Ford Taurus 2015 Owner's Manual page 432

TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone's compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Issue Possible cause(s)
There is excessive The audio control
background noise settings on your
during a phone call. phone may be
affecting SYNC
performance.
During a call, I can Possible phone
hear the other malfunction.
person but they
cannot hear me.
• This is a
SYNC is not able to
download my phone-dependent
phonebook. feature, OR
• Possible phone
malfunction.
The system says Limitations on your
Phonebook phone's capability.
Downloaded but
my phonebook in
SYNC is empty or
is missing contacts.
2015 Taurus
Owners Guide gf, 2nd Printing, November 2014
USA (fus)
SYNC®
Phone issues
Possible solution(s)
Review your phone's user guide
regarding audio adjustments.
Try turning off the device, resetting
the device, removing the device's
battery, then trying again.
• Go to the website to review your
phone's compatibility.
• Try turning off the device,
resetting the device or removing
the device's battery, then trying
again.
• Try pushing your phonebook
contacts to SYNC by using the Add
Contacts feature.
• Use the SYNCmyphone feature
available on the website.
• Try pushing your phonebook
contacts to SYNC by using the Add
Contacts feature.
• If the missing contacts are stored
on your SIM card, try moving them
to the device memory.
• Remove any pictures or special
ring tones associated with the
missing contact.
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