Troubleshooting - Health O Meter Professional Digital Scale Wireless USB Station User Instructions

Troubleshooting

LED Indicators
Indicators
Power
Link
Status
USB
Firewall
If a software or hardware firewall has been installed on your PC or Network, it may block the
communication between the PC and the Wireless USB Station. To solve this issue, either disable
the firewall or configure the firewall to allow the TCP port 20005 and UDP port 7412 to pass
through the software or hardware network firewall.
No Communication with Allscripts™ Connectivity App
Install the Allscripts™ Connectivity App prior to attempting USB communication with the
®
Health o meter Professional scale. Failure to install the Allscripts™ Connectivity App, will
result in no USB communication with the scale. To solve this issue, install the Allscripts™
Connectivity App to have the proper communication drivers installed on the PC.
No Communication with Midmark™ IQmanager™ Software
Install the Midmark™ IQmanager™ Software prior to attempting USB communication with the
®
Health o meter Professional scale. Failure to install the Midmark™ IQmanager™ Software,
will result in no USB communication with the scale. To solve this issue, install the Midmark™
IQmanager™ Software to have the proper communication drivers installed on the PC.
No Communication with Health o meter
Install the Health o meter
with the Health o meter
Scales SDK, will result in no USB communication with the scale. To solve this issue, install the
®
Health o meter Professional Scales SDK to have the proper communication drivers installed on
the PC.
Behavior
On
Off
On
Off
Blinking
Off
On
Blinking
Off
®
Professional Scales SDK
®
Professional Scales SDK prior to attempting USB communication
®
Professional scale. Failure to install the Health o meter
Description
Power On
Power Off/ System Error
Network Connected
No Physical Connection to Network
Activity on Network
No Activity on Network
USB Device Connected
Connected USB device Error
No Physical Connection to USB Device
25
®
Professional