ZyXEL Communications Prestige 623R-A1 Quick Start Manual page 16

PROBLEM
Windows does Make sure the Prestige is turned on and connected to the USB port on the computer.
not auto-detect
Perform a hardware scan by clicking Start, Settings, Control Panel and double-
the USB
clicking Add/Remove Hardware. (Steps may vary depending on the version of
connection to
Windows).
the Prestige.
Follow the on-screen instructions to search for the Prestige and install the driver.
Check for possible hardware conflicts. In Windows, click Start, Settings, Control
Panel, System, Hardware and then click Device Manager. Verify the status of the
Prestige under Network Adapter. (Steps may vary depending on the version of
Windows).
Connect the Prestige to another computer. If the error persists, you may have a
hardware problem. In this case, you should contact your local vendor.
USB driver You may have a sniffer program installed. Remove any sniffer applications on the
installation computer and reboot the computer.
crashes my
Reinstall the USB driver again.
computer.
I cannot access The default user name is "admin" and the default password is "1234". If you have
the web changed the password and have forgotten, you need to reset the Prestige. See
configurator. User's Guide.
Make sure you type in the correct IP address. The default LAN and USB IP address
is 192.168.1.1. If you changed the Prestige default IP address then enter the new
one as the URL.
Check that your computer IP address and the Prestige IP address are on the same
subnet.
If all of the LAN LEDs are off, check the cables between the Prestige and your
I cannot ping
computer or hub.
any computer on
the LAN.
Check the TCP/IP configuration on your computer. Make sure that the IP address
and the subnet mask of the Prestige and the computer are in the same range.
I cannot get a The WAN IP is provided after the ISP verifies the MAC address, host name or user
WAN IP address ID.
from the ISP.
Find out the verification method used by your ISP and configure the corresponding
fields.
I cannot access Make sure the Prestige is turned on and connected to the network.
the Internet.
If the Prestige 's DSL LED is off, check the cable between the Prestige and the
telephone wall jack.
Make sure you entered your user name correctly. A username may be case-
sensitive.
Prestige 623R-A1 ADSL Dual-link Router
CORRECTIVE ACTION
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