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6.2 Print Quality
Problem
Not Printing
No print on the
label
Continuous
feeding labels
Paper Jam
Poor
Print
Quality
Possible Cause
Check if interface cable is well
connected to the interface
connector.
The serial port cable pin
configuration is not pin to pin
connected.
The serial port setting is not
consistent between host and
printer.
The port specified in the
Windows driver is not correct.
The Ethernet IP, subnet mask,
gateway
is
not
configured
properly.
Label or ribbon loaded not
correctly.
Ribbon run out.
The printer setting may go
wrong.
Gap/black
mark
sensitivity is not set properly
(sensor
sensitivity
enough)
Make sure label size is set
properly.
Labels may be stuck inside the
printer mechanism near the
sensor area.
Top
cover
is
not
properly.
Check if supply is loaded
correctly.
Ribbon
and
media
incompatible.
Check if dust or adhesives are
accumulated
on
the
head.
Check if print density is set
properly.
Check print head test pattern if
head element is damaged.
Recovery Procedure
Re-connect
interface.
Please replace the cable with
pin to pin connected.
Please reset the serial port
setting.
Select the correct printer port
in the driver.
Configure
the
mask and gateway.
Follow the instructions in
loading the media or loading
the ribbon.
Loading the ribbon.
Please do the initialization
and
gap/black
calibration.
sensor
Calibrate the gap/black mark
sensor.
is
not
Set label size exactly as
installed paper in the labeling
software or program.
Remove the stuck label.
closed
Close
the
completely and make sure
the right side and left side
levers are latched properly
Reload the supply.
are
Change the ribbon or label
combination.
Clean the print head.
print
Adjust the print density and
print speed.
Run
printer
check the print head test
pattern if there is dot missing
in the pattern.
cable
to
IP,
subnet
mark
top
cover
self-test
and
20
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