Finding information about the printer...8 Understanding the parts of the printer...10 Ordering and replacing supplies...13 Ordering ink cartridges...13 Using genuine Lexmark ink cartridges...13 Replacing ink cartridges...14 Ordering paper and other supplies...15 Recycling Lexmark products...15 Using the printer control panel buttons and menus...16 Using the printer control panel...16...
Page 3
Scanning to a local or network computer...64 Scanning to a flash drive or memory card...65 Scanning photos into an editing application...65 Scanning documents into an editing application...67 Scanning directly to e-mail using the printer software...68 Scanning to a PDF...68 Scanning FAQ...69 Contents...
Page 4
Cleaning the exterior of the printer...134 Cleaning the scanner glass...134 Cleaning the touch screen...135 Troubleshooting...136 Before you troubleshoot...136 Using the Service Center to solve printer problems...136 If Troubleshooting does not solve your problem...136 Setup troubleshooting...136 Jams and misfeeds troubleshooting...141 Contents...
Remove the power cord from the electrical outlet before inspecting it. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
“Deep Clean Printhead” features. These features clean the printhead nozzles to improve the quality of your prints. Recycling • Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage-paid bag. •...
Page 9
Note: Select your region, and then select your product to view the appropriate support site. Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact support so that they may serve you faster: •...
Sunday (11:00 AM–8:00 PM ET) Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer. Warranty information varies by country or region: •...
Page 11
Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer, and if this connection method is supported in your country or region.
Page 12
Duplex unit • Print on both sides of a sheet of paper. • Remove paper jams. Printhead access Install the printhead. Note: The carrier moves to the printhead access area when no printhead is installed in the printer. About your printer...
Magenta color cartridge High yield magenta color cartridge Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling. Available only on the Lexmark Web site at www.lexmark.com. Using genuine Lexmark ink cartridges Lexmark printers, ink cartridges, and photo paper are designed to perform together for superior print quality, and our inks are formulated to work with your printer and help extend the life of your product.
Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones or the ink remaining in the printhead nozzles may dry out. Turn on your printer. Open the printer.
Ordering paper and other supplies To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com. Item USB cable For more information, go to www.lexmark.com. Paper Lexmark Photo Paper Lexmark PerfectFinish Photo Paper Notes: •...
Using the printer control panel The following diagrams explain the sections of the printer control panel: Note: The icons are displayed when they are selectable on the current screen. If an icon is not displayed, then the function is not available.
Understanding the home screen After the printer is turned on and a short warm-up period occurs, the display shows the following basic screen which is referred to as the home screen. Use the home screen selections to initiate an action, such as copying or faxing, or to change printer settings.
Eco-Mode icon Activate Eco-Mode to select the following options: • Print on both sides of the paper (duplex). • Change to Power Saver mode after the printer is left idle for 10 minutes. • Set screen brightness to low. Navigating menus using the touch screen...
Changing the Power Saver timeout The Power Saver timeout is the time it takes for the printer to switch to Power Saver mode when the printer is left idle. The Power Saver feature optimizes energy efficiency by reducing the printer power consumption (as much as 28 percent on some printer models) compared to the default printer settings.
Screen Dim • 2-Sided Printing Note: If you select 2-Sided Printing, then the printer prints on both sides of the paper (duplex) for copy and fax jobs, and for printing in Windows. Resetting to factory settings Resetting to factory default settings will delete all the printer settings you have previously selected.
Software installed during printer installation When you set up the printer using the installation software CD, all the necessary software was installed. You may have chosen to install some additional programs. The following table provides an overview of various software programs and what they can help you do.
Add, edit, or delete contacts in the built-in phone book. • Access the Lexmark Fax Setup Utility in four-in-one printers. Use the Fax Setup Utility to set the Speed Dial and Group Dial numbers, set Ringing and Answering, and print fax history and status reports.
Use the Printing Preferences Note: Your printer may not come with some of these programs or some of the functions of these programs, depending on the features of the printer that you purchased. Using the Macintosh printer software Software installed during printer installation...
(referred to as Printer Utility) Lexmark Wireless Setup Assistant (referred to as Wireless Setup Assistant) Note: Your printer may not come with these applications, depending on the features of the printer that you purchased. Finding and installing optional software For Windows users Click or Start.
