Troubleshooting - Napoleon NK22CK-C Assembly, Use & Care Manual

Troubleshooting

Problem
Low heat / Low flame.
Excessive flare-ups/uneven heat.
"Paint" appears to be peeling
inside lid or hood.
Possible Causes Solution
Improper preheating. Allow charcoal to burn until covered with a
light grey ash. (usually 20-25min).
Not enough airflow. Open Vents.
Low charcoal. Add more charcoal to the charcoal tray.
Lid being opened to Allow food to cook with the lid closed.
frequently. Every time the lid is removed, the
temperature drops. This leads to lower
temperatures and longer cooking times.
Improper preheating. Preheat grill with lid closed for 20 - 25 mins
and spread coals around evenly.
Excessive grease and Clean ash/drip pan regularly. Do not line
ash build up in ash/ pan with aluminum foil. Refer to cleaning
drip pan. instructions.
Grease build up on This is not a defect. The finish on the lid is
inside surfaces. porcelain, and will not peel. The peeling is
caused by hardened grease, which dries into
paint-like shards that will flake off. Regular
cleaning will prevent this. See cleaning
instructions.
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