • Page 7: Warranty

    ARRANTY If you purchased your GXP21xx from a reseller, please contact the company where you purchased your phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product.

  • Page 8: Product Overview

    Product Overview Table 3: GXP21xx Product Models Model Picture GXP2120 GXP2110 GXP2100 Table 4: GXP21xx Comparison Guide Features GXP2120 320x160 pixel LCD Display Number of Lines Programmable Hard Keys Programmable Soft Keys Yes, up to 2 Expansion Extension Module Modules, 56 nodes each Grandstream Networks, Inc.

  • Page 9: Grandstream Networks, Inc

    Table 5: GXP21xx Key Features in a Glance Features Open Standards Compatible Superb Audio Quality Network Interfaces Feature Rich Advanced Features Advanced Functionality Table 6: GXP21xx Hardware Specifications Model GXP2120 Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port with auto...

  • Page 10: Grandstream Networks, Inc

    Humidity Compliance Table 7: GXP21xx Technical Specifications Multiple direct lines with independent SIP accounts, programmable speed dial Lines keys, XML programmable soft-keys Support SIP RFC3261, TCP/IP/UDP, RTP, HTTP/HTTPS, ARP/RARP, ICMP, Protocol Support DNS (A record, SRV and NAPTR), DHCP (both client and server), PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, 802.1x, TR-069...
  • Page 11 Over, Support customizable idle screen via downloading XML by HTTP/TFTP Features User and administrator level passwords, MD5 and MD5-sess based Security authentication, AES based secure configuration file, SRTP, TLS, 802.1x media access control Grandstream Networks, Inc. GXP21xx User Manual Firmware version: 1.0.1.110 Page 10 of 48 Last Updated: 01/2012...

  • Page 12: Grandstream Networks, Inc

    Using the GXP21xx SIP Enterprise Phone ETTING AMILIAR WITH THE GXP21xx has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen). Table 8: LCD Display Definition Item Definitions Displays the current date and time.

  • Page 13: Gxp21Xx User Manual

    Forward All and No Answer: INDICATES calls will be forwarded if Forward All and Forward on No Answer are enabled Keypad Locked: ON when the keypad is locked GXP21xx User Manual Firmware version: 1.0.1.110 Page 12 of 48 Last Updated: 01/2012...

  • Page 14: Grandstream Networks, Inc

    Table 10: GXP21xx Keypad Buttons Key Button Key Button Definitions Line keys with LED, can be configured to different SIP profiles LINE KEYS Place ACTIVE call on hold HOLD Press to dial out the number or redial when the phone is idle...

  • Page 15: Making Phone Calls

    Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use. When the “virtually” mapped line is in use, the GXP21xx will flash the next available LINE (from left to right or from top Grandstream Networks, Inc.
  • Page 16 Pressing MENU  Select the phone number by using the arrow keys  Press OK so select  Press OK again to dial. Grandstream Networks, Inc. GXP21xx User Manual Firmware version: 1.0.1.110 Page 15 of 48 Last Updated: 01/2012...
  • Page 17  Press SEND key. 6. V : On the GXP21xx, the Multiple Purpose Key (programmable hard key) has to be ALL RETURN configured as Call Return under Web GUI->Basic Settings configuration. No user name and user ID has to be set on the Multiple Purpose Key for Call Return. After pressing the Call Return key, the last answered number will be dialed out.

  • Page 18: Answering Phone Calls

    Quick IP Call Mode The GXP21xx also supports Quick IP call mode. This enables the phone to make direct IP-calls, using only the last few digits (last octet) of the target phone’s IP-number. This is possible only if both phones are in under the same LAN/VPN.

  • Page 19: Phone Functions During A Phone Call

    To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. Blind transfer will usually use the primary account SIP profile. 5-Way Conferencing GXP21xx can host conference calls and supports up to 5-way conference calling (Excludes GXP2100 which supports up to 4-way). Grandstream Networks, Inc.
  • Page 20 To speak with an individual party, select the corresponding blinking LINE. GXP21xx also supports Easy Conference mode. In Easy Conference mode, users can initiate conference by calling another number when the current line is in talking or conference. Also the conference can be re- established by pressing the ReConf softkey when the conference is on hold.
  • Page 21 Call Pick Up is supported when user presses a flashing BLF key. Shared Call Appearance (SCA) The GXP21xx phone supports shared call appearance by Broadsoft standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line.

