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Lexmark E260d Series User Manual

Lexmark printer user manual
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Lexmark E260, E260d, and
E260dn Series
User's Guide
January 2010
www.lexmark.com
Machine type(s):
4513
Model(s):
200, 220, 230

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Table of Contents
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  Summary of Contents for Lexmark E260d Series

  • Page 1 Lexmark E260, E260d, and E260dn Series User's Guide January 2010 www.lexmark.com Machine type(s): 4513 Model(s): 200, 220, 230...
  • Page 2: Table Of Contents

    Adjusting Power Saver... 27 Recycling...27 Recycling Lexmark products... 28 Recycling Lexmark packaging... 28 Returning Lexmark cartridges for reuse or recycling... 28 Interpreting the printer control panel lights...29 Understanding the printer control panel light sequences...29 Understanding the primary light sequences... 29 Understanding the secondary error light sequences...
  • Page 3 Selecting preprinted forms and letterhead... 51 Storing paper...51 Supported paper sizes, types, and weights...52 Paper sizes supported by the printer ... 52 Paper types and weights supported by the printer ... 53 Printing...55 Printing a document...55 Printing a document... 55 Printing on both sides of the paper...56...
  • Page 4 Canceling a print job...63 Canceling a print job from the printer control panel ... 63 Canceling a print job from the computer ... 63 Setting Jam Recovery...64 Understanding printer menus...65 Installing the Local Printer Settings Utility...65 Using the Local Printer Settings Utility...66 Using the Finishing menu...67...
  • Page 5 58 Too many flash options installed ...107 58 Too many trays attached ...108 59 Incompatible tray <x> ...108 88 Replace toner ...108 Solving basic printer problems...108 Solving printing problems...109 Jobs do not print...109 Multiple-language PDFs do not print...110 Job takes longer than expected to print ...110 Job prints from the wrong tray or on the wrong paper ...110...
  • Page 6 Large jobs do not collate ...111 Solving option problems...112 Option does not operate correctly or quits after it is installed ...112 Drawers...112 Memory card ...113 Solving paper feed problems...113 Paper frequently jams ...113 Paper jam lights remain on after jam is cleared ...113 Page that jammed does not reprint after the jam is cleared ...114 Solving print quality problems...114 Isolating print quality problems...114...
  • Page 7: Safety Information

    Disconnect all cords and cables from the printer before moving it. • Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
  • Page 8 CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture.
  • Page 9: Learning About The Printer

    To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
  • Page 10: Selecting A Location For The Printer

    Warranty information Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, leave enough room for them also. It is important to: •...
  • Page 11: Printer Configurations

    Right side 200 mm (8 in.) Front 300 mm (12 in.) Left side 12.7 mm (0.5 in.) 300 mm (12 in.) Printer configurations Basic model The following illustration shows the printer front with its basic features or parts: Learning about the printer...
  • Page 12 Front door release button Paper stop Standard exit bin Printer control panel System board door Standard 250-sheet tray (Tray 1) Manual feeder door Front door The following illustration shows the printer back with its basic features or parts: Learning about the printer...
  • Page 13 Note: The Ethernet port is a feature on network models only. USB port Parallel port Printer power cord socket Power switch Security slot Configured models The following illustration shows the printer configured with an optional 250- or 550-sheet drawer: Learning about the printer...
  • Page 14: Understanding The Printer Control Panel

    Printer control panel System board door Standard 250-sheet tray (Tray 1) Optional 250- or 550-sheet drawer (Tray 2) Manual feeder door Front door Understanding the printer control panel The printer control panel features six lights and two buttons. Learning about the printer...
  • Page 15 Item Error light Jam light Load paper light Toner light Ready light Continue button Stop button Learning about the printer...
  • Page 16: Additional Printer Setup

    If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 17: Installing A Memory Card

    If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 18 Warning—Potential Damage: Memory cards are easily damaged by static electricity. Touch a grounded metal surface before you touch a memory card. Note: Memory cards designed for other printers may not work with your printer. Push the memory card into the connector until the latches click into place.
  • Page 19: Installing Hardware Options