When you set up the printer using the installation software CD, all the necessary software was installed. If you encountered problems while installing, or if your printer does not appear in the Printers folder or as a printer option when you send a print job, then try removing and reinstalling the printer.
Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first. For Windows users Close all open software programs. Insert the installation software CD.
If you are using specialty paper, you follow the instructions that came with it. Note: To avoid jams, make sure the paper does not buckle when you adjust the paper guides. Pull tray completely out of the printer. Move the paper guides to the sides of tray.
Page 28
If you are loading A4- or legal-size paper, then squeeze the tab and pull to extend the tray. Note: When you pull the extension out, the first stop accommodates A4-size paper. When the extension is fully out, it accommodates legal-size paper. Load the paper.
Page 29
Insert the tray. Note: If you extended the tray to accommodate A4- or legal-size paper, then the tray sticks out from the front of the printer when inserted. Flip up the paper stop to catch the paper as it exits.
Loading envelopes or photo paper Pull tray completely out of the printer. Move the paper guides to the sides of tray. Use the envelope icon and the photo paper outline on the bottom of the tray to help you position envelopes or photo paper.
Page 31
Load envelopes or photo paper. Note: Load envelopes or photo paper with the printable side facedown. (If you are not sure which side is the printable side, then see the instructions that came with the envelopes or photo paper.) Adjust the paper guides to rest gently against the left, right, and bottom edges of the envelopes or photo paper. Insert the tray.
Flip up the paper stop to catch the envelopes or photos as they exit. Note: For best results, allow photos to dry at least 24 hours before stacking, displaying, or storing. Loading various paper types Load up to 150 sheets of plain paper 100 sheets of coated paper 25 sheets of photo paper 25 sheets of glossy paper...
Page 33
You load letter- or A4-size label sheets. • The print side of the labels faces down. • The top of the labels feeds into the printer first. • The paper guides rest against the left, right, and bottom edges of the label sheets.
Page 34
Load up to 10 iron-on transfers 25 index cards, photo papers, or postcards Loading paper and original documents Make sure • You follow the loading instructions that came with the iron-on transfers. • The print side of the transfers faces down. •...
If you want to enable paper tray linking: Touch Paper Tray Linking. Touch Automatic, and then touch Accept. When paper tray linking is enabled, the printer automatically picks up paper from the other paper tray when the default paper tray runs out of paper. Make sure •...
• If you want to set the default paper tray for different types of print jobs: Select the default tray for copy, photo, fax, PictBridge, and Bluetooth jobs. Touch Tray 1 or Tray 2, and then touch Accept. Loading original documents on the scanner glass Open the scanner lid and place the document facedown on the scanner glass.
Click Properties, Preferences, Options, or Setup. Select the print quality, the number of copies to print, the type of paper to use, and how the pages should print. Click OK to close any printer software dialogs. Click OK or Print. For Macintosh users With a document open, choose File >...
• The collate option is available only when you are printing multiple copies. • To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before stacking. For Windows users With a document open, click File Print.
Note: If two-sided printing is enabled, then you cannot print the last page first. To change the print order, you must first disable two-sided printing. Click OK to close any printer software dialogs. Click OK or Print. For Macintosh users With a document open, choose File >...
Select the file name of the document that you want to print. Press , and then wait for the printer to connect to the network computer or to finish searching the network for available computers. When prompted, select the name of the network computer, and then touch Accept to start printing the document.
Note: To print on a custom-size envelope, select Custom Size, and then specify the height and width of the envelope. Select an orientation. Click OK to close any printer software dialogs. Click OK or Print. For Macintosh users With a document open, choose File > Print.
Tips on loading label sheets • Make sure the top of the label sheet feeds into the printer first. • Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet.
Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove the memory card from the camera or the flash drive from the computer and insert it directly into the printer. Insert a memory card into the card slot or a flash drive into the USB port.
Notes: • If the printer does not recognize the memory device, then remove and reinsert it. • If a flash drive or a digital camera set to mass storage mode is inserted into the USB port while a memory card is in the card slot, then a message appears on the display prompting you to choose which memory device to use.
Page 45
If necessary, touch Accept each time you make a selection. Press Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Editing photos using the printer control panel Load photo paper. Insert a memory card or flash drive.
