VeriFone Vx680 Quick Manual page 6

4. Refund Process
A 'Refund' is when the value of a transaction is credited back to a card for a sale that may have
been processed earlier in the day or on a previous date, for example, when goods are returned.
Step
1
Sale
Refund
Batch
Void
Step
2
Enter amount
10.76
Step
3
TOTAL
10.76
Present,
Swipe,key or
insert card
Step
4
Is the
signature
valid?
For information about Refund Receipts, please see Part 5 of this guide.
For further information regarding Refunds, see Section 1.8 (page 27) of your main Vx680
User Guide.
TMS, Vx680 Card Sales & Refunds Quick Guide, 0414, v1
Select the 'Refund' option by touching the corresponding blue
touchscreen button.
You may You may need to scroll down through the menu by touching the
touchscreen button key to fi nd this option.
touchscreen button
enter the refund value (e.g. for 10.76 key 1076) and press the
green enTeR key on the bottom row of keypad buttons.
As soon as the refund has been processed the terminal will print the
Merchant Copy of the receipt which the customer must sign.
Insert the credit or debit card into the terminal with the chip first,
facing upwards OR swipe the card or key the card number.
Note: Refunds cannot be processed as a Contactless type
transaction.
The terminal will ask you to verify that the signature is valid and
matches that on the card. If it does, press the green enTeR key
on the bottom row of keypad buttons for YeS, or the red CAnCeL
key for nO.