    Click OK, and then close the printers folder. Installing hardware options Installing a 250- or 550-sheet drawer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to move it safely. Additional printer setup...
  • Page 20 An optional drawer attaches under the printer. A drawer consists of two parts: a tray and a support unit. The printer supports one optional drawer; you can install a 250- or 550-sheet drawer. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
  • Page 21 Align the outer edges of the printer with the outer edges of the drawer, and then slowly lower the printer into place. Turn the printer back on. Open the printers folder: Click , or click Start and then click Run.
  • Page 22: Printing The Printer Settings Configuration Sheet

    Printing the printer settings configuration sheet The printer settings configuration sheet shows the current configuration settings. It also provides instructions on how to navigate through the configuration menus to select and save new settings. To print the printer settings configuration sheet: Turn the printer off.
  • Page 23: Setting Up The Printer Software

    Printer power cord socket Setting up the printer software Installing printer software A printer driver is software that lets the computer communicate with the printer. The printer software is typically installed during the initial printer setup. For Windows users Close all open software programs.
  • Page 24: Updating Available Options In The Printer Driver

    Download the driver and install the printer software. Updating available options in the printer driver Once the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
  • Page 25 From the Finder desktop, choose Go > Applications. Double-click Utilities, and then double-click Print Center or Printer Setup Utility. Select the printer, and then from the Printers menu, choose Show Info. From the pop-up menu, choose Installable Options. Add any installed hardware options, and then click Apply Changes.
  • Page 26: Minimizing Your Printer's Environmental Impact

    Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
  • Page 27: Saving Energy

    Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or the Lexmark Toolbar, to see how the document will look before you print it. •...
  • Page 28: Recycling Lexmark Products

    The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
  • Page 29: Interpreting The Printer Control Panel Lights

    Understanding the printer control panel light sequences Understanding the primary light sequences Printer control panel The printer control panel features six lights and two buttons. The lights can be on, off, blinking, or blinking slowly. Light sequence Service Error - Blinking...
  • Page 30 Replace PC Kit - Blinking - Blinking - On Ready - On (green) Power Saver - On (yellow) Interpreting the printer control panel lights What you can do Replace the photoconductor kit. Send a job to print. Send a job to print.
  • Page 31 Interpreting the printer control panel lights What you can do Use Hex Trace to troubleshoot printing problems. Turn the printer off and then on again to return to the Ready state. Wait or press Wait until the printer returns to the Ready state.
  • Page 32 - On - On Invalid Engine Code or Invalid Network Code - On - On Interpreting the printer control panel lights What you can do Wait for the light sequence to clear. Wait for the light sequence to clear. Press the secondary message.
  • Page 33 Cartridge error - On - On Front door is open - On Interpreting the printer control panel lights What you can do Press and release either to return to the Ready state. Replace the toner cartridge with one suitable for your region.
  • Page 34 No paper in manual feeder - On Remove paper from the standard exit bin - Blinking Interpreting the printer control panel lights What you can do Load paper in Tray 1 or 2, and then press Load paper in the manual feeder.
  • Page 35 The following light sequences show that there is a secondary error code or secondary jam code to read: Light sequence Printer error - On - On Interpreting the printer control panel lights What you can do • Press and release the light sequence and continue processing the print job.
  • Page 36: Understanding The Secondary Error Light Sequences

    - On Understanding the secondary error light sequences When the lights are on simultaneously, press Printer control panel Interpreting the printer control panel lights What you can do Press secondary paper jam code. twice quickly to see the secondary error code.
  • Page 37 - On - On Insufficient memory to support Resource Save feature - On - Blinking - On Interpreting the printer control panel lights What you can do Press either light sequence. Press to print the remaining pages of the job.
  • Page 38 - On - On - On Cartridge region mismatch - On - Blinking - On Interpreting the printer control panel lights What you can do Press to clear the code. The printer discards any print jobs previously sent. • Ensure that the paper you loaded is large enough.
  • Page 39 - On Cartridge part number not supported by device - On - On - On Interpreting the printer control panel lights What you can do Replace the toner cartridge. For more information, see “Replacing the toner cartridge” on page 85.
  • Page 40: Loading Paper And Specialty Media

