Vetta Solar Flare500-111 Instruction Manual page 20

ACUMEN INC. at its sole discretion will repair or
replace items at its own cost. Users are responsible
for all freight and shipping charges, when returning
items for warranty service.
ACUMEN INC. will pay the freight when returning
serviced items, via USPS or UPS to consumers or
dealers, once the item(s) has been repaired or
replaced.
In USA, securely pack and return the product prepaid
to:
Acumen Inc.,
101A Executive Drive Suite 100, Sterling, VA 20166 USA
REQUIREMENTS FOR WARRANTY SERVICING
1. Prior to shipping an item back, you must first obtain
a Return Authorization Number (s) (RA#). Each item
item being returned must have an individual RA#.
2. To obtain an RA #, you must either contact the retailer
where the product was originally purchased from, or
contact VETTA directly at customer service @
vetta.com.
3. We request that the complete unit with packaging be
returned to ACUMEN INC. unless otherwise stated by
VETTA representative.
ITEMS TO BE INCLUDED IN RETURNS
1. The defective product(s)
2. A letter clearly stating the problem(s) with the returned
item(s).
3. Copy of the original sales receipt showing proof of
purchase date.
4. The Company is not responsible for loss or additional
damages while in transit to ACUMEN INC.
5. Clearly mark the RA# on the outside of the return
packaging. All items without an RA # will be refused
and returned to the return address on the package.
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