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Javelin J330i User Manual

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User's manual
J330i
NBS Technologies - April 2006
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Rev. A

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Summary of Contents for Javelin J330i

  • Page 1 User's manual J330i NBS Technologies - April 2006 Rev. A...

  • Page 2: Install Card Cleaning Cartridge

    Quick Start Unpack your Javelin card printer Make sure the following items are included: - Power & USB cable - Colour ribbon - Cleaning cartridge - Driver and documentation CD - Cleaning kit - Quick Start guide If any items are missing, please contact your dealer.

  • Page 3: Starting To Print Cards

    Loading cards First shuffle a stack of new cards to reduce any electrostatic charge. Always handle cards by their edges. Do not try to eliminate the gap by pressing down on the card stack as this can cause a misfeed. Set card thickness control lever This item can be operated by the user to set the card thickness and to prevent more than one card feeding into the printer at the same time...
  • Page 4 LCD panel Installation and Setup..............General information Unpacking the printer Installing the print driver software and setting driver options Installing the J330i print driver Loading a ribbon Installing the card cleaning cartridge Setting the card thickness control Loading cards Card output hopper...
  • Page 5 Troubleshooting................Print quality issues Troubleshooting the ethernet connection and adapter Resetting to factory defaults Ethernet adapter status indicator Network status/activity indicator Technical Specifications..............General specifications Ribbon specifications Card specifications Bar codes Fonts Card dimensions Bi-directional communications interfaces Mechanical specifications Electrical Environmental Options Appendix A Magnetic Card Stripe Encoder..........
  • Page 6 Appendix C Connecting to a Network............Printer sharing External print server Internal print server Appendix D Accessories & Supplies............Ribbons Cards Accessories Appendix E Warranty Information............55 Printers Printheads Supplies Spare parts Appendix F Technical Support.............. How to return your printer Appendix G Declarations of Conformity..........
  • Page 7 This manual guides you to efficient start up and operation of your new card printer. Printer Features Printer Features The following shows the main functional features found on your J360i Printer. The following shows the main functional features found on your J330i printer. PRINTHEAD MAGNETIC ENCODING STATION (OPTIONAL)
  • Page 8 Controls, Connectors, and Indicators Your J330i printer has an LCD display panel and a panel button on the front and a power connector, power switch, and interface connectors on the rear panel. LCD DISPLAY & PANEL BUTTON 10/100 BASE-T CONNECTOR,...

  • Page 9: Lcd Panel

    LCD Panel Message Mode The LCD panel Operational: can display the following messages: INITIALISING Scrolling READY Fixed DOWNLOADING DATA Fixed PRINTING MONO Fixed MAG ENCODING Fixed CONTACT ENCODING Fixed PRINTING CYAN Fixed PRINTING YELLOW Fixed PRINTING MAGENTA Fixed PRINTING BLACK Fixed PRINTING OVERLAY Fixed...

  • Page 10: Installation And Setup

    The printer should never be operated while resting on its side or upside down. Electric Shock Caution: Limit AC power supplied to the J330i printer to 110 ~ 230 volts, 60 ~ 50 Hertz. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device.

  • Page 11: Unpacking The Printer

    Unpacking the Printer Your J330i printer ships in a carton and protective anti-static bag. Keep all packaging material in case you need to move or reship the printer. Inspect the shipping container to ensure that no damage has occurred during shipment.
  • Page 12 Your J330i printer ships with warning tape where the card cleaning cartridge will be installed, and a pad that protects the printhead from possible damage in shipment. Open the printer’s main cover. Remove the cleaning cartridge warning tape. Release the printhead carriage by pushing the printhead carriage latch to the left, and raise the printhead carriage.

  • Page 13: Installing The Print Driver Software And Setting Driver Options

    Printing with the J330i printer requires the Windows printer driver and your card design/ issuing software or printer command level programming through the printer interface. The J330i card printer can be used with any Windows 2000 or Windows XP computer, using the drivers provided on CD with the printer.

  • Page 14: Loading A Ribbon

    Loading a Ribbon Javelin i-series printers require the use of Javelin encoded i-series ribbons for full colour printing. The resin thermal transfer and dye sublimination ribbons for J330i are specifically designed for your J330i printer. Place the printer power switch in the OFF (0) position.
  • Page 15 Gently press the printhead carriage down until it is fully lowered, as shown below. Very little force is necessary to perform this step. Caution: Do not touch the printhead if the printer has been in service within the last 10 minutes. It could be very hot and cause a burn. Electrostatic discharge caution: A static discharge is possible if you touch any exposed metal parts.