    If the printer is on a network, access the Embedded Web Server by typing the IP address of the printer in the address bar of a Web browser.
  • Page 41 Proper paper loading prevents jams and facilitates trouble-free printing. Pull the tray completely out. Do not remove trays while a job prints or when the Busy light sequence appears on the printer control panel. Doing so may cause a jam.
  • Page 42 If you are loading a longer size of paper like A4 or legal, squeeze the length guide tabs and slide the length guide backwards to the position for the length of paper you are loading. The tray extends backwards. If you are loading A6-size paper: Squeeze the length guide tabs together as shown, and slide the length guide toward the center of the tray to the A6 size position.
  • Page 43 Maximum fill line Note: When loading letterhead, place the top edge of the sheet toward the front of the tray. Load the letterhead with the design placed facedown. Squeeze the width guide tabs on the right guide, and slide the width guides to lightly touch the side of the stack. Loading paper and specialty media...
  • Page 44: Loading The Optional 250- Or 550-Sheet Tray

    Loading the optional 250- or 550-sheet tray Only one optional drawer, which includes either a 250- or 550-sheet tray, may be attached to the printer at a time. Regardless of the number of sheets in the optional tray, it is referred to as Tray 2.
  • Page 45: Using The Manual Feeder

    Using the manual feeder The manual feeder is located inside the manual feeder door of the printer and can feed only one sheet of paper at a time. You can use the manual feeder to quickly print on paper types or sizes that are not currently loaded in the tray.
  • Page 46: Using The Standard Exit Bin And Paper Stop

    When the light is lit, load the paper faceup into the center of the manual feeder. Notes: • Load letterhead faceup, with the top of the sheet entering first. • Load envelopes with the flap side down and with the stamp area as shown. Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides.
  • Page 47: Linking And Unlinking Trays

    Type settings for all trays must be set from the Paper menu. To initiate tray linking from a network printer, access the Embedded Web Server by typing the IP address of the printer in the address bar of a Web browser. From the Settings tab, click Paper Menu.
  • Page 48: Assigning A Custom Paper Type Name To A Tray

    Only trays with the same custom names assigned will link. Do one of the following: • If the printer is on a network, access the Embedded Web Server by typing the IP address of the printer in the address bar of a Web browser. •...
  • Page 49: Paper And Specialty Media Guide

    Single-sided paper labels designed for laser printers are supported for occasional use. Only one optional drawer may be installed on the printer at a time. The maximum amount of paper that can be loaded depends on whether you have an optional 250- or 550-sheet tray.
  • Page 50: Unacceptable Paper

    Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance.
  • Page 51: Selecting Paper

    Selecting paper Using appropriate paper prevents jams and helps ensure trouble-free printing. To help avoid jams and poor print quality: • Always use new, undamaged paper. • Before loading paper, know the recommended print side of the paper. This information is usually indicated on the paper package.
  • Page 52: Supported Paper Sizes, Types, And Weights

    The following tables provide information on standard and optional paper sources and the types of paper they support. Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide. Paper sizes supported by the printer Paper size Dimensions 210 x 297 mm (8.3 x 11.7 in.)
  • Page 53: Paper Types And Weights Supported By The Printer

    If a paper size you want to use is not listed, configure a Universal paper size. For more information, see “Configuring Universal paper settings” on page 40. Paper types and weights supported by the printer The printer engine and the duplex path support 60–90 g/m 60–163 g/m (16–43 lb) paper weights.
  • Page 54 Paper type 250-sheet standard tray Transparencies Envelopes (smooth) Single-sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels a month. Vinyl, pharmacy, and dual-sided labels are not supported. Use envelopes that lie flat when individually placed on a table facedown.
  • Page 55: Printing

    Printing This chapter covers printing, printer reports, and job cancellation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 93 and “Storing paper” on page 51. Printing a document Printing a document Load paper into a tray or feeder.
  • Page 56: Printing On Both Sides Of The Paper

    To access the Finishing menu, do one of the following: • If the printer is connected to a computer by USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh. One of these utilities installs with the printer software.
  • Page 57: For Macintosh Users

