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Javelin J310 User Manual

Javelin j310 card printer user's manual
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User's manual
General
information
J310
TM
www.engenyus.com
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
Shooting
engenyus limited - December 2002
C
Technical
Specifications
2 11 43 310 Rev. 1.2

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  • Page 1 User's manual General information J310 www.engenyus.com Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting engenyus limited - December 2002 Technical Specifications 2 11 43 310 Rev. 1.2...
  • Page 2 FOREWORD General information This manual provides installation and operation information for the engenyus JAVELIN J310 card printers. TECHNICAL SUPPORT If for any reason you require product technical support, please contact the Getting distributor where you purchased your equipment. If they cannot help you, or at...
  • Page 3 General Only complete goods in their original packaging with a information valid Returned Materials Advice (RMA) number clearly marked on the outside can be accepted for return to engenyus. COPYRIGHT NOTICE Getting This document contains information proprietary to engenyus. This document and Started the information contained within is copyrighted by engenyus and may not be duplicated in full or in part by any person without written approval from engenyus.
  • Page 4 Started PRINTERS All engenyus JAVELIN ™ printers are warranted against defects in material or workmanship for twelve (12) months from the date of purchase by the end user. Proof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the equipment is modified, improperly installed or used,...
  • Page 5 General information SPARE PARTS All parts, maintenance kits, options kits, and accessories are warranted to be free of defects in material and workmanship for 90 days from date of purchase (except where otherwise noted). This warranty become void if the item is modified, improperly installed or used, or damaged by accident or neglect.
  • Page 6 Low voltage Directive EN 60950 Product Safety by 93/68/EEC Started Model: J310 conforms to the following specification: FCC Part 15, Subpart A, Section 15.107(a) and Section 15.109(a) Class A digital device Operation Supplemental Information: This device complies with Part 15 of the FCC rules. Operation is subject to the...
  • Page 7 This manual guides you to an efficient start up and operation of your new card printer. J310 PRINTER MODELS Here is a quick review of the Javelin card printer series numbering and lettering Operation system to help you. The Javelin J310 plastic card printer employs dye sublimation and resin thermal transfer technologies.
  • Page 8 ICONS General information Throughout this manual, different icons highlight important information, as follows: Getting Important general information Started Mechanical hazard, such as one associated with moving parts, capable of resulting in equipment Operation damage or personal injury. Electrical hazard, such as an exposed voltage point, capable of causing electrical shock and personal injury.

  • Page 9: Table Of Contents

    TABLE OF CONTENTS GETTING STARTED ............1 TABLE OF CONTENTS General information 1.1 Unpacking your card printer ............1 1.2 Indicators and controls ............... 3 GETTING STARTED ............1 1.3 Printer installation ..............4 1.1 Unpacking your card printer 1.2 Indicators and controls 1.3 Printer installation Getting OPERATION...
  • Page 10 APPENDIX A - General information MAGNETIC CARD STRIPE ENCODER MAGNETIC CARD STRIPE ENCODER ...... Introduction Introduction ................34 A- Media Loading Orientation A- Media loading orientation ............B- Magnetic Encoder B- Magnetic encoder cleaning Cleaning............Getting Started APPENDIX B - APPENDIX B - SMART CARD CONTACT STATION SMART CARD CONTACT STATION...

  • Page 11: General 1

    Getting Started 1.1 Unpacking your card printer Your J310 printer ships in a carton and protective anti-static bag. Keep all packing material in case you need to move or re-ship the printer. Operation While unpacking, inspect the carton to ensure that no damage occured during shipping.
  • Page 12 General In addition to user documentation, make sure the following items are included information with your J310 printer: Getting Started CARD CARTRIDGE CARD OUTPUT HOPPER Operation CLEANING KIT CLEANING CARTRIDGE Starting to Print Cards POWER CABLE INTERFACE CABLE Cleaning USER MANUAL &...

