Troubleshooting - AT&T CL2909 User Manual

Appendix A

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at
1 (800) 222-3111
call
No dial tone.
• Make sure all plugs are connected properly. Inspect the telephone line cord
connections at the wall jack and telephone. Also inspect the coiled handset
cord connections at both ends.
• Unplug the telephone and connect it to another wall jack. If it still does not
work and other telephones in your home are working, the problem is with
this telephone.
Telephone does not ring.
Make sure the RINGER switch is set to LO or HI.
•
• If there are several other telephones on the same line, try disconnecting
some of the other telephones. Having too many telephones connected can
also create problems such as low ringer volume or impaired sound quality
during calls.
Incorrect time and date on incoming calls.
• If you subscribe to caller ID service, your service provider sends the time
with the caller ID information. The time and date should be correct after
receiving a call. If the time and date are not correct after receiving a call,
report the problem to your service provider.
• If you do not have caller ID service, please set the time and date manually
(see page 13).
CALL INFO light incorrectly flashing.
• Make sure the telephone line cord is connected properly.
Difficulty storing numbers in memory.
• Make sure you are pressing the correct sequence of keys for storing
numbers.
• If you are interrupted by a recorded announcement asking you to hang up
or by a loud buzzing noise, hang up and store the number without lifting
the handset.
Screen is blank
• Make sure the batteries are correctly installed.
• Replace batteries with new batteries.
Screen displays ERR.
• The telephone has received incomplete or corrupted caller ID information
from the telephone service provider.
www.telephones.att.com
. In Canada, dial
30
1 (866) 288-4268
, or
.