    - On - Blinking Load the paper back into the printer with the already-printed side up and the top of the page toward the front of the tray. For Macintosh users With a document open, choose File  Print.
  • Page 58: Printing Specialty Documents

    Printing specialty documents Tips on using letterhead Page orientation is important when printing on letterhead. Use the following table to determine which direction to load the letterhead: Source or process • Standard 250-sheet tray • Optional 250-sheet tray • Optional 550-sheet tray Duplex (two-sided) printing from trays Manual feeder (simplex printing)
  • Page 59: Tips On Using Transparencies

    • Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark part number 70X7240 for letter-size transparencies and Lexmark part number 12A5010 for A4-size transparencies. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.
  • Page 60: Tips On Using Labels

    Note: Labels can be printed at a higher fusing temperature up to 220°C (428°F) if Label Weight is set to Heavy. Select this setting using the Embedded Web Server, or from the printer control panel Paper menu. –...
  • Page 61: Printing A Booklet (Windows)

    Click OK. Notes: • Booklet options are unavailable if the duplex unit is installed on the printer but not added to the Installed Options list. • The PostScript Passthrough printer driver feature may need to be turned off in order for the booklet layout to work with some programs.
  • Page 62: Printing The Print Quality Test Pages

    - On - On - On Press and release until you see the light sequence for print quality test pages, as indicated on the printer settings configuration page. Press and hold until all the lights cycle. After a few minutes, the print quality test pages print. The pages include: •...
  • Page 63: Canceling A Print Job

    From the keyboard, press Delete. From the Windows taskbar: When you send a job to print, a small printer icon appears in the right corner of the taskbar. Double-click the printer icon. A list of print jobs appears in the printer window.
  • Page 64: Setting Jam Recovery

    To ensure that a page will reprint after a paper jam, set Jam Recovery to Auto or On. If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.
  • Page 65: Understanding Printer Menus

    Installing the Local Printer Settings Utility The Local Printer Settings Utility lets you change and save settings for a printer that is connected to a computer locally through a USB or parallel cable. After installing this utility, you can change settings of such controls as Toner Darkness, Power Saver, Paper Size, and Paper Type.
  • Page 66: Using The Local Printer Settings Utility

    Using the Local Printer Settings Utility The Local Printer Settings Utility lets you change and save printer settings for a printer connected locally through a USB or parallel cable. Save settings from the toolbar by clicking Actions  Apply Settings. You can also save your settings in a command file to distribute to designated printers by clicking Actions ...
  • Page 67: Using The Finishing Menu

    Menu. • If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh. One of these utilities installs with the printer software. Paper menu...
  • Page 68 Lets you specify the type of paper loaded in Tray 1 Notes: • Plain Paper is the factory default setting for Tray 1. • If available, a user-defined name will appear instead of Custom Type <x>. • Use this menu item to configure automatic tray linking. Understanding printer menus...
  • Page 69: Paper Texture Menu

    Lets you specify the type of envelope being manually loaded Note: Envelope is the factory default setting. Description Specifies the relative texture of the paper loaded in a specific tray Note: Normal is the factory default setting. Understanding printer menus...
  • Page 70 Specifies the relative texture of the colored paper loaded in a specific tray Smooth Note: Normal is the factory default setting. Normal Rough • Normal is the factory default setting. • Settings appear only if card stock is supported. Understanding printer menus...
  • Page 71: Paper Weight Menu

    Note: Rough is the factory default setting. Specifies the relative texture of the custom paper loaded in a specific tray Notes: • Normal is the factory default setting. • Settings appear only if the custom type is supported. Description Specifies the paper type Understanding printer menus...
  • Page 72: Paper Loading Menu

    The Custom Name must be limited to 16 characters. • Paper is the factory default setting. • The custom media type must be supported by the selected tray or feeder in order for you to print from that source. Understanding printer menus...
  • Page 73: Universal Setup Menu

    Millimeters is the international factory default setting. Sets the portrait width Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. Inches can be increased in 0.01-inch increments.
  • Page 74: Settings Menu

