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Lexmark E238 User Manual

Lexmark printer user's guide
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E238
User's Guide
June 2005
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
© 2005 Lexmark International, Inc. All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550

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  • Page 1 E238 User’s Guide June 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2005 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550...

  • Page 2: Notices

    Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727.

  • Page 3: Safety Information

    These licenses do not provide you any rights to the Lexmark copyrighted software in this printer. Since the third-party licensed software the Lexmark modifications are based on is supplied explicitly without warranty, use of the Lexmark modified version is similarly provided without warranty.

  • Page 4: Printer Energy Consumption

    This feature will cut the energy used by up to 50 percent. Lexmark is proud to be a participant in this program. As an ENERGY STAR Partner, Lexmark International, Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.

  • Page 5: Statement Of Limited Warranty

    This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.” Limited warranty Lexmark warrants that this product: •...
  • Page 6 CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark.

  • Page 7: Table Of Contents

    Installing printer software through the Add Printer Wizard ... 12 Installing optional printer software ... 13 Macintosh ... 13 Creating a queue in Print Center / Printer Setup Utility (Mac OS X) ... 13 UNIX/Linux ... 14 Chapter 3: Print media tasks and tips ...16 What types of print media can be loaded? ...
  • Page 8 Using an overlay ... 38 Using a watermark ... 39 How to cancel a print job ... 40 From the printer operator panel ... 40 From a Windows computer ... 40 Canceling a job from a Macintosh computer ... 40 Chapter 5: How to install options ...41...
  • Page 9 Checking the toner and photoconductor levels ... 76 Recognizing the operator panel light sequences ... 77 How to change a toner cartridge ... 78 Recycling Lexmark products ... 81 How to change a photoconductor kit ... 82 Chapter 10: Troubleshooting ...85 General problems ...

  • Page 10: Chapter 1: Printer Overview

    Printer overview 150-sheet output bin Paper support Front cover Manual feeder 250-sheet tray Operator panel Rear paper exit Power button Dust cover...
  • Page 11 Press and release Continue • Press and release Cancel • Press and hold Cancel to resume printing. twice quickly to display a secondary error code. to cancel the job currently printing. until all of the lights come on to reset the printer.

  • Page 12: Chapter 2: Installing Software For Local Printing

    Installing software for local printing Before installing printer software A local printer is a printer attached to a computer using a USB or parallel cable. You must install some necessary printer software on the computer before connecting the USB cable.

  • Page 13: Installing Optional Printer Software

    Mac OS 9.x or later is required for USB printing. To print locally to a USB-attached printer, create a desktop printer icon (Mac OS 9), or create a queue in Print Center / Printer Setup Utility (Mac OS X). Note: A PPD for the printer is also available in a downloadable software package on the Lexmark Web site at www.lexmark.com.

  • Page 14: Unix/Linux

    Local printing is supported on many UNIX and Linux platforms, such as Sun Solaris and Red Hat. The Sun Solaris and Linux packages are available on the drivers CD and on the Lexmark Web site at www.lexmark.com. The UNIX/Linux User’s Guide in each package gives detailed instructions for installing and using Lexmark printers in UNIX and Linux environments.

  • Page 16: Chapter 3: Print Media Tasks And Tips

    Print media tasks and tips What types of print media can be loaded? Get the most out of your printer by properly loading the trays. Never mix media types within a tray. Source Sizes Tray 1 A4, A5, JIS B5, letter,...

  • Page 17: Where Can Print Media Be Loaded In The Printer

    An output bin on top of the printer holds up to 150 sheets. The single-sheet rear exit provides a straight-through paper path to help reduce curling and potential jams. This is especially useful for specialty media, such as transparencies, envelopes,...

  • Page 18: Tips On Choosing The Right Print Media

    Selecting the right paper or other media reduces printing problems. For best print quality, try a sample of the paper or other media you are considering before buying large quantities. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for more information about which paper provides optimum results for your printing environment.

  • Page 19: Labels

    – Have any exposed adhesive when the flap is in the sealed position • Use envelopes that can withstand temperatures of 170°C (338°F) without: – sealing – excessive curling – wrinkling – releasing hazardous emissions If you have any doubts about the envelopes you are considering using, check with the envelope supplier. •...

  • Page 20: Card Stock

    Do not place anything on top of paper packages. Storing supplies Choose a cool, clean storage area for your printer supplies. Store supplies right side up in their original packaging until you are ready to use them. Do not expose supplies to: •...

