Troubleshooting - ATEN CS-1742 User Manual

CS-1742 / CS-1744 User Manual

Troubleshooting

Erratic Unit not
behavior. receiving
enough power.
Keyboard and/ Keyboard and/
or Mouse not or mouse need
responding. to be reset.
No connection
to the computer.
KVM switch
needs to be
reset.
USB devices USB ports need
not responding. to be reset.
Device not Windows timing
recognized problem.
message
(Windows)
Sun system CPU port not
does not start. configured
correctly.
30
Use a DC 5V power adapter if you are not already
using one. If you are already using a power adapter,
check that it matches the system specifications (DC
5V), and that it is plugged in and functioning
properly.
Unplug the cable(s) from the console port(s), then
plug it/them back in.
Check the cable from the switch to the computer to
make sure it is properly connected.
Power off all devices on the installation (see the note
at the top of page 9); power off the KVM switch; wait
five seconds; then power up.
Unplug the device's USB cable from the USB port
on the switch's rear panel, then plug it back in.
Use the USB Reset hotkey combination (see
page 19), to reset the USB ports.
1. Unplug the KVM cable from the computer's
USB port.
2. Go into Windows' System Settings and remove
the Unknown Device entry.
3. Plug the KVM cable back in. Windows will now
recognize the device.
The first time that a Sun system runs from a port,
you must configure its port for the Sun keyboard
operating platform before you turn the system on, or
else the Sun system will not start. See page 18 for
details.