    The display shows a message when the toner is low Notes: • Off is the factory default setting. The Toner is low message will appear as a warning. • Single means the Toner is low message will appear and the indicator light will blink red. Understanding printer menus...
  • Page 75 Print Recovery Page Protect Description Sets the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state Note: Disabled does not appear unless Energy Conserve is Off. Sets the amount of time in seconds the printer waits to receive an...
  • Page 76: Setup Menu

    • The factory default printer language is PCL Emulation. • Setting a printer language as the default does not prevent a software program from sending print jobs that use another printer language. Sets the logical and physical printable area Notes: •...
  • Page 77: Finishing Menu

    Do Not Print Print Description Specifies how the printer handles temporary downloads, such as fonts and macros stored in RAM, when the printer receives a job that requires more memory than is available Notes: • Off is the factory default setting. Off sets the printer to retain the downloads only until memory is needed.
  • Page 78: Separator Sheets

    Positioning depends on the number of images and whether the images are in portrait or landscape orientation. Specifies the orientation of a multiple-page sheet Note: Auto is the factory default setting. The printer chooses between portrait and landscape. Understanding printer menus...
  • Page 79: Quality Menu

    Menu item Description Print Resolution Specifies the printed output resolution 300 dpi Note: 600 dpi is the factory default setting. The printer driver default is 2400 Image Q. 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost...
  • Page 80: Postscript Menu

    • Resident is the factory default setting. • A formatted optional flash memory card must be installed in the printer and operating properly for this menu item to be available. • The optional flash memory card cannot be Read/Write, Write, or password protected.
  • Page 81 60 is the US factory default setting. 64 is the international factory default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the desired Paper Size and Orientation before setting Lines per Page.
  • Page 82 Tray Renumber Restore Defaults Description Specifies whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command Note: Off is the factory default setting. Configures the printer to work with printer software or programs that use...
  • Page 83: Maintaining The Printer

    Note: The computer must be connected to the same network as the printer. Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in the TCP/IP section.
  • Page 84: Ordering Supplies

    To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.comor contact the place where you purchased the printer.
  • Page 85: Ordering A Photoconductor Kit

    Ordering a photoconductor kit Depending on your printer model, the printer issues a message or a light sequence to let you know the photoconductor kit is near its end of life. At this time, order a photoconductor kit. You can also see the status of the photoconductor kit by printing a network setup page.
  • Page 86 To replace the toner cartridge: Open the front door by pressing the button on the left side of the printer and lowering the door. Press the button on the base of the photoconductor kit, and then pull the toner cartridge out using the handle.
  • Page 87: Replacing The Photoconductor Kit

    Close the front door. Replacing the photoconductor kit The printer notifies you when the photoconductor kit reaches a page maximum. The printer does this by displaying the “Photoconductor life warning” light sequence or the “Replace photoconductor” light sequence. Light sequences...
  • Page 88 To replace the photoconductor kit: Turn the printer off. Pull the photoconductor kit and toner cartridge together as a unit out of the printer by pulling on the toner cartridge handle. Note: The photoconductor kit and toner cartridge form a unit.
  • Page 89 Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs. Insert the toner cartridge into the photoconductor kit by aligning the rollers on the toner cartridge with the tracks. Push the toner cartridge in until it clicks into place. Maintaining the printer...
  • Page 90: Moving The Printer

    Disconnect all cords and cables from the printer before moving it. • Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same time. Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
  • Page 91: Shipping The Printer

    Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit. Maintaining the printer...
  • Page 92: Administrative Support

    Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com. Restoring the factory default settings If your printer is connected to a computer by a USB or parallel cable, use the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.
  • Page 93: Clearing Jams

    Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it prior to printing, or wait for a prompt to load it. • Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.
  • Page 94: Understanding Jam Lights And Access Locations

