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6 Troubleshooting
The following guide lists the most common problems that may be encountered when
operating this label printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of
your purchased reseller or distributor for assistance.
6.1 LED Status
This chapter lists the common problems that according to the LED status and other
problems you may encounter when operating the printer. Also it provides solutions.
LED Status
Printer
/ Color
Status
OFF
No
response
Solid
ON
Green
Green with
Pause
blinking
Red
with
Error
blinking
Note:
Printer status can be easily shown on the Diagnostic Tool. For more information
about the Diagnostic Tool, please refer to the instruction in the software CD disk.
Possible Cause
Recovery Procedure
No power
* Switch on the power switch.
* Check if the green LED is lit on
power supply. If it is not lit on,
power supply is broken.
* Check both power connections
from the power cord to the power
supply and from the power supply
to the printer power jack if they are
connected securely.
The
printer
is
* No action necessary.
ready to use
The
printer
is
* Press the FEED button to resume
paused
for printing.
The out of label
1. Out of label or ribbon
or ribbon or the
* Load a roll of label and follow the
printer setting is
instructions in loading the media
not correct
then press the FEED button to
resume for printing.
* Load a roll of ribbon and follow the
instructions in loading the ribbon
then press the FEED button to
resume for printing.
2. Printer setting is not correct
* Initialize the printer by instructions
in "Power on Utility" or "Diagnostic
Tool".
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