Gigaset S820H User Manual page 42

Customer service & product warranty – Australia and New Zealand
If it is necessary to have the product serviced, the customer service representative will inform
you of the product return process. If it is necessary to have the product serviced under warranty
in both Australia and New Zealand you will need to return the product to your place of purchase.
If this is not possible please call the relevant Technical Support line listed in this document
whereby the customer service representative will inform you of the product return process.
Except as explicitly stated in this document, all other expenses with regard to claiming Product
Warranty shall be borne by you.
Please ensure that:
You provide proof of purchase;
1
Your product is suitably packaged; and
2
You have included all components from the original purchase.
3
In Australia and New Zealand the product will be serviced within ten business days after the
defective product is received by the authorised agent.
Any and all warranty services referred to under this Product Warranty will be provided
¤
In Australia by CommsPlus Distribution, Unit 3a, 100 Station Street, Nunawading, Victoria,
3131 Phone: 1300 780 878, and
¤
in New Zealand by Atlas Gentech (NZ) Limited, 76 Carbine Road, Mt Wellington, Auckland
1741 Phone: 0800 780 878.
Subject to your Statutory Rights:
Any claim under this warranty is limited to the cost of repair or replacement of the product;
1
and
If the goods are found to be in sound working order by the authorised service centre, you
2
may be charged a fee for service and for any other direct costs associated with having the
product delivered for service.
Replacement or repair services are only offered for products purchased in Australia and New
Zealand that bear Gigaset Communications GmbH local registered N Number and Telepermit
markings.
Please have your proof of purchase ready when calling.
IMPORTANT NOTICE:
Under power failure conditions, this telephone may not operate.
Please ensure that a separate telephone, not dependent upon local power, is available for
emergency use.
40
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