Table of Contents
Advertisement
• Refer to the printed documentation that comes with the program or the help system of the program.
• Update the program. See "Keeping the computer current" on page 28.
• Uninstall the program and then reinstall it. To download a program that is preinstalled on the
computer, go to http://www.lenovo.com/support and follow the instructions on the screen.
A device does not work normally due to device driver problems
Solution: Update the device driver. See "Keeping the computer current" on page 28.
Diagnostics
Note: If you are using a Windows operating system other than Windows 7 or Windows 10, go to
http://www.lenovo.com/diags for the diagnostics information for the computer.
The diagnostic program is used to test hardware components of the computer. The diagnostic program also
can report operating-system-controlled settings that interfere with the correct operation of the computer.
Lenovo Solution Center
The Lenovo Solution Center program is the diagnostic program preinstalled on the computer. The program
enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system
information collection, security status, and support information, along with hints and tips for maximum
system performance.
To open the Lenovo Solution Center program, see "Accessing a program on the computer" on page 9. For
more information about using the program, refer to the help system of the program.
If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save
and print the log files created by the program. You might need the log files when you speak to a Lenovo
technical support representative.
Recovery information
This section provides instructions about how to recover your operating system.
Note: If a device does not work normally after recovering the operating system, update the device driver.
See "Keeping the computer current" on page 28.
Recovery information for Windows 7
To recover your Windows 7 operating system, use the following solutions:
• Use Windows recovery solutions.
– Use System Restore to restore system files and settings to an earlier point.
1. Click the Start button to open the Start menu.
2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click
Recovery ➙ Open System Restore.
3. Follow the instructions on the screen.
– Use the Windows recovery environment by doing one of the following:
– After several consecutive failed boot attempts, the Windows recovery environment might start
automatically. Follow the instructions on the screen to choose the appropriate recovery solution.
50
Lenovo S500z User Guide
Advertisement
Table of Contents