  • Page 13: 1.2 Indicators And Controls

    1.2 Indicators and Controls Your J310 printer has an LCD Display and a Panel Button. General information Getting Started Operation LCD DISPLAY : The 16 character LCD Display is used for : Showing the printer's current status Providing operator and service messages...

  • Page 14: Printer Installation

    1.3 Printer Installation The following will guide you through the installation of your J310 printer. General information CAUTION : Limit AC power supplied to the J310 Printer to 110 - 230 V AC, 60 - 50 Hz for an associated 680 mA - 310 mA.

  • Page 15: Printer Installation Getting 2

    General information Operation 2.1 Printer Features Getting Started The following shows the features found on your J310 printer: Operation Starting to Print Cards Cleaning STANDARD FEATURES OPTIONAL FEATURES 1. Print Head A. Magnetic Encoder Station 2. Print Head Unlock lever B.

  • Page 16: Loading Ribbons

    General information The J310 printer requires approved ribbons (See Appendix C). The resin thermal transfer and dye sublimation ribbons are specifically designed for your J310 printer. For optimum performance and printer life (print head), always use approved ribbons. Getting Started DO NOT TOUCH the print head or the electronic components on the print headcarriage.
  • Page 17 General SUPPLY SPINDLE information 3. Load ribbon onto the supply spindle (under print head carriage) and empty core (with tape attached) onto the take-up spindle. Make sure the ribbon comes off the top of the supply spindle and feeds to Getting the top of the take-up spindle.

  • Page 18: Loading Cards

    2.3 Loading Cards General information To help you load, print, and collect cards, the J310 has the following item: A - CARD CARTRIDGE This item is used for loading cards. Getting Started 1. Install card cartridge by hooking onto printer as shown and clicking down.
  • Page 19 General information DO NOT bend cards or touch print surfaces as this can reduce print quality. The surface of the cards must remain clean and dust free. Always store cards in an enclosed container. Ideally, use cards as soon as possible. Getting If cards stick together, carefully shuffle them.

  • Page 20: Loading Cards B- Card Cleaning Cartridge

    B - INSTALL CARD CLEANING CARTRIDGE General information This item is used to clean the cards entering the printer and must be fitted before using the printer. Getting 1. Remove card cleaning cartridge from packaging. Started Operation 2. Open printer cover and remove the yellow reminder tape from the location for the cleaning cartridge.

  • Page 21: C- Card Thickness Control Lever

    C- CARD THICKNESS CONTROL LEVER General information This item is operated by the user to prevent more than one card feeding into the printer at the same time and causing a jam. Open cover, and adjust lever to the Getting correct position for the card thickness you Started are using.

  • Page 22: Feeding One Card At A Time

    2.5 Feeding one card at a time General information A manual feed slot is available on the rear of the card cartridge cover for feeding single cards. Cleaning cards are fed manually through this slot. The card cartridge must be empty for manual card feeding to work properly. Getting Started For one-at-a-time printing, feed cards through...

  • Page 23: Printing A Test Card

    2.6 Printing a Test Card General information With ribbon and cards loaded, your J310 printer is ready to print. To check the operation of the printer you should print a test card. Getting 1. Press the menu button until the LCD Started screen shows "SELF TEST"...

  • Page 24: Starting To Print Cards

    Operation The J310 card printer can be used with any Windows 95/98, ME, 2000, XP or NT 4.0 operating system, using the drivers provided with the printer. Updated drivers can be downloaded from the engenyus website www.nbstechnologies.com This section contains information on the printing of a single sided card in colour (using the 5-Panel colour ribbon YMCKO) and the Windows Printer Driver.

  • Page 25: A- Install Driver On Windows 95/98

    Click on Have Disk and then type in 'D:\win95-98' and click OK. Print Cards J310 CARD PRINTER should be displayed after which click on Next. Choose LPT1 : Standard (or ECP) Printer Port, click on Next, select Yes to set as Default Printer and click on Finish to install.