  • Page 16: Installing The Card Cleaning Cartridge

    Installing the Card Cleaning Cartridge The card cleaning cartridge cleans the cards entering the printer and consists of a cartridge frame and an adhesive roller, which are packed together. Remove the cartridge frame and the adhesive roller from their packaging. Insert the adhesive roller into the cartridge frame.

  • Page 17: Setting The Card Thickness Control

    Setting the Card Thickness Control The card thickness control is set by the user to adjust the gap as cards enter the printer, to prevent double-feeds (which could cause a jam) or mis-feeds. Open the card feeder cover. The card thickness control lever is at the front of the left-side opening of the card feeder area Note: Set the card thickness control before loading cards.

  • Page 18: Loading Cards

    Loading Cards This section shows how to load plastic cards into the J330i printer. The J330i can use cards with a range of thickness from 10 mil (0.25 mm) to 60 mil (1.5 mm). The J330i printer can also load and print cards fed individually. Information on this is given in the next chapter.

  • Page 19: Card Output Hopper

    Card Output Hopper This item is used for collecting printed cards. Grab the sides of the hopper and slide out. Note: To prevent movment during shipping or operation the hopper is a very snug fit. Firm force is therefore required to change its position.

  • Page 20: Connecting The Printer To Your Computer

    Connecting the Printer to your Computer The J330i printer includes a standard USB interface. As an option, the printer can be ordered with a 10/100base-T Ethernet Adapter (in addition to the USB interface). If using the USB interface, use the supplied USB cable to connect between the USB connector on the printer and a USB port on the computer, as shown below.

  • Page 21: Connecting Power

    110 to 230 volts at 50 to 60 Hertz. The power source must be grounded. Depending on specific model number, your J330i printer will include a power cord. If this is not appropriate, AC power cords may be purchased locally; make sure it is a three-wire (grounded) cord.

  • Page 22: Printing A Test Card

    Printing a Test Card With ribbon and cards loaded, your J330i printer is ready to print. To check the operation of the printer, you should print a test card. (Printing a test card does not require that the printer be connected to your computer or network, but power must be applied.) Set the printer’s power switch (on the back of the printer) to the OFF ( O ) position.

  • Page 23: Printing A Card

    3 Printing a Card Printing with the J330i card printer is similar to printing with any other printer in a Windows environment. The printer driver software is installed on your computer (see chapter 2). The J330i printer is connected to the power source and the computer (see chapter 2).
  • Page 24 'Single feed options' allows disabling or enabling single feed support. If ‘disable single feed support’ is selected, when the J330i card printer runs out of cards in the feeder, the LCD display will read OUT OF CARDS. To continue, press the panel button.

  • Page 25: Printing A Sample Card

    Sample card designs are installed with the printer driver. Sample cards require Microsoft Word or Microsoft Paint application software. The cards are accessed via the start menu. Select start, select programs, select Javelin card printers, and select a sample card, or follow the directions below to design a card.
  • Page 26 Once you are ready to print, go to the file menu and select print. If the printer was not selected as the default printer, go to the file menu, select print setup and choose Javelin J330i card printer from the printer names list. Then close the print setup dialog box.

  • Page 27: Feeding One Card At A Time

    Feeding One Card at a Time A manual feed slot is available below the card input hopper for feeding single cards. The card input hopper must be empty for single-card feeding to work properly. Insert a single card into the slot below the card feeder. Do not feed more than one card at a time.

  • Page 28: Cleaning The Printer

    NEVER use a high pressure air compressor to remove particles in the printer. Cleaning the Printer Clean your J330i printer using pre-saturated cleaning cards provided. The regular use of these cards will clean and maintain important parts of your printer that cannot be reached, including the printhead, transport rollers, and optional magnetic encoder station.

  • Page 29: How To Clean

    At the printer, press and hold the panel button for several seconds, until the LCD panel displays the message REMOVE RIBBON THEN CLOSE HEAD. From the computer, enter the J330i printer tools software, and click on the CLEAN button. The LCD panel will display the message REMOVE RIBBON THEN CLOSE HEAD.
  • Page 30 After the user presses the panel button, the LCD panel will display the message FEED LONG CLEANING CARD IN EXIT. Insert the long end of the long cleaning card into the card exit (directly above the output hopper). If the user inserts a "regular" cleaning card into the card exit, the LCD panel will display the message INVALID CARD, PRESS BUTTON until the user presses the panel button and inserts the long cleaning card into the card exit.

  • Page 31: Cleaning The Printhead

    Cleaning the Printhead A cleaning using the cleaning cards usually suffices. However, a separate printhead cleaning can remove more stubborn deposits when print anomalies persist. To avoid deposits, only use foam-tipped swabs. Place the printer power switch in the OFF ( O ) position. Open the main cover, release the printhead carriage, and remove the ribbon.