Follow the instructions on the computer screen to transfer the photos to the computer or to print. If the printer is using a Wireless connection (selected models only) From the Memory Device screen, touch More Options. Touch Connect to Computer, and then select a network computer where you want to save the photos.
Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the camera. Insert the other end of the cable into the PictBridge port on the front of the printer. Notes: •...
Page 48
Note: The printer will use the default print settings unless you change the print settings from the camera. See the documentation for your camera to begin printing. Note: If you insert the camera while the printer is performing another job, then wait for the job to finish before printing from the camera.
Note: You need to set up a connection for each Bluetooth device that you use to send a print job to the printer. To set up a connection between the printer and a Bluetooth-enabled device: Insert a USB Bluetooth adapter into the USB port located on the front of the printer.
Configure the Bluetooth-enabled device to set up a connection to the printer. For more information, see the documentation for your Bluetooth device. Note: If the Bluetooth Security Level on the printer is set to High, then you must enter a pass key. Setting the Bluetooth security level Insert a Bluetooth USB adapter into the USB port.
Page 51
Bluetooth device. See the documentation for your Bluetooth device to begin printing. Note: If the Bluetooth Security Level on the printer is set to High, you must enter a pass key. Warning—Potential Damage: Do not touch any cables, any network adapter, any connector, the USB Bluetooth adapter, or the printer in the areas shown while actively printing, reading, or writing from a Bluetooth-enabled device.
Printing on both sides of the paper (duplexing) automatically The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper. If you purchased a model without automatic duplex, or if you need to print duplex using other paper sizes, then see the instructions for printing on both sides of the paper (duplexing) manually.
Note: The Print Instruction Page to Assist in Reloading item is selected automatically. Click OK. The printer prints the odd-numbered pages and the instruction sheet. Flip and reload the paper, following the directions on the instruction sheet to complete the print job.
Managing print jobs Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually select your printer, then it is not the default printer.
Page 55
Select the printer from the Default Printer pop-up menu, or select the printer and click Make Default, depending on your operating system. Changing the printing mode To conserve ink, you can change the default printing mode for all print jobs to Quick Print. It uses less ink and is ideal for printing text-only documents.
If you want to pause a particular print job, then choose the document name, and then click Hold. • If you want to pause all print jobs in the queue, then click Pause Printer or Stop Jobs, depending on your operating system.
If you want to resume a particular print job, then choose the document name, and then click Resume. • If you want to resume all print jobs in the queue, then click Resume Printer or Start Jobs. Canceling print jobs...
Copying Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Tips for copying • When using the ADF, adjust the paper guide on the ADF to the width of the original document.
Copying photos Load photo paper. Place a photo facedown on the scanner glass. From the home screen, navigate to Photo Reprint: SmartSolutions > Photo Reprint Touch Continue. Select the photo print size, and then touch Accept. Touch Continue to start printing. Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.
If you select Custom %, then select the desired custom percent value. Touch Accept to save the setting. • If you select Borderless, then the printer will reduce or enlarge the document or photo as necessary to print a borderless copy on the paper size that you selected. For best results with this resize setting, use photo paper and set the paper type to Photo, or let the printer automatically detect the paper type.
Collating copies using the printer control panel If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Load paper.
Making a duplex copy automatically The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper. If you purchased a model without automatic duplex, or if you need to make duplex copies using other paper sizes, then see the instructions for making a duplex copy manually.
Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document. Press Canceling copy jobs To cancel a copy job, press Scanning stops and the printer returns to the previous menu. Copying...
Touch USB-Connected Computer or the name of a network computer. The local or network computer is the destination that will receive the scan. Wait until the printer has finished downloading a list of the scan applications available on the selected computer.
Notes: • If the printer is connected only to a local computer, then the printer will automatically download a list of the scan applications. • You may be prompted to enter a PIN if the computer requires it. Enter the PIN using the keypad.
You may be prompted to enter a PIN if the computer requires it. Enter the PIN using the keypad. • To assign a computer name and a PIN to the computer, see the Help for the printer software associated with your operating system.
Load an original document faceup into the ADF or facedown on the scanner glass. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Select Printer Home. Choose your printer from the printer drop-down list.
Load an original document faceup into the ADF or facedown on the scanner glass. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Select Printer Home. Choose your printer from the printer drop-down list.
