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Maintenance
The fax does not detect the presence of your inserted document. The message
not appear on the screen.
At the start and during scanning,
Remove the document or press
Check the thickness of the document (50 sheets of paper of 80 g/m
Iron out the sheets if needed.
Help the sheets along.
The fax machine does not receive any faxes
Check that the telephone line cable is correctly plugged in and that there is a tone signal on the
telephone line by means of the
You receive a blank page
Make a photocopy of a document ; if it is correct then your fax is functioning normally. Call back
the subscriber and have him resend the document. It was probably sent with the sheet inserted
backwards.
You cannot send a fax
Check that the telephone line cable is correctly plugged in.
Check the tone by pressing the
Check the prefix is correctly programmed and used.
You do not succeed to save a scan on a memory support, the "USB MEDIA MEMORY
FULL" message is displayed.
Check that there is still enough free memory space in the device.
Check that the device is not write-protected.
You do not succeed to delete a file or a memory support, the "MEDIA ERROR WRITTING
PROBLEM" message is displayed.
Check on a computer that it is not write-protected or protected against erasure.
General Guidelines
The table below provides basic solutions for problems you may encounter with the printer. We
suggest you consult this table to troubleshoot the problems before calling for service..
Symptom
Print quality is not
good.
Paper is jammed.
REMOVE DOCUMENT
.
key
key.
key.
T
ROUBLESHOOTING
Check Items
See Print Quality Problems on p. 6-23.
See Clearing Paper Jams on p. 6-33.
6-21
READY
appears on the screen.
2
).
Corrective Action
does
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