  • Page 21: Tips On Preventing Jams

    Have any exposed adhesive when the flap is in the sealed position • Use only recommended paper. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for more information about which paper provides optimum results for your printing environment.

  • Page 22: How To Load The 250-Sheet Tray

    How to load the 250-sheet tray Follow these instructions to load paper in the 250-sheet tray. Remove the tray. Note: To load legal or folio size paper, you have to extend the length of the paper tray. See Extending the tray for legal or folio size paper on page 24 for instructions.
  • Page 23 Load the paper in the tray with the print side facing down. Note: Load letterhead paper with the design side facing down. The top edge of the sheet with the logo should be placed at the front of the tray. Make sure the paper is below the max fill line on the side guides.

  • Page 24: Extending The Tray For Legal Or Folio Size Paper

    To load legal or folio size paper, you need to extend the paper tray. You should also attach the dust cover on the back of the printer to protect the tray while it is extended. Press down on the latch at the back of the tray.
  • Page 25 Attach the dust cover to the back of the printer by aligning the tabs on the cover to the holes on the...

  • Page 26: How To Load The Manual Feeder

    How to load the manual feeder The manual feeder is located at the front of your printer and can only feed one sheet of print media at a time. You can use the manual feeder to make quick runs of paper types or sizes that are not currently loaded in the paper tray.
  • Page 27 To use the rear exit, open the rear exit door. When the rear exit door is open, all print media comes out the rear exit. When closed, all media is sent to the output bin on top of the printer.

  • Page 28: How To Clear Paper Jams

    How to clear paper jams How to clear paper jams When a paper jam occurs, the printer stops and the operator panel Paper Jam and Continue lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence. See Secondary error codes on page 61 for more information.
  • Page 29 Open the front cover, and remove the print cartridge assembly. Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. Remove any jams in the area behind the print cartridge assembly. Warning: Fuser or area may be hot.
  • Page 30 Warning: Fuser or area may be hot. After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue Note: Jam recovery is set to Auto by default. When jam recovery is set to Auto, the memory that holds the image of a page may be re-used after the page is printed but before it has successfully exited the printer if that memory is needed for another use.

  • Page 31: Chapter 4: Printing Tasks

    How to manually feed a print job The manual feeder is located at the front of the printer and can only feed one sheet of print media at a time. For information on acceptable print media to use in the manual feeder, see What types of print media can be loaded? on page 16.
  • Page 32 If you experience problems with paper feed, turn the paper over. Adjust the paper guides to the print media width. Hold both sides of the print media close to the manual feeder, and push it into the printer until it automatically engages.

  • Page 33: How To Print On Both Sides Of The Paper (Manual Duplex)

    To manually duplex a print job: From the computers software application, select File Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. From the Page Layout tab, select 2-sided printing. Select either Long Edge or Short Edge.
  • Page 34 The printer prints every other page of the document first. Once the first side of your job prints, the Load Paper light comes on, and the Continue Load the paper back into the printer with the already-printed side up and the top of the page toward the front of the tray.

  • Page 35: How To Print Multiple Page Images On One Page (N-Up Printing)

    4-up means four page images are printed on one page, and so on. The printer uses the Multipage Order, Multipage View, and Multipage Border settings to determine the order and orientation of the page images, and whether a border is printed around each page image.

  • Page 36: How To Print A Booklet

    Sheets per Bundle option to specify how many physical pages are put into one bundle. The printer will print the necessary number of bundles, which you can then bind into one booklet. Printing in bundles helps the outside edge of the pages line up more evenly.

  • Page 37: How To Print A Poster

    The Poster setting lets you print a single image across several pages. Once printed, you can combine the pages to create one large image. From the computer software application, select File Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. From the Page Layout tab, click More Page Layout Options. Click Poster.

  • Page 38: How To Print On Letterhead

    Manual feeder—Load the letterhead paper face-up, with the top of the sheet entering first. Note: If you are using the manual feeder, first send the job to print, then load the letterhead when the printer displays the Load Manual Feeder light sequence (see How to manually feed a print job on page 31).

  • Page 39: Using A Watermark

    Using a watermark From the computer software application, select File Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. Click the Other Options tab. Click Watermark. Select which pages receive the watermark.

  • Page 40: How To Cancel A Print Job

    Canceling a job from a Macintosh computer Canceling a print job from a computer running Mac OS 9 When you send a job to print, the printer icon for your selected printer appears on the desktop. Double-click the printer icon on your desktop.