  • Page 26: B- Install Driver On Windows Nt4.0

    Operation C. SET PRINTER DRIVER OPTIONS. WINDOWS NT The printer settings can be accessed by selecting the J310 Plastic Card Printer driver from within Printers. Under Windows NT the printer properties are separated into two distinct pages, Document Defaults and Printer Properties.

  • Page 27: Printing A Test Card

    5. Finally, go back to the PRINTERS TAB and click on TOOLS and then SELF TEST PRINTING STATION. The J310 will print a self test card which should be kept for reference in a safe place in case of any query...

  • Page 28: Cleaning

    Other than the recommended cleaning procedures described in this manual, allow only engenyus authorised technicians to Operation service the J310 printer. NEVER loosen, tighten, adjust, or bend, etc. a part or cable inside the printer. NEVER use a high pressure air compressor to remove particles in the printer.

  • Page 29: Cleaning System

    4.1 Cleaning System General Your J310 printer includes a simple cleaning system using the pre-saturated information cleaning cards provided. The regular use of these cards will clean and maintain important parts of your printer: including the print head, and transport rollers.

  • Page 30: Cleaning The Print Head

    4.2 Cleaning the Print Head General information Cleaning the printer using the cleaning system with cards usually suffices. However, cleaning the print heads using swabs can remove more stubborn deposits when print anomalies persist. To avoid deposits, only use foam-tipped swabs. Getting Started Operation...

  • Page 31: Card Cleaning Cartridge

    4.3 Card Cleaning Cartridge General information Your J310 printer also has a card cleaning cartridge. This item cleans the cards entering the printer. To ensure print quality, the adhesive cleaning roller requires periodic replacements. Getting Started CLEAN PRINTER WHEN TO MAINTAIN When LCD screen reports message.
  • Page 32 General information 3.Remove the adhesive cleaning roller from cartridge and discard. Getting Started 4.Install new cleaning roller into cartridge*. To avoid contamination, always hold the Operation cleaning roller assembly by the ends. 5.Carefully peel off wrapper from new Starting to cleaning roller while in cartridge.

  • Page 33: Troubleshooting

    This section offers solutions to potential problems you may experience with Started your J310 printer. The table below lists the screen messages that will be displayed on the printer's LCD, both during normal operation and to alert operator of any error conditions. There is also some additional information dealing with quality issues concerning printing onto cards.
  • Page 34 General SCREEN MESSAGE MEANING ACTION information A monochrome panel is PRINTING BLACK being printed PRINTING VARNISH The overlay is printing Getting PRINT HOLOGRAM A hologram overlay is printing Started Carry out the cleaning The printer is prompting the procedure as detailed in CLEAN PRINTER operator maintenance section 4 of this manual...

  • Page 35: Cleaning The Print Head

    General SCREEN MESSAGE MEANING ACTION information ENCODING ERROR Data cannot be written or read Check that the cards are from the card's magnetic stripe loaded with the magnetic stripe in the correct orientation. Check whether high or low coercivity cards have been specified.

  • Page 36: Card Cleaning Cartridge

    Magnetic Encoding Errors: Check that the cards are inserted correctly in the General information printer. Ensure that the cards are low or high coercivity as required, and are set-up correctly in the printer driver. Cleaning Alert: The printer has counted the number of cards printed and has automatically flagged that a cleaning routine needs to be carried out.

  • Page 37: 5.2 Print Quality Issues

    5.2 Print Quality Issues This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase your print General information quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedure below: Small spots appear on the printed card with a non-printed area or a different color.
  • Page 38 General • Printing shows very pale or inconsistent results. information Possible Cause A. Ribbon may have been stored improperly or is damaged. B. Cards may not meet specifications. C. Contrast and/or Intensity may be set to values Getting which are too high. Started D.

