Samsung ProXpress M458x Series User Manual page 226

Solving other problems
Condition
No dial tone.
The numbers stored in memory
do not dial correctly.
The original does not feed into
the machine.
Faxes are not received
automatically.
The machine does not send.
The incoming fax has blank
spaces or is of poor-quality.
• Check that the phone line is properly connected (see "Rear view" on page 22).
• Check that the phone socket on the wall is working by plugging in another phone.
• Find the optimal line for communication (see "General fax settings" on page 139).
Make sure that the numbers are stored in memory correctly. To check that, print an address book list.
• Make sure that the paper is not wrinkled and you are inserting it in correctly. Check that the original is the right size, not too thick
or thin.
• Make sure that the document feeder is firmly closed.
• The document feeder rubber pad may need to be replaced. Contact a service representative.
• The receiving mode should be set to fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error message. If it does, clear the problem.
• Find the optimal line for communication. To check that, see Smart Fax Diagnostics menu (see "General fax settings" on page 139).
• Make sure that the original is loaded in the document feeder or on the scanner glass.
• Check the fax machine you are sending to, to see if it can receive your fax.
• Find the optimal line for communication. To check that, see Smart Fax Diagnostics menu (see "General fax settings" on page 139).
• The fax machine sending you the fax may be faulty.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• A toner cartridge has almost reached its estimated cartridge life. Replace the toner cartridge (see "Replacing the toner cartridge"
on page 187).
• Find the optimal line for communication. To check that, see Smart Fax Diagnostics menu (see "General fax settings" on page 139).
Suggested solutions
226
9. Troubleshooting