Spektrum AR9020 User Manual page 16

EN
to productsupport@horizonhobby.com, or call 877.504.0233 toll free to speak to a
Product Support representative. You may also find information on our website at www.
horizonhobby.com.
Inspection or Services: If this Product needs to be inspected or serviced, please use
the Horizon Online Service Request submission process found on our website or call
Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original boxes may be included, but
are not designed to withstand the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon
is not responsible for merchandise until it arrives and is accepted at our facility. An
Online Service Request is available at http://www.horizonhobby.com under the Support
tab. If you do not have internet access, please contact Horizon Product Support to obtain
a RMA number along with instructions for submitting your product for service. When
calling Horizon, you will be asked to provide your complete name, street address, email
address and phone number where you can be reached during business hours. When
sending product into Horizon, please include your RMA number, a list of the included
items, and a brief summary of the problem. A copy of your original sales receipt must
be included for warranty consideration. Be sure your name, address, and RMA number
are clearly written on the outside of the shipping carton.
Notice: Do not ship LiPo batteries to Horizon. If you have any issue with
a LiPo battery, please contact the appropriate Horizon Product Support
office.
Warranty Requirements: For Warranty consideration, you must include
your original sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be serviced or replaced free of
charge. Service or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service: Should your service not be covered by warranty
service will be completed and payment will be required without notifica-
tion or estimate of the expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for service you are agreeing to payment
of the service without notification. Service estimates are available upon request. You
must include this request with your item submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour of labor. In addition you will be billed
for return freight. Horizon accepts money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards. By submitting any item to Horizon
for service, you are agreeing to Horizon' s Terms and Conditions found on our website
http://www.horizonhobby.com/Service/Request/.
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