  • Page 39: Troubleshooting

    B1. Open cover and press down the print head unlock lever to open General information the print head carriage. The print head will move up. B2. Push down on the Print Head Lock Lever until an audible click ‹‹ ›› signals the locked-down position.
  • Page 40 General information Technical Getting Specifications Started General High speed printing, over 144 cards/hour edge to edge in full colour (YMCKO) throughput Small footprint Operation Windows Drivers for 95/98, NT 4.0, ME, 2000, XP . One year printer warranty One year print head warranty Colour Printing Colour dye sublimation or monochrome thermal transfer printing...
  • Page 41 CARD DIMENSIONS General information ISO STANDARD DIMENSIONS FOR PLAIN CARD ± 2.125 0.002 in Getting ± (53.98 0.050mm Started ± 3.375 0.010 in ± (85.72 0.25mm) Radius 0.125 in ± 0.009 0.034 in (3.18mm) Operation ± (0.23 0.84mm ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD 0.623 in (15.82mm) Starting to Print Cards...
  • Page 42 General Ribbons* Monochrome: 1000 cards/roll information Monochrome colours: black, red, blue, green, silver, gold, white, scratch-off. Monochrome: 1500 cards/roll (black only) K-resin + O: 500 cards/roll K-dye + O: 500 cards/roll Getting YMCKO: 200 or 350 cards/roll Started Thermal transfer (Resin) ribbons offer more durability than dye sublimation, with greater resistance to scratches and UV-induced fading.
  • Page 43 General information Environmental Operating Temperature: 60 to 86°F (15 to 30°C) Operating Humidity: 20 to 65% non condensing Storage Temperature: -23 to 158°F (-5 to 70°C) Storage Humidity: 20 to 70% non condensing Ventilation: Free air Getting Started Options & Centronics Cable (1.8 or 3.0 metres) Accessories RS-232C serial port...

  • Page 44: Magnetic Card Stripe Encoder

    (See Chapter 2 for location.) INTRODUCTION Operation Operation and maintenance requirements for the J310 printer with the optional magnetic card stripe encoder. (See Chapter 2 for location). The magnetic encoder can be set for either high or low coercivity. Starting to...
  • Page 45 A. MEDIA LOADING ORIENTATION General information The magnetic encoder is a factory installed item with the read/write head positioned below the card path, available Getting with HICO encoding or LOCO encoding . Started When loading cards into the card cartridge, please ensure that the magnetic stripe is facing down and STRIPE Operation...
  • Page 46 B. MAGNETIC ENCODER CLEANING There exists two different processes to clean the magnetic stripe encoder. The first process consists of a standard cleaning of the printer. This cleans the General information most important parts of the printer; including the print head, transport roller and magnetic stripe encoder (refer to chapter 4 Cleaning for more instructions).

  • Page 47: Smart Card Contact Station

    fingerprint patterns. The Javelin J310 CE and J310 CEM printers have a contact station to connect a serial interface to the smart card contacts. A suitable smart card coupler and...
  • Page 48 A. MEDIA LOADING ORIENTATION General information Position the cards with the smart card chip at the top of the card and towards the printer. Getting Started B. SMART CARD CONTACT STATION INTERFACE Operation When a command to the parallel printer interface sends a card to the smart card contact station, the printer connects the smart card contact station to the female DB-9 connector on the rear of the printer.
  • Page 49 Please contact your engenyus dealer to place an order for accessories and supplies. RIBBONS The J310 printer requires approved ribbons for optimum performance and print head life. The following ribbons may be used in the J310 printer: Operation Monochrome Resin Ribbons (sold by the roll)
  • Page 50 CARDS General information The following plain white plastic cards are available for use in the J310 printers: engenyus Description Part Number 9 104 523 111 Cards with no magnetic stripe Getting Started 9 104 523 112 Cards with low coercivity magnetic stripe...
  • Page 51 ACCESSORIES General information Accessories available for J310 Printers are listed below: engenyus Description Part Number Getting 2 33 11 000 engenyus Mifare (contactless) encoding kit to be fitted to Started J310C or J310CM printer. Includes integrated Mifare encoder, software tools, RS232C interface and documentation 2 33 13 000 engenyus Smart Card (contact) encoding kit to be fitted to...

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