    Access point Description Push button to open the front door. Inside this door is the unit housing the toner cartridge and photoconductor kit. Standard exit bin Front door Manual feeder door Standard 250-sheet tray (Tray 1) Optional tray (Tray 2) Rear door Understanding jam lights and access locations The jam lights and messages are shown, along with brief instructions on how to access each jam.
  • Page 95 Try one of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit and toner cartridge unit. 201.yy Paper jam - On - On - On Open the front door, and then remove the photoconductor kit and toner cartridge unit. 202.yy Paper jam - On - On...
  • Page 96 231.yy Paper jam - On - Blinking - On Open the front door, and then open the rear door. 233.yy Paper jam - On - Blinking - Blinking - On Try one of the following: • Remove Tray 1, and then depress the lever. •...
  • Page 97 235.yy Paper jam - On - Blinking - Blinking - On Remove the jam from the standard exit bin. 24x.yy Paper jam - On - On - On - On Try one of the following: • Remove Tray 1. • Open the front door, and then remove the photoconductor kit and toner cartridge unit.
  • Page 98: Clearing Jams Behind The Photoconductor Kit And Toner Cartridge

    251.yy Paper jam - On - On - On - On Remove the jam from the manual feeder. Clearing jams behind the photoconductor kit and toner cartridge Push the release button, and then lower the front door. Clearing jams...
  • Page 99 Lift and pull the unit containing the photoconductor kit and the toner cartridge out of the printer. Set the unit aside on a flat, clean surface. Warning—Potential Damage: Do not touch the photoconductor on the underside of the photoconductor kit.
  • Page 100: Clearing Jams From The Standard Exit Bin

    Clearing jams from the standard exit bin A duplex print job was sent to the printer using a paper size not supported for duplex printing. A sheet is jammed in the standard exit bin. To remove the jam, gently pull the sheet straight out of the standard exit bin.
  • Page 101 Remove the jammed paper. If necessary, depress the lever to free the paper and remove the jam. Insert the tray. Press to continue printing. Clearing jams...
  • Page 102: Clearing Jams From Tray 2

    Clearing jams from Tray 2 To see whether paper is jammed in or behind Tray 2: Remove Tray 2. Remove the jammed paper. Clearing jams...
  • Page 103: Clearing Jams In The Manual Feeder

    Insert the tray. Press to continue printing. Clearing jams in the manual feeder Paper jammed in the manual feeder can usually be grasped and pulled straight out. If the jam cannot be removed this way, check for jammed paper behind the photoconductor kit and toner cartridge unit. For more information, see “Clearing jams behind the photoconductor kit and toner cartridge”...
  • Page 104: Clearing Jams Behind The Rear Door

    Clearing jams behind the rear door If the paper is exiting the printer, pull the paper out. If the paper is not exiting the printer: Push the release button, and then lower the front door. Pull open the rear door.
  • Page 105 Remove the jammed paper. Close both the front and rear doors. Press to continue printing. Clearing jams...
  • Page 106: Troubleshooting

    • Load the manual feeder with the correct paper type and size. • Press to continue printing. The printer manually overrides the request, and then prints from an automatically selected tray. • Cancel the current job. to continue printing. Troubleshooting...
  • Page 107: Load Manual Feeder With

    Load the manual feeder with the correct paper type and size. • Press to continue printing. The printer manually overrides the request, and then paper prints from an automatically selected tray. • Cancel the current job. Load manual feeder with <custom string>...
  • Page 108: 58 Too Many Trays Attached

    All options are properly installed. • The printer driver settings are correct. Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem. Troubleshooting...
  • Page 109: Solving Printing Problems

    Make sure the model number of the software matches the model number of your printer. To verify that the printer software is the most current, check the Lexmark Web site at www.lexmark.com. AKE SURE THE PRINTER IS CONNECTED TO THE NETWORK Print a network setup page and check that the status shows Connected.
  • Page 110: Multiple-Language Pdfs Do Not Print

    Paper menu, do one of the following: • If the printer is on a network, access the Embedded Web Server by typing the IP address of the printer in the address bar of a Web browser. From the Settings tab, click Paper Menu •...
  • Page 111: Incorrect Characters Print

    - Slowly blinking Make sure the printer is not in Hex Trace mode. If the “Hex Trace mode” light sequence appears, you must exit Hex Trace mode before you can print your job. To exit Hex Trace mode, turn the printer off and back on.
  • Page 112: Solving Option Problems

    Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. AKE SURE THE OPTION IS SELECTED From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser. Drawers These are possible solutions.
  • Page 113: Memory Card

    Memory card Make sure the memory card is securely connected to the printer system board. Solving paper feed problems Paper frequently jams These are possible solutions. Try one or more of the following: HECK THE PAPER Use recommended paper or specialty media. For more information, see “Paper and specialty media guide” on page 49.
  • Page 114: Page That Jammed Does Not Reprint After The Jam Is Cleared

    If the printer is on a network, access the Embedded Web Server: Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in the TCP/IP section.
  • Page 115: Blank Pages

    If the printer still prints blank pages, it may need to be serviced. For more information, contact Customer Support. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.
  • Page 116: Gray Background

    • If the printer is on a network, access the Embedded Web Server by typing the printer IP address into the address field of your Web browser. From the Settings tab, click Print Settings.
  • Page 117: Incorrect Margins

    Incorrect margins HECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. HECK THE APER IZE SETTING Make sure the Paper Size setting matches the paper loaded in the tray. HECK THE AGE SIZE SETTING Before sending the job to print, specify the correct page size in Print Properties or the software program.
  • Page 118: Print Is Too Light

    HECK THE DARKNESS BRIGHTNESS The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high. • From Print Properties, change these settings. Note: This solution applies to Windows users only. • From the Quality menu, change these settings.
  • Page 119: Skewed Print

    Move the guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER Make sure you are using paper that meets the printer specifications. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following: HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge.
  • Page 120: Toner Specks

    HERE IS TONER IN THE PAPER PATH Contact Customer Support. Transparency print quality is poor HECK THE TRANSPARENCIES Use only transparencies recommended by the printer manufacturer. HECK THE APER YPE SETTING Load transparencies, and make sure the Paper Type setting is set to Transparency.
  • Page 121: Streaked Horizontal Lines

    HE PAPER PATH MAY NOT BE CLEAR Check the paper path around the toner cartridge. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
  • Page 122: Solid Black Or White Streaks Appear On Transparencies Or Paper

    HE PAPER PATH MAY NOT BE CLEAR Check the paper path around the toner cartridge. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
  • Page 123: Contacting Customer Support

    You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com.
  • Page 124: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 125: United States Government Rights

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 126: Modular Component Notice

    The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Static sensitivity notice This symbol identifies static-sensitive parts.
  • Page 127: Energy Star

    ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient temperature...
  • Page 128: Power Consumption

    The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the Sleep Mode.
  • Page 129: Industry Canada Compliance Statement

    The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 130: Notice To Users In The European Union

    Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 131 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 132: Statement Of Limited Warranty

    —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
  • Page 133: Extent Of Limited Warranty

    Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
  • Page 134 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
  • Page 135 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
  • Page 136 Software Program and requested by you. Lexmark agrees not to use this information in a form that personally identifies you except to the extent necessary to provide such services.
  • Page 137 License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this License Agreement, the terms of this License Agreement shall control.
  • Page 138: Index

    Ethernet 22 parallel 22 USB 22 calling Customer Support 123 canceling a job from Macintosh 63 from the printer control panel 63 from Windows 63 card stock tips 60 checking an unresponsive printer 108 cleaning exterior of the printer 83...
  • Page 139 29, 36 primary 29 secondary error 36 linking trays 47 Load <input src> with <custom string> 106 Load <input src> with <custom type name> 106 Load <input src> with <size> 106 Load <input src> with <type>...
  • Page 140 56 print quality test pages 62, 114 publications, finding 9 Quality menu 79 recycled paper using 26 recycling Lexmark packaging 28 Lexmark products 28 toner cartridges 28 WEEE statement 126 Remove paper from standard output bin 107 replacing...
  • Page 141 121 streaked vertical lines 121 toner fog or background shading 119 toner rubs off 119 toner specks 120 troubleshooting, printer options drawers 112 memory card 113 option not working 112 Universal Paper Size 73 setting 40 Universal Setup menu 73...

This manual is also suitable for:

E260dn seriesE260 series