You may be prompted to enter a PIN if the network computer you are scanning to requires one. To learn how PINs get assigned to network computers, see the Help for the printer software associated with your operating system.
What is an application list, and how do I update it? When you scan a file, you can choose which application to use to open it on your computer. The printer downloads this application list from your computer when scanning for the first time. If you do not see the application you want on the list, or if you install new applications on your computer, then update the application list in the printer.
E-mailing Your can use your printer to send e-mail to one or more recipients without using a computer. To do this, you can either scan a document or photo and then send it as an e-mail, or you can attach a saved document or photo from a memory device to an e-mail.
Touch each item, and then enter the necessary information. If necessary, touch OK or Accept to save each item. • Return E-mail Address—Enter your e-mail address. • Send Me a Copy—Touch Yes to send yourself a copy of every e-mail sent from your printer. • Subject Line—Enter your default e-mail subject. •...
Page 73
For Windows users Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Click Printer Home. Click the Fax tab, and then click Edit contact list. The Contacts tab of the Printer Setup Utility opens.
Make sure the printer is connected to an Ethernet or wireless network before sending an e-mail. If necessary, make sure the network is connected to the Internet for the printer to communicate with the SMTP server. If the printer cannot connect to the Internet, then contact your system support person.
Page 75
The Memory Device screen appears on the display. Notes: • The printer reads only one memory device at a time. • If a flash drive is inserted into the USB port while a memory card is in the card slot, then a message appears on the display prompting you to select which memory device to use.
Touch Continue. • If you want to attach a photo: Touch Attach Photo to E-mail. Touch the photo you want to attach. Touch Continue. Touch an option to enter or select the recipients: • Enter E-mail Address—Enter the e-mail address manually. •...
You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any number of rings that you want.
Page 78
Connect the cable from the wall jack to the Remove the protective plug from the port. Connected to different wall jacks LINE PHONE LINE port of the printer. port of the printer, and then connect the answering machine to the LINE Faxing PHONE LINE...
Page 79
This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.
This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically.
• If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer into the second phone port. You can use a phone splitter. Plug the phone splitter into the Phone Line 1 or Phone Port, and then plug the printer and telephone into the splitter.
• If you need two phone ports for your devices but do not want to pay extra, then do not plug the printer into the second phone port. You can use a phone splitter. Plug the phone splitter into the Phone Line 1 or Phone Port , and then plug the printer and telephone into the splitter.
Page 83
RJ-11 connector, so you can connect a device to an RJ-11 wall jack. The fax ports on the back of the printer and the telephone cable that comes with the printer have RJ-11 connectors. If you have a different type of connector in your country or region, then you may need to use an RJ-11 adapter.
Page 84
11 connector, then connect it directly to the wall jack. Notes: • Do not remove the wrap plug from the • The printer may not come with an RJ-11 adapter in your country or region. LINE port of the printer. port of the printer. Faxing...
Page 85
Finland Warning—Potential Damage: If your country is on the list, then do not remove the wrap plug from the the printer. It is necessary for the proper functioning of the devices on the telephone line. port of the printer. LINE...
Page 86
To connect: Connect the cable from the wall jack to the Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines.
This information appears in the header and footer of the faxes that you send. In some countries, you cannot send a fax without this information. Some fax machines also block faxes without sender information, so make sure that you enter this information in your printer. Setting the fax header From the home screen, navigate to Your Fax Name: >...
The changes appear the next time you launch the fax software. The printer also saves the settings that you choose in the fax software, unless you set the printer to block changes made from the computer.
Page 89
Set a manual answer code. This is the code you press to receive faxes manually. Set the printer to print incoming faxes to fit a page, print the fax footer, or print on both sides of the paper (duplexing). •...
Creating a contact list You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software. If you create a contact list in the printer control panel, then the fax software automatically saves those contacts as Phonebook entries.
Creating a contact list using the printer control panel From the home screen, navigate to Address Book: > Address Book To add a contact: Navigate to Add Contact Name: Add a Contact > Add Contact Name Enter the contact name, and then touch OK.
Tips for sending faxes Before you send a fax: • Make sure that the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you hear a dial tone. • Load an original document faceup into the ADF or facedown on the scanner glass.
