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Some application programs do not work as expected
Solutions:
1. Check whether the problem is caused by an application program.
a. Ensure that the software is compatible with the computer. Refer to the information supplied with
the software for more information.
b. Verify that other software works correctly on the computer.
c. Verify that the software you are using works on another computer.
2. If the problem is caused by an application program:
• Refer to the printed documentation that comes with the program or the help system of the program.
• Update the program. See "Keeping the computer current" on page 50.
• Uninstall the program and then reinstall it. To download a program that is preinstalled on the
computer, go to http://www.lenovo.com/support and follow the instructions on the screen.
A device does not work normally due to device driver problems
Solution: Update the device driver. See "Keeping the computer current" on page 50.
Diagnostics
Note: If you are using a Windows operating system other than Windows 7 or Windows 10, go to
http://www.lenovo.com/diags for the diagnostics information for the computer.
The diagnostic program is used to test hardware components of the computer. The diagnostic program also
can report operating-system-controlled settings that interfere with the correct operation of the computer.
Lenovo Solution Center
The Lenovo Solution Center program is the diagnostic program preinstalled on the computer. The program
enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system
information collection, security status, and support information, along with hints and tips for maximum
system performance.
To open the Lenovo Solution Center program, see "Accessing a program on the computer" on page 38. For
more information about using the program, refer to the help system of the program.
If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save
and print the log files created by the program. You might need the log files when you speak to a Lenovo
technical support representative.
UEFI diagnostic program
The UEFI diagnostic program enables you to test hardware devices (such as memory modules or storage
drives) and provides the following tools:
• System information
• Recover bad sectors tool
• Generate configuration file
• Execute from configuration file
To use the UEFI diagnostic program, do the following:
1. Turn on or restart your computer.
.
Chapter 7
Troubleshooting, diagnostics, and recovery
71
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