  • Page 32: Card Cleaning Cartridge

    Card Cleaning Cartridge Your J330i printer includes a card cleaning cartridge. This item cleans the cards entering the printer through the card feeder. To ensure print quality, the cleaning roller requires periodic replacement. New cleaning rollers are included with each ribbon or may be purchased separately.
  • Page 33 Remove the cleaning roller from the card cleaning cartridge and discard. Install new cleaning roller into the card cleaning cartridge. To avoid contamination, always hold the cleaning roller by the ends. Peel protective wrapper from the cleaning roller by gently pulling on the tape. Replace the card cleaning cartridge into the printer.

  • Page 34: Troubleshooting

    Loading cards in chapter 2, and replace. Check that ribbon is loaded correctly. ENCODING ERROR Check that you are using the correct magnetic card type (for low or high coercivity encoding). Verify command syntax. Contact Javelin technical support. CLEAN PRINTER Printer cleaning required (see chapter 4).

  • Page 35: Print Quality Issues

    Print Quality Issues This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedures below: EXAMPLE 1 Small spots appear on the printed card with a non-printed area or a different...
  • Page 36 EXAMPLE 3 Printing shows very pale, very dark, or inconsistent results Possible Cause: Ribbon has been stored improperly or is damaged. Solution: Change ribbon and print again. Possible Cause: Cards may not meet specifications. Solution: Use a different supply of cards. Possible Cause: Contrast and/or Intensity may be set to incorrect values.
  • Page 37 Only one panel of a colour ribbon prints. Possible Cause: Using the wrong type of ribbon. Solution: Use only Javelin encoded i-series ribbons for full colour printing. Note: For optimum print quality, always keep the main cover and the card feeder cover closed.

  • Page 38: Troubleshooting The Ethernet Connection And Adapter

    Troubleshooting the Ethernet Connection and Adapter Resetting to Factory Defaults To reset the Ethernet adapter configuration parameters to the factory defaults, press the panel button and hold it in while turning the printer power on. Keep the panel button pressed until the status Indicator light turns green, then release the panel button.
  • Page 39 If the LED is slowly flashing green (1 time/sec), the Ethernet adapter is trying to print a job.If the job does not print, check the following: Important: Cables with a rating higher than CAT-6 have not been tested. Verify that the printer has media and ribbon. If the printer is showing any errors, it is unlikely that the Ethernet adapter can send data to the printer.
  • Page 40 Network Status/Activity Indicator A bi-colour status/activity LED indicates network speed, established link, and network activity. If the LED is off, no link was established. If the LED is solid green, a 100Base link is established. If the LED is flashing green, a 100Base link is established and network activity has been detected.

  • Page 41: Technical Specifications

    Patented ribbon core and spindle system i-series technology featuring RFID Note: 'i series'; printers require the use of Javelin encoded 'i-series' ribbons for full colour printing. For more information about card media and ribbons available from NBS Technologies, please refer to appendix D.

  • Page 42: Card Dimensions

    Fonts Arial and Arial bold True type fonts available via Windows driver Card Dimensions ISO standard 7810 dimensions ISO standard 7811 dimensions for plain card: for magnetic stripe card: 0.623in (15.82mm) min 0.218in (5.54mm) 2.125 ± 0.002 in (53.98 ± 0.050 mm) Radius 3.375 ±...

  • Page 43: Bi-Directional Communications Interfaces

    Bi-Directional Communications Interfaces Built-in Ethernet (optional) Mechanical Specifications Width: 462 mm (18.2 in) Depth: 239 mm (9.4 in) Height: 256 mm (10.1 in) Weight: 7.0 kg (15.5 lbs) Electrical 110 ~ 230 Volts AC ± 10% (99 - 254 V), 60 ~ 50 Hz ± 3Hz (47 - 63 Hz) FCC Class B, CE, UL, and CUL approved Environmental Operating temperature: 60°F to 86°F (15°C to 30°C)

  • Page 44: Appendix A Magnetic Card Stripe Encoder

    Appendix A Magnetic Card Stripe Encoder Introduction This appendix includes operation and maintenance requirements for the J330i printer with the optional magnetic card stripe encoder. (See chapter 2 for location of the magnetic card stripe encoder.) The magnetic encoder can be set for either high or low coercivity. Use the printer driver to change the encoder setting.