If the call is a fax, then the printer detects the fax signal on the line and takes over the call. If the printer is on a dedicated fax line, then you may set the printer to pick up on any number of rings.
To set up the fax: Connect the printer to the telephone line. For more information, see “Setting up the printer to fax” on page 77. Configure the fax settings using the fax software. To access the fax software:...
Page 95
On so that you can receive both your voice calls and your faxes. Make sure that the answering machine is set to pick up on fewer rings than the rings set in the printer. This lets the other devices pick up the voice calls first. If an incoming call is a fax, the printer can detect fax signals on the line and takes the call.
If the printer is on a dedicated fax line, then you may set the printer to pick up on any number of rings that you want. How do I set the distinctive ring for the printer? Setting the correct ring is important if you subscribe to the Distinctive Ring Pattern Detection (DRPD) feature offered by telephone companies.
Page 97
To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.
Page 98
Touch to save the scheduled fax. The printer sends the fax at the designated time. Do not turn off the printer or unplug it from the telephone line before the scheduled time. How do I send a fax using a phone calling card? From the home screen, navigate to Dialtone: Fax >...
Page 99
Touch Accept. How do I view the fax history of the printer? You can view the fax history of the printer on the touch screen. You can also print reports of sent and/or received faxes. To print fax history reports: From the home screen, navigate to Reports: >...
Can I retrieve failed faxes? The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs out of paper, then you can print the fax later after resolving the error. The printer prompts you if there are faxes to be printed.
Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three wireless security options: no security, WEP, and WPA/WPA2.
Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the type of security your network uses. Printing a network setup page A network setup page lists the configuration settings of the printer, including the IP address and MAC address of the printer. Load plain paper.
Installing the printer on other computers Once the printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network. However, you will need to install the printer driver on every computer that will access it. You do not need to configure the printer again, although you will need to run the setup software on each computer to install the driver.
– The printer is turned off or is powering up. – The printer is not connected to a wireless network and is in Power Saver mode. In Power Saver mode, the power light pulses on and off. – The printer is connected to an Ethernet network. Refer to the Quick Reference Guide to find out if your printer has Ethernet capability.
The printer will be assigned an IP address automatically through DHCP on most wireless networks. Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network. Print a network setup page to see what IP address is currently assigned to the printer.
Changing wireless settings after installation To change wireless settings on the printer, such as the configured network, the security key, or other settings, do the following: For Windows users Click or Start. Click All Programs or Programs, and then select the printer program folder from the list.
Page 107
Follow the instructions for setting up a wireless ad hoc network. As part of the setup: Create a network name or SSID for the network between the computer and your printer. Write down the name of your network. Be sure to use the exact spelling and capitalization.
Page 108
When the available networks are displayed, provide the network name and the security information you created beginning in step 13. The installer will configure the printer for use with your computer. Store a copy of your network name and security information in a safe place for future reference.
Adding a printer to an existing ad hoc wireless network Note: The printer can communicate on only one wireless network at a time. Configuring the printer for an ad hoc wireless network will remove it from any other wireless network, either ad hoc or infrastructure, for which it is configured.
WPS. In order to use WPS to configure the printer, the wireless router must also support WPS. If you want to use WPS to set up your printer, then insert the CD and follow the instructions on the computer screen. Notes: •...
Page 111
Place the printer close to the computer you want to use to configure the printer for wireless access. Note: You will need to connect the printer to the computer with a USB cable. Make sure the printer is close enough to the computer for your USB cable to reach both.
Place the printer close to the computer you want to use to configure the printer for wireless access. Note: You will need to connect the printer to the computer with a USB cable. Make sure the printer is close enough to the computer for your USB cable to reach both.
Page 113
If the printer is currently set up for wireless Plug an Ethernet cable into the printer and to an available port on a switch or wall jack. Wait for a minute for the Ethernet network interface to become active and acquire an IP address from the network.
The printer folder opens. Right-click the name of your printer. Click Sharing or Printer Properties. From the Sharing tab, select Share this printer or Shared as, and then assign a distinctive name. Click OK. Locate the printer from the remote computer: Note: The remote computer is the one that is not attached to the printer.
In the Search field, type sharing the printer on a network, and then press return. To let other Macintosh computers on the network that use Mac OS X version 10.3 or later use any printer connected to your Macintosh computer, double-click Sharing your printer with Mac OS X users.