  • Page 41: Chapter 5: How To Install Options

    To install memory, you must access the printer system board. CAUTION: Turn the printer off, and unplug the power cord before continuing. Open the front cover by pressing the button on the left side of the printer and lowering the cover.
  • Page 42 Open the rear exit. Open the side cover by pressing the two detents on the front right side of the machine and swinging the cover back.

  • Page 43: How To Add A Memory Card

    The system board has one connector for an optional memory card. The printer can support up to 64MB of additional memory (for a total of 80MB) for the Lexmark E240 and up to 128MB (for a total of 160MB) for the Lexmark E240n.

  • Page 44: Chapter 6: Using The Operator Panel

    Press and release Continue • Press and release Cancel • Press and hold Cancel to resume printing. twice quickly to display a secondary error code. to cancel the job currently printing. until all of the lights come on to reset the printer.

  • Page 45: Understanding The Operator Panel Lights

    The operator panel lights mean different things, depending on their sequence. Lights that are off, on, and/or blinking indicate printer conditions such as printer status, intervention, or service. The following tables show the most common light sequences. Click the indicated page for more information on what it means.
  • Page 46 Understanding the operator panel lights Common light sequences (continued) = On = Blinking = Slow blink Empty = Off Page: Continue Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error * See Secondary errors on page 47 for more information.

  • Page 47: Secondary Errors

    Secondary errors • When the Error and Continue • When the Paper Jam and Continue Press and release Continue twice quickly to display the secondary error code light sequence. The following table shows what these light sequences mean and where to go for help lights are both on, a secondary error has occurred.
  • Page 48 Paper jam codes Page: Continue Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error * Paper jams at the input sensor can be either after the paper leaves the tray and enters the printer or in the manual feeder.

  • Page 49: Operator Panel Codes

    Press and hold Cancel Note: If you want to change the Power Saver setting, it can only be set from the Local Printer Setup Utility (see Using the Local Printer Setup Utility on page 74). to print the menu settings pages for a list of current...

  • Page 50: Hex Trace Ready

    Ready—Blink What this light sequence means: • The printer is busy receiving and processing data or printing. • The printer is printing a directory, font list, menu settings pages, or Print Quality Test Pages. What you can do: • Busy: –...
  • Page 51 Waiting Light sequence: • Continue—On • Ready—On What this light sequence means: The printer is waiting until a print timeout occurs, or until it receives additional data. What you can do: • Press Continue • Press and release Cancel •...

  • Page 52: Close Door

    Not ready Light sequence: • Continue—On What this light sequence means: The printer is not ready to receive or process data, or the printer ports are offline. What you can do: • Press Continue • Press and release Cancel •...

  • Page 53: Load Media

    • Load Paper—Blink What this light sequence means: The printer prompts you to load a single sheet of media in the manual feed. What you can do: • Load media, with the side to be printed facing up, into the manual feed.

  • Page 54: Toner Low

    Toner low Light sequence: • Toner Low/Replace PC Kit—On What this light sequence means: The printer is ready to receive and process data. In addition, the toner in the toner cartridge is getting low. What you can do: • Press Continue printer settings.
  • Page 55 Photoconductor kit life warning Light sequence: • Continue—On • Toner Low/Replace PC Kit—Blink What this light sequence means: The photoconductor is almost full and will need replacing soon. Note: The Toner Alarm (see page 74) must be turned on for this message to appear.
  • Page 56 • Error—Blink What this light sequence means: The photoconductor kit is full and needs replacing. The printer will not print any more pages until the photoconductor kit is replaced. What you can do: Replace the photoconductor kit. (See How to change a photoconductor kit on page 82 for help.)

  • Page 57: Change Invalid Toner Cartridge

    The toner cartridge you are using was not designed for your printer. What you can do: Install a toner cartridge made for your printer (see What supplies do I need and how do I order them? on page 75). Cartridge region mismatch Light sequence: •...
  • Page 58 New code is being programmed into the engine or firmware code flash. What you can do: Wait for the message to clear. When the printer has finished programming the code, it performs a soft reset. Cancel job / Reset printer Light sequence: •...

  • Page 59: Service Error

    What this light sequence means: The printer has a service error and printing has stopped. What you can do: Turn the printer off and back on. If the lights are still blinking, contact Lexmark Customer Support. Printer error Light sequence: •...
  • Page 60 Paper jam printer error Light sequence: • Continue—On • Paper Jam—On What this light sequence means: The printer has a paper jam. What you can do: • Press Continue Secondary error codes on page 61 for more information. • Press Continue cleared from the paper path.