  • Page 45: Sample Encoding Program

    Sample Encoding Program Refer to the programmer’s manual (part number 98001-001). Note: ONLY USE cards that comply with ISO 7810 and 7811 standards for magnetic stripe cards. The magnetic stripe must be flush to the surface of the card to work properly. Never use cards which have taped-on magnetic stripes.

  • Page 46: Iso Standard Encoding

    ISO Standard Encoding Track # Field Separator Track Density Valid Characters # of characters 210 BPI* Alphanumeric 79‡ (ASCII 20~95†) 75 BPI* Numeric 40‡ (ASCII 48~62) 210 BPI* Numeric 107‡ (ASCII 48~62) *Bits per inch †Except the "?" character ‡Including Start, Stop, and LRC characters. Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO standard norms.

  • Page 47: Appendix B Smart Card Contact Station

    Appendix B Smart Card Contact Station This section contains information on the additional operations of a J330i printer equipped with the optional smart card contact station. (See chapter 2 for location.) Introduction Smart cards can have a built-in microcomputer and/or memory to store fingerprints, voice recognition patterns, medical records, and other such data.

  • Page 48: Smart Card Contact Station Interface

    When a command to the printer interface sends a card to the smart card contact station, the printer connects the smart card contact station to the female DB-9 connector on the rear of Thank you for choosing the Javelin J360i Card Printer. the printer.

  • Page 49: Appendix C Connecting To A Network

    APPENDIX C Connecting to a Network Card printers can be connected to an Ethernet network in three ways: Printer Sharing In printer sharing, the printer is connected locally to the host computer and configured to be shared to other client computers. Client computers connect to the printer over the network through the host computer.

  • Page 50: External Print Server

    External Print Server A stand alone device that acts as a server on the network specifically for receiving print jobs and passing them to the printer. Client computers connect to the print server over a network. Internal Print Server Similar to an external print server, except the print server is integrated into the printer. This removes the need for a separate power supply and separate device drivers.

  • Page 51: Appendix D Accessories & Supplies

    Appendix D Accessories & Supplies Please contact your Javelin dealer to place an order for accessories and supplies. IMPORTANT NOTICE: Only TrueColours colour ribbons supplied by Javelin dealers can be used in this printer. RIBBONS JAVELIN ENCODED INTELLIGENT RIBBONS. Each i-series ribbon includes a cleaning roller.
  • Page 52 MONOCHROME RIBBONS 1000 cards unless indicated otherwise. Original ‘blue core’ ribbons NBS Javelin ribbons 61131100 Black 61131101 Black 61132100 Black (1500 cards) 61131108 Black value pack* 61131107 Black for ABS cards 61131153 White 61131102 Red (PMS 1795C) 61131103 Green (PMS 348C)
  • Page 53 PLASTIC CARDS (per 1000 cards) PVC 30 mil (0.76 mm) 92000009 Plain white cards 92000011 Plain white cards (with low coercivity magnetic stripe) 92000007 Plain white cards (with high coercivity magnetic stripe) 9104523-020 Plain white 30 mil 3-up breakaway key tags 92000700 Plain black cards 92000701...

  • Page 54: Other Consumables

    OTHER CONSUMABLES 61100905 Printhead (J330i) 61100914 Cleaning Kit. Short cards (50) & Swabs (25) 61100915 Short cleaning cards (100) 61100916 Cleaning swap kit (25) 61100919 Long cleaning cards (50) 61100912 Adhesive cleaning roller (5) 61100918 Card cleaning cartridge...

  • Page 55: Appendix E Warranty Information

    NBS or its authorised dealer. NBS specifically disclaims the implied warranties of merchantability and fitness for a particular purpose. For full warranty terms, including the length of warrantly period, please contact the Javelin dealer from whom you purchased your printer.

  • Page 56: Appendix F Technical Support

    Appendix F Technical Support If for any reason you require product technical support, please contact the distributor where you purchased your equipment. If they cannot help you, or at their direction, contact NBS. For support in Europe, Middle East, For support in North and Africa and Asia Pacific: South America: NBS TECHNOLOGIES...

  • Page 57: Appendix G Declarations Of Conformity

    Product Safety modified by Directive 593/68/EEC Model: J330i conforms to the following specification: FCC Part 15, Subpart A, Section 15.107(a) and Section 15.109(a) Class A digital device Supplemental Information: This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference , and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 58 TRADEMARKS JAVELIN is a registered trademark of NBS Technologies. Windows and MS-DOS are registered trademarks of Microsoft Corp. All other marks are trademarks or registered trademarks of their respective holders. COPYRIGHT NOTICE This document contains information proprietary to NBS. This document and the information contained within is copyrighted by NBS and may not be duplicated in full or in part by any person without written approval from NBS.

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