A nickname for the printer (optional) Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to use the default printer nickname, or assign a name that is easier for you to remember.
The printer supports the following methods in connecting to a wireless network: • Personal Identification Number (PIN)—A PIN on the printer is entered into the wireless settings of the wireless access point. • Push Button Configuration (PBC)—Buttons on both the printer and the wireless access point are pushed within a given period of time.
Wired network example • A desktop computer, a laptop, and a printer are connected by Ethernet cables to a hub, router, or switch. • The network is connected to the Internet through a DSL or cable modem.
Page 119
Wireless network examples Scenario 1: Mixed wired and wireless connections on a network with Internet access • All computers and printers connect to the network through a router with Ethernet and wireless capabilities. • Some computers and printers connect wirelessly to the router; others connect over a wired connection. •...
Why do I need an installation cable? When setting up the printer on your wireless network, the printer will need to temporarily connect to a computer using the installation cable. This temporary connection is used to set up the wireless settings of the printer.
How do I attach the installation cable? The installation cable attaches to a USB port on the computer and to the square connector on the back of the printer. This connection allows you to configure the printer for a networked or locally attached installation.
The strength of the signal received by your computer can also affect the connectivity of the printer with the network during configuration. When you installed the wireless adapter in your computer, the adapter software probably placed an icon in your system tray.
OVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT If the printer is too far away from the access point, it will not be able to communicate with other devices on the network. For most indoor wireless networks, the maximum distance between the access point and the printer is approximately 100 feet (30 meters).
Page 124
If the SSIDs are the same, then the computer and the printer are connected to the same wireless network. If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer.
Store the SSID and the WEP key or WPA passphrase in a safe place for future reference. Can I use my printer on a USB and a network connection at the same time? Yes; the printer supports a simultaneous USB and network connection. The printer can be configured in the following ways: •...
This is called MAC filtering. If MAC filtering is enabled in your access point and you want to add a printer to your network, then the MAC address of the printer must be included in the MAC filter list.
What is an IP address? An IP address is a unique number used by devices (such as a wireless printer, computer, or wireless access point) on an IP network to locate and communicate with each other. Devices on an IP network can communicate with each other only if they have unique and valid IP addresses.
How are IP addresses assigned? An IP address may be assigned automatically by the network using DHCP. Once the printer is set up on a computer, the computer sends all print jobs across the network to the printer using this address.
SmartSolutions is a set of solutions that you can create, customize, and download from the SmartSolutions Web site (http://smartsolutions.lexmark.com) to your printer. It lets you create one-touch custom solutions to streamline repetitive copying, scanning, and printing tasks. SmartSolutions also lets you view RSS feeds, Google Calendar, and online photo albums from the printer control panel.
Note: You need to add your printer to the Solution Center before you can start creating or customizing solutions. Creating and customizing printer solutions Before you begin, make sure: •...
Page 131
Add your printer. Use the Web site to create, customize, and download solutions to your printer. For more information, see the SmartSolutions User's Guide on the Web site. Using SmartSolutions...
Check the ink levels from the Maintenance tab. Aligning the printhead If the characters or lines on your printer image appear jagged or wavy, then you may need to align the printhead. Using the printer control panel Load plain paper.
For Windows users Load plain paper. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Select Printer Home. Choose your printer from the printer drop-down list. From the Maintenance tab, click Align cartridges.
Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of the printer. Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray.
Cleaning the touch screen The touch screen of your printer control panel may need to be cleaned from time to time to remove fingerprints and smudges. Make sure the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Make sure the printer is turned on. • Make sure the printer is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. •...
“Print job does not print or is missing pages” on page 139 • “Printer is printing blank pages” on page 140 • “Printer is busy or does not respond” on page 140 • “Cannot delete documents from the print queue” on page 141 •...
Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software.
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer. Firmly plug the rectangular end of the USB cable into the USB port of the computer.
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE PRINTER IS NOT IN If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press printer.
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer. Firmly plug the rectangular end of the USB cable into the USB port of the computer.
• “Paper or specialty media misfeeds” on page 144 Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Press to turn off the printer. Check the paper tray or lift the scanner unit to check for jammed paper.
Page 143
Touch DONE or press , depending on your printer model. From your computer, resume the print job. Paper jam in the ADF (selected models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting...