  • Page 61: Secondary Error Codes

    Secondary error codes • When the Error and Continue • When the Paper Jam and Continue Press and release Continue twice quickly to display the secondary error code light sequence. See Secondary errors on page 47. lights are both on, a secondary error has occurred. lights are both on, a paper jam secondary error has occurred.

  • Page 62: Paper Jam In The Manual Feeder

    What this light sequence means: A paper jam has occurred at the input sensor, which can be either after the paper leaves the tray and enters the printer or in the manual feeder. What you can do: Clear the paper jam. See How to clear paper jams on page 28 for more information.
  • Page 63 • Paper Jam—On What this light sequence means: A paper jam has occurred as the paper is exiting the printer. What you can do: Clear the paper jam. See How to clear paper jams on page 28 for more information.

  • Page 64: Paper Jam In Tray

    – Set Page Protect to On in the Local Printer Setup Utility. – Install additional printer memory (see How to add a memory card on page 43). to clear the message and continue processing the...

  • Page 65: Insufficient Printer Memory

    Toner Low/Replace PC Kit—On • Error—On What this light sequence means: The printer memory does not have the free space necessary to collate the print job. This may happen due to one of these errors: • Memory is full. •...

  • Page 66: Font Error

    • Toner Low/Replace PC Kit—Blink • Error—On What this light sequence means: The printer has received a request for a PPDS font which is not installed. What you can do: • Press and release Cancel • Press and hold Cancel •...

  • Page 67: Memory Full

    What this light sequence means: The paper length is too short to print the formatted data. This occurs when the printer does not know the media size loaded in the tray, or there is a problem feeding the media. What you can do: •...

  • Page 68: Invalid Engine Code

    Invalid engine code Light sequence: • Ready—On • Load Paper—On • Error—On What this light sequence means: The engine code has not been programmed, or the programmed code is not valid. What you can do: Download valid engine code to the internal print server.

  • Page 69: Chapter 7: Understanding The Printer Configuration Menus

    Printing the Printer Settings Configuration sheet To help resolve printing problems or to change printer configuration settings, advanced users can print the Printer Settings Configuration sheet for instructions on advancing through the configuration menus to select and save new settings.

  • Page 70: Configuration Menus Overview

    • Press and hold Continue • Press and hold Cancel • Turn off the printer to exit the menus. , Toner Low/Replace PC Kit and Continue to advance through menus and menu items. to advance to the setting you need.

  • Page 71: Parallel Menu

    Macintosh binary PostScript print jobs. * Factory default Setup menu Use the Setup menu to configure how the printer formats the end of a line depending on the computer system being used. Setting Use this setting to Auto CR after LF Specify whether the printer automatically performs a carriage return after a line feed control command.

  • Page 72: Usb Menu

    USB menu Use the USB menu to change printer settings on jobs sent through a Universal Serial Bus (USB) port. Setting Use this setting to NPA Mode Send print jobs to the printer and query printer status information simultaneously. Mac Binary PS Configure the printer to process Macintosh binary PostScript print jobs.

  • Page 73: Chapter 8: Software Tasks

    On the menu settings page: – Verify that the options you installed are correctly listed under “Installed Features.” If an option is not listed under Installed Features, turn off the printer, unplug the power cord, and reinstall the option. –...

  • Page 74: Using The Local Printer Setup Utility

    Using the Local Printer Setup Utility The Local Printer Setup Utility, located on the drivers CD, lets you change printer settings not available from your printer driver (for example, activating Alarm Control if you want the printer to sound an alarm when it needs attention).

  • Page 75: Chapter 9: Supplies Information

    Within the United States or Canada, you can order Lexmark supplies from any authorized Lexmark supplies dealer. To locate the dealer nearest you, call 1-800-539-6275. In other countries or regions, visit the Lexmark online store at www.lexmark.com, or contact the place where you bought your printer.

  • Page 76: How To Know When You Need New Supplies

    Repeat this procedure multiple times. If the print remains faded, replace the toner cartridge. To ensure print quality and to avoid damage to the printer, the printer stops operating after the photoconductor has reached a maximum of 40,000 pages. (See Replace photoconductor (printer hard stop) on page 77 for the light sequence associated with this stop.) The printer automatically notifies you before the photoconductor reaches this point.