  • Page 22: Call Features

    EATURES The GXP21xx supports traditional and advanced telephony features including caller ID, caller ID w/name, call forward/transfer/park/hold as well as intercom/paging and BLF. Table 11: GXP21xx Call Features Call Features Block Caller ID (for all subsequent calls) Offhook and dial “*30”.

  • Page 23: Customized Lcd Screen & Xml

    & XML USTOMIZED CREEN Grandstream GXP21xx Enterprise IP phone supports 1) XML Custom Screen and 2) XML Downloadable Phonebook. Please refer to the following link for documentation and templates. 1) XML Custom Screen (custom idle screen logo, softkey layout and etc.) http://www.grandstream.com/products/gxp_series/general/documents/GXP21xx_1450_XML_Screen_Customizatio...

  • Page 24: Configuration Guide

    Configuration Guide The GXP21xx can be configured in two ways. Firstly, using the Key Pad Configuration Menu on the phone; secondly, through embedded web-configuration menu. ONFIGURATION EYPAD To enter the MENU, press the round button. Navigate the menu by using the arrow keys: up/down and left/right.

  • Page 25: Figure 2: Keypad Gui Flow

    IP location if available. Also, the phone will download secondary language if available. Time Settings Users can set the date and time on the phone. GXP21xx User Manual Firmware version: 1.0.1.110 Page 24 of 48 Last Updated: 01/2012...
  • Page 26 DNS Server 2 Back Call Features Account 1 Account 2 Account 3 Account 4 (Account 5 for GXP2120) (Account 6 for GXP2120 GXP21xx User Manual Firmware version: 1.0.1.110 Call History Items Delete All Entries New Entry First Name: Last Name Number: Acct: Confirm Add: Cancel &...

  • Page 27: Configuration Via Web Browser

    ROWSER The GXP21xx embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE or Mozilla Firefox, Google Chrome. Access the Web Configuration Menu To access the phone’s Web Configuration Menu...

  • Page 28: Table 13: Device Configuration - Status

    The GXP21xx operates in three modes: IP Address 1. DHCP mode: The GXP21xx acquires IP address from the first DHCP server 2. PPPoE mode: Set PPPoE account ID, PPPoE password and PPPoE service 3. Static IP mode: Configure IP address, Subnet Mask, Gateway, DNS Server Grandstream Networks, Inc.
  • Page 29 The last answered calls will be dialed out. The username and UserID should be blank when using Call Return. This option is not binding to the account. GXP21xx User Manual Firmware version: 1.0.1.110 Page 28 of 48...
  • Page 30 Settings to customize the display of stock via:  Stock information is displayed in GXP21xx LCD when “Enable Stock Update” is set to “Yes” and pressing the “SwitchSCR” soft-key twice. By default, “Enable Currency Update:” is set to “Yes”. If set to “No”, currency Currency Update information will not display on the phone.
  • Page 31 HEADSET Key Mode two different modes: • Default Mode: - When GXP21xx is in idle, press HEADSET button to offhook the phone and make calls by using headset. Headset icon will display on the top of the call screen in dialing/talking status...

  • Page 32: Table 15: Device Configuration - Settings /Advanced Settings

    RTP ports. This is usually necessary when multiple GXPs are behind the same NAT. Default is “No”. This parameter specifies how often the GXP21xx sends a blank UDP packet to the Keep-alive interval SIP server in order to keep the NAT “pin hole” open. Default is 20 seconds.
  • Page 33 TFTP, HTTP or HTTPS. • TFTP: GXP21xx retrieves the new firmware files or new configuration file from the specified TFTP server path at boot time. If there is no new firmware file or configuration file, the system will start the boot process using the existing firmware or config file. If a TFTP server is configured and new firmware files are retrieved, the new downloaded image is saved into the Flash memory.
  • Page 34 If there is a duplicate entry (same name, same number and same index) added both manually and from phonebook xml file, only 1 entry will be saved and displayed. Grandstream Networks, Inc. GXP21xx User Manual Firmware version: 1.0.1.110 Page 33 of 48...
  • Page 35 The IP address or URL of System log server. This feature is especially useful for Syslog Server ITSPs. Select the syslog level for GXP21xx to report. Default is NONE. Syslog Level The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events: ...
  • Page 36 Default is “No”. If set to “Yes”, the call waiting tone will be disabled. Disable Call Waiting Tone Default is “No”. If set to “Yes”, direct IP calls will be disabled. Disable Direct IP Calls Grandstream Networks, Inc. GXP21xx User Manual Firmware version: 1.0.1.110 Page 35 of 48 Last Updated: 01/2012...
  • Page 37 Grandstream Networks, Inc. Unrestricted Basic Settings Only CONFIG option will not display in keypad MENU Constraint Mode CONFIG, FACTORY FUNCTIONS and NETWORK options will not display in keypad MENU GXP21xx User Manual Firmware version: 1.0.1.110 Page 36 of 48 Last Updated: 01/2012...