Use only new, unwrinkled paper. HECK PAPER LOADING • Load a smaller amount of paper into the printer. • Load paper with the print side facedown. (If you are not sure which side is the printable side, see the instructions that came with the paper.)
From the Paper Options section of the Print Setup tab, select Borderless. For Macintosh users: With a document or photo open, choose File > Print. From the Printer pop-up menu, choose the printer. If necessary, click Advanced. From the print options pop-up menu, choose Paper Handling.
ELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE AKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED LIGN THE PRINTHEAD LEAN OR LEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support.
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: LEAN THE SCANNER GLASS DJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE EVIEW THE TIPS FOR COPYING SE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE...
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer. Firmly plug the rectangular end of the USB cable into the USB port of the computer.
Make sure you have correctly completed the e-mail setup and successfully configured an SMTP server. HECK YOUR NETWORK CONNECTION Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the Internet for the printer to communicate with the SMTP server.
VoIP adapter • If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer. • If the printer is connected to a VoIP adapter or cable modem, then make sure that the printer is plugged into the first phone port.
Page 151
The printer does not automatically redial if you set it to scan the original document after dialing the number. Set the printer to scan before dialing so that you do not have to scan the document again if the fax fails. The scanned document is saved in the printer memory.
AKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT The printer is an analog device. If you are using a PBX system, then make sure that the printer is connected to an analog port on the PBX. You may need a digital line converter that converts digital signals into analog signals.
AKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter, or a cable modem) before you can open the fax software and configure the fax settings.
Page 154
The printer is connected to a digital line. The printer cannot detect a dial tone. See the “Fax troubleshooting Your telephone line or the telephone line of the receiving fax machine is busy. This happens especially if the...
Memory card troubleshooting checklist Before you troubleshoot, use the following checklist to solve most memory card problems: • Make sure that the memory card you are using can be used in the printer. • Make sure the memory card is not damaged.
HECK THE NETWORK CONNECTION If the printer and computer are connected over a network, then make sure that the correct host and device are communicating. Select the printer from the computer or the computer from the printer.
If you are not sure if your security information is correct, run the wireless setup again. • The printer and the computer are within the range of the wireless network. For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access point (wireless router). •...
If you have any doubts, look for an updated version of the printer software on our Web site. For more information, see “Installing the printer software” in the User's Guide. You can access the User's Guide from the link at the bottom of the installation screen.
Third-party (non-Microsoft) firewalls can interfere with wireless printing. If the printer and computer are configured correctly, and the wireless network is working, but the printer will not print wirelessly, then a firewall could be the problem. If there is a firewall (other than the Windows firewall) on the computer, try one or more of the following: •...
Cannot print over wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then you can try uninstalling and reinstalling the software.
Page 161
AKE SURE ODE IS TURNED OFF Check to see if your printer has a Demo Mode. Selected printer features are not available when Demo Mode is turned on. From the printer control panel, navigate to Demo Mode: > Demo Mode.
Page 162
If the SSIDs are the same, then the computer and the printer are connected to the same wireless network. If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer.
Page 163
Store the SSID and the WEP key or WPA passphrase in a safe place for future reference. AKE SURE YOUR IS COMPATIBLE WITH WIRELESS PRINTING THROUGH The printer only supports wireless printing through AirPort base stations for Mac OS X 10.5 or later. Troubleshooting...
Make sure the printer is plugged into a working outlet. • If the printer is plugged into a power strip, make sure it is turned on and working. Wi-Fi indicator light is green but the printer does not print (Windows only)
ELECT THE WIRELESS PORT If you have previously set up your printer as a locally attached printer, then you may need to select the wireless printer to use the printer wirelessly. Click , or click Start and then click Run.
HECK ADDRESS If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC address filter list. This will allow the printer to operate on the network. Wi-Fi indicator light is blinking orange during installation When the Wi-Fi indicator light is blinking orange, it indicates that the printer has been set up for wireless networking but cannot connect to the network for which it has been configured.
Page 167
ADDRESS If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC address filter list. This will allow the printer to operate on the network. For more information, see “How do I find the MAC address?”...
Page 168
If the access point responds, you will see several lines appear that start with “Reply from.” It is possible that the printer did not connect to the wireless network. Turn off and then restart the printer to try to connect again.
