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Factory data reset
Resetting with the device turned on
If the device starts normally, and if you are able to sign in to the owner account (the first account
added to the device), follow the steps in this section.
To reset all settings and delete all data on the device:
1.
Touch or click the All Apps icon
– or –
On a touch screen, swipe down from the top-right edge, and then touch or click the Settings icon
.
2.
Under Personal, touch or click Back up & reset.
3.
Under Personal data, select Factory data reset.
CAUTION:
are uninstalled. It may be possible to restore data in your email account. Back up all important
files with an external storage device or to the cloud using one of several commercially available
solutions, before resetting the device.
4.
Touch or click Reset on your device.
5.
If you set a lock screen password for your device, enter your password when prompted.
6.
Touch or click Erase everything to begin the reset.
The device turns off. When the reset is complete, the device starts.
Resetting with the device turned off
If the device does not start normally, or if you do not remember the lock screen password, you can
reset the device without turning it on.
CAUTION:
uninstalled, but it may be possible to restore data in your email account. Back up all important files
with an external storage device or to the cloud using one of several commercially available solutions,
before resetting the device.
NOTE:
The touch screen is disabled when the device is in recovery mode. Use the volume up (+)
and volume down (-) buttons to navigate up or down in the recovery menu.
1.
To provide enough power to complete the factory reset process, charge the device for at least
half an hour, and then disconnect the AC adapter from the device.
2.
If a micro SD card is installed in the device, remove the memory card before resetting the
device.
3.
With the device turned off, press and hold the volume up (+) button and the power button at the
same time.
4.
When the system recovery menu appears, use the volume down (-) button to highlight Wipe
data/factory reset.
5.
Press the power button to select.
The screen displays Confirm wipe of all user data? THIS CAN NOT BE UNDONE
All data saved on your device is deleted when you perform a factory reset. All apps
All data saved on your device is deleted when you perform a factory reset. All apps are
, and then touch or click the Settings icon
.
Factory data reset
35
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