  • Page 38: Table 16: Sip Account Settings

    Download Device displayed except for the password fields. Configuration GXP21xx has up to six line appearances, each with an independent SIP account. Each SIP account requires its own configuration page. Their configurations are identical. Table 16: SIP Account Settings This field indicates whether the account is active. The default value is “Yes”.
  • Page 39 Subscribe messages (except for message waiting) to the “SIP Server” and “Secondary SIP Server” for the same account. When making a call, GXP21xx will use the registered primary “SIP server” first. If this primary “SIP Server” is not available, the registered “Secondary SIP Server” will be used.
  • Page 40 This parameter allows user to specify the time frequency (in minutes) that GXP21xx Register Expiration refreshes its registration with the specified registrar. The default interval is 60 minutes. The maximum interval is 65,535 minutes (about 45 days). This parameter allows user to specify the time frequency (in seconds) that Reregister Before GXP21xx sends out a re-registration request before the Register Expiration.
  • Page 41 IP address and port in all of its SIP and SDP messages. If selecting Keep-Alive with no specified STUN server, the GXP21xx will periodically (every 20 seconds or so) send a blank UDP packet (with no payload data) to the SIP server to keep the “hole”...
  • Page 42 - Log All Calls - Log Incoming/Outgoing only (Missed calls NOT recorded) - Disable Call Log Grandstream Networks, Inc. <2=011> - replace digit 2 with 011 when dialing GXP21xx User Manual Firmware version: 1.0.1.110 Page 41 of 48 Last Updated: 01/2012...
  • Page 43 Default is “No”. If set to “Yes”, anonymous call will be rejected. Anonymous Call Rejection Default is “No”. If set to “Yes”, GXP21xx will automatically switch on speaker to Auto Answer answer the incoming call. Set to Intercom/Paging mode, it will answer the call based on the SIP info header from the server.
  • Page 44 Check the SIP User ID in Request URI. If they don’t match, the call will be rejected. Check SIP User ID for Incoming INVITE GXP21xx supports up to 7 different Vocoder types including G.711(a/µ) (also known Preferred Vocoder as PCMU/PCMA), G.723.1, G.729A/B, G.726-32, iLBC, G.722 (wide-band).
  • Page 45 64 (x2.5ms) frames respectively. Please be careful when editing these parameters. Adjusting these parameters will also change the dynamic jitter buffer. The GXP21xx has a patent dynamic jitter buffer handling algorithm. The jitter buffer range is 20 ~ 200 ms.

  • Page 46: Saving The Configuration Changes

    Eventlist BLF URI the service side (i.e.: BLF1006@myserver.com) On the GXP21xx, under Account page, fill in the ""eventlist BLF" field with the URI without the domain. (i.e.: BLF1006). Under Basic Settings, please select "eventlist BLF" in the Multi Purpose Key then choose account number, enter username and user id.

  • Page 47: Software Upgrade & Customization

    To configure the Upgrade Server via the Web configuration interface, open the web browser. Enter the GXP21xx IP address. Enter the admin password to access the web configuration interface. In the ADVANCED SETTINGS page, enter the Upgrade Server’s IP address or FQDN in the “Firmware Server Path”...

  • Page 48: Instructions For Local Tftp Upgrade

    ONFIGURATION OWNLOAD The GXP21xx can be configured via Web Interface as well as via Configuration File (binary or XML) through TFTP or HTTP/HTTPS. The “Config Server Path” is the TFTP or HTTP server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The “Config Server Path” can be the same or different from the “Firmware Server Path”.

  • Page 49: Restore Factory Default Setting

    Step 3: Press the “OK” button to move the cursor to “OK”. Press “OK” button again to confirm. If the MAC address is correct, the phone will reboot. Otherwise, it will exit to previous keypad menu interface. Grandstream Networks, Inc. GXP21xx User Manual Firmware version: 1.0.1.110 Page 48 of 48...

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Gxp2120Gxp2110Gxp2100

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