  • Page 77: Recognizing The Operator Panel Light Sequences

    Paper Jam Error * If the operator panel lights display this sequence, the printer will not print any more jobs until the photoconductor kit is replaced. Note: The operator panel may also display other light sequences in conjunction with the “Toner low” and “Replace photoconductor kit”...

  • Page 78: How To Change A Toner Cartridge

    How to change a toner cartridge How to change a toner cartridge Open the front cover by pressing the button on the left side of the printer and lowering the cover.
  • Page 79 Pull the toner cartridge up and out using the handle. Unpack the new toner cartridge. Note: You can use the packing material from the new cartridge to ship the old cartridge back to Lexmark for recycling. See Recycling Lexmark products on page 81 for more information.
  • Page 80 Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the photoconductor and pushing the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed.

  • Page 81: Recycling Lexmark Products

    Recycling Lexmark products To return Lexmark products to Lexmark for recycling: Visit our Web site: www.lexmark.com/recycle Follow the instructions on the computer screen.

  • Page 82: How To Change A Photoconductor Kit

    When replacing a photoconductor kit, do not leave the toner cartridge or the new photoconductor kit exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. Open the front cover by pressing the button on the left side of the printer and lowering the cover.
  • Page 83 Pull the print cartridge assembly out of the printer by pulling on the toner cartridge handle. Note: Do not press the button on the print cartridge assembly. Place the print cartridge assembly on a flat, clean surface. Remove the toner cartridge: Press the button on the base of the print cartridge assembly.
  • Page 84 Install the print cartridge assembly into the printer by aligning the green arrows on the guides of the print cartridge assembly with the green arrows on the tracks in the printer and pushing the print cartridge assembly in as far as it will go.

  • Page 85: Chapter 10: Troubleshooting

    To change Custom 6 back to its default settings for Paper Type, Paper Texture, and Paper Weight, use the Local Printer Setup Utility on the drivers CD that shipped with your printer. If you already installed the printer drivers and utilities, skip to step 7.
  • Page 86 I want to manually duplex The problem is that when the printer tries to manually duplex a print job, it always prints side 2 card stock, but I’m having from Tray 1. However, Tray 1 does not support card stock.

  • Page 87: Print Quality Problems

    ABCDE To replace the fuser, call a service technician. † This setting can be changed using the Local Printer Setup Utility. See Using the Local Printer Setup Utility on page 74 for more information. Cause • The printhead lens is dirty.
  • Page 88 ABCDE To replace the fuser, call a service technician. † This setting can be changed using the Local Printer Setup Utility. See Using the Local Printer Setup Utility on page 74 for more information. Cause • Paper has absorbed moisture due to high humidity.
  • Page 89 Blank pages To replace the fuser, call a service technician. † This setting can be changed using the Local Printer Setup Utility. See Using the Local Printer Setup Utility on page 74 for more information. Cause The toner cartridge is defective.
  • Page 90 To replace the fuser, call a service technician. † This setting can be changed using the Local Printer Setup Utility. See Using the Local Printer Setup Utility on page 74 for more information. Cause • The toner cartridge is defective.

  • Page 91: How To Clean The Printhead Lens

    How to clean the printhead lens You can solve some print quality problems by cleaning the printhead lens. Turn the printer off. Open the front cover by pressing the button on the left side of the printer and lowering the cover.
  • Page 92 Remove the print cartridge assembly out of the printer by pulling on the toner cartridge handle. Note: Do not press the button on the print cartridge assembly. Place the print cartridge assembly on a flat, clean surface. Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of time.
  • Page 93 Install the print cartridge assembly into the printer by aligning the arrows on the guides of the print cartridge assembly with the arrows on the tracks in the printer and pushing the print cartridge assembly in as far as it will go.

  • Page 94: Index

    Parallel MAC Binary PS 71 Mode 2 71 NPA Mode 71 Protocol 71 printing the Printer Settings Configuration sheet 69 Setup Auto CR after LF 71 Auto LF after CR 71 MAC Binary PS 72 NPA Mode 72...
  • Page 95 MAC Binary PS Parallel menu 71 USB menu 72 Macintosh 13 USB printing 13 maintaining the printer cleaning the printhead lens 91 manual duplex light sequence 54 printing 33 manual feeder 26, 53 memory card 43 menu settings page 73...
  • Page 96 Paper jam in Tray 1 64 Paper jams as a printed job exits the tray 63 Paper jams as it exits the tray into the printer 63 PPDS font error 66 Short paper 67 service error lights 59 Setup menu 71...

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