Page 169
192.168.1.100 Press Enter. If the printer responds, you will see several lines that display the number of bytes received from the printer. This ensures that your computer is communicating with your printer. If the printer does not respond, then “Request timed out” displays.
Click the Settings tab. Click the Wireless setup utility link. Note: You may be prompted to connect the printer to the computer again using the installation cable as part of the setup process. Follow the instructions on the computer screen.
This can occur if the laptop hard drive has powered down. If you see this message, wait a few seconds and then try to print again. The laptop and printer require a few seconds to power up again and reattach to the wireless network.
Page 172
Temporarily turn off any unnecessary wireless devices on your network and pause any network-intensive activities, like large file transfers or network games. If the network is too busy, it is possible that the printer is not receiving the IP address within the allowed time.
Resolving intermittent wireless communications issues You may notice that your printer works for a short time and then stops working, although apparently nothing has changed on your wireless network. Many different issues can interrupt network communications, and sometimes more than one problem exists at the same time.
Page 174
SSID can cause problems when more than one network is operating in the same area with the same SSID. The printer or computer may attempt to attach to the wrong network, although it will appear to be trying to connect to the correct network.
Page 175
HECK FOR WIRELESS ADAPTER UPDATES If you are having trouble printing from one particular computer, check the Web site of the manufacturer of the network adapter card in that computer. It is possible that there is an updated driver available that could resolve the issue.
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PerfectFinish is a trademark of Lexmark International, Inc.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
This product contains Perchlorate material. Special handling may apply. For more information, go to http://www.dtsc.ca.gov/hazardouswaste/perchlorate/. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Power consumption Product power consumption The following table documents the power consumption characteristics of the product.
After this single use, the license to use the print cartridge terminates, and the used cartridge must be returned only to Lexmark for remanufacturing, refilling or recycling. If I buy another cartridge in the future that is sold subject to the above terms, I accept such terms as to that cartridge. If you do not accept the terms of this single use license/agreement;...
Page 181
Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: replacement of the Software Program or reimbursement of the price paid for the Software Program.
Page 182
Lexmark's limited warranty, or for any other claim whatsoever related to the subject matter of this Agreement, Lexmark's and its suppliers’ liability for all types of damages, regardless of the form of action or basis (including contract, breach, estoppel, negligence, misrepresentation, or tort), shall be limited to the greater of $5,000 or the money paid to Lexmark or its Authorized remarketers for the license hereunder for the Software Program that caused the damages or that is the subject matter of, or is directly related to, the cause of action.
Page 183
License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this License Agreement, the terms of this License Agreement shall control.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Laboratories), another NRTL (Nationally Recognized Testing Laboratory), or a recognized safety certification body in the country/region of use. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges. This equipment uses CA11A telephone jacks. Avis réservé...
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Regulatory notices for wireless products This section contains the following regulatory information pertaining to wireless products that contain transmitters, for example, but not limited to, wireless network cards or proximity card readers. Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies.
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 190
Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 191
Slovensky Lexmark International, Inc. týmto vyhlasuje, že tento produkt spĺňa základné požiadavky a všetky príslušné ustanovenia smernice 1999/5/ES. Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES. Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.
Page 195
34 jams and misfeeds troubleshooting paper jam in the ADF 143 paper jam in the duplex unit 142 paper jam in the printer 142 paper or specialty media 144 junk faxes blocking 100 key index 128 labels...
Page 197
USB 141 incorrect language appears on display 137 page does not print 139 printer does not respond 140 printer printing blank pages 140 printhead error 137 software did not install 138 shared printing 115 sharing printer in Windows 114...
Page 198
Windows 116 wireless 110, 125 Macintosh 112 printer does not print 159 troubleshooting 160, 164 wireless network adding a printer to existing ad hoc network 109 common home configurations 118 creating an ad hoc network using Macintosh 106 creating an ad hoc network using...
Page 199
(Mac) 106 changing wireless settings after installation (Windows) 106 photos do not print from memory card across wireless network 156 printer and computer on different networks 124 printer works intermittently on wireless network 173 Wi-Fi indicator light is blinking orange 166...
Need help?
Do you have a question about the Pro900 Series and is the answer not in the manual?
Questions and answers