Appendix B Troubleshooting Faq; Installation Issues - infinias S-IMS-A Intelli-M Installation And User Manual

APPENDIX B
Troubleshooting FAQ
B.1 Installation issues
Q I ran the installer, but almost immediately after the install started, it ended with an error
saying the installation had been interrupted.
A
A recent Windows Update is apparently causing some InstallShield-based installs to generate a .NET Framework error
during the installation startup procedure. To fix this problem, reinstall .NET Framework 3.5 and, if already installed, .NET
Framework 4.0. If .NET Framework 4.0 is not installed, it is not needed. To re-install .NET Framework, open the Control Panel,
and double-click the Programs and Features icon. Select the .NET Framework 3.5 entry, then press the Repair button above
the list. If a Repair button isn't shown, click the Uninstall/Change button, and you'll be given the option to repair the
installation. Follow the instructions to repair the installation, then reboot your computer. You must reboot the computer
to fully resolve the problem, even though the system will not prompt you to reboot. After a reboot, the installation should
complete successfully.
If .NET Framework 4.0 is installed, it might not appear in the Applications list where you see .NET Framework 3.5; it may be
present in the Windows Features list, which can be seen by clicking on the Turn Windows Features On or Off link, found in
the left pane of the Programs and Features window. If you find .NET Framework 4.0 in that list, you'll have to uncheck the
.NET Framework 4.0 checkbox, let it uninstall, then check the box to re-install .NET Framework 4.0. Reboot the computer to
complete the repair.
Q The Intelli-M Access Prerequisites Manager displayed a window saying that one of the
prerequisites could not be installed. What should I do?
A
The Intelli-M Access Prerequisite Manager attempts to automatically install the Internet Information Server (IIS) and
Microsoft Message Queuing (MSMQ). However, several obstacles can prevent this automated task from succeeding:
APPENDIX B: TROUBLESHOOTING FAQ
Intelli-M Access V4.0 User Manual 111