Canon imageFORMULA DR-F120 User Manual page 71

Q4 Documents are not scanned according to the settings
configured in the scanner driver.
A4 When you scan using [Select document] panel registered
with CaptureOnTouch, the CaptureOnTouch settings have
priority over the scanner driver settings. Edit settings in the
[Select document] panel, or create a new [Select document]
panel using the desired scanning conditions.
Q5 If white lines or streaks appear in scanned images.
A5 Clean both sides of the scanner glass, and the rollers. If a
sticky substance such as glue or correction fluid is found,
carefully wipe with just enough pressure to clean the area
where the lines appear. If the problem cannot be solved by
cleaning, the internal glass may be scratched. Contact your
local authorized Canon dealer.
Q6 Pages are missing.
A6 Then the scanner driver's [Scanning Side] setting is [Skip
blank page], documents with very little black may be
unintentionally skipped. Decrease the [Set the likelihood of
skipping blank page] value ("Practical Examples" on p.53),
or select another scan mode setting such as [Simplex] or
[Duplex]. If pages are skipped due to the document double
feeding, see Documents jam (or double-feed)..
Q7 Documents jam (or double-feed).
A7 1 If the roller has been installed correctly, clean it if neces-
sary.
2 Proper scanning may not be possible when document
pages stick together due to static electricity. Fan the doc-
uments before you load them.
Q8 Multiple pages of scanned images cannot be saved to a
single file.
A8 Some file formats cannot save multiple scanned image
pages as a single file.
- BMP and JPEG: Scanned images are always saved one
page per file.
- PPTX: Multi-page images are always saved to a single file.
- TIFF and PDF: Multiple pages can be saved to a single file
based on the application software setting.
For the setting method, see About file formats.
Q9 All of the placed documents have been scanned, but the
scanned image does not appear on the application.
A9 When [Panel-Feeding] or [Automatic Feeding] is selected as
the feeding method on the scanner driver's setting screen, a
scanning operation will not continue after all of the
documents are fed, as the scanner awaits additional
documents to be fed. You can finish the operation and send
the scanned images to the application by pressing the stop
button on the scanner.
Q10 Memory becomes insufficient and scanning stops.
A10 If you configure scanning conditions that use a large amount
of the computer's memory, scanning may stop because of
insufficient memory. Although this depends on the
computer's memory size, the possibility of insufficient
memory increases if any of the following scanning conditions
overlap.
- [Color Mode] is set to [24-bit Color]
- A large page size (e.g. Legal) is specified as the [Page
Size]. Alternatively, the page size is set to [Scanner's Maxi-
mum].
- A high resolution (600dpi etc.) is specified for [Dots per
inch].
If an error message appears due to insufficient memory
while scanning is in progress, exit the application, change
the scanning conditions (e.g. reduce the resolution or page
size) and then try scanning again. In addition, the amount
of memory used can be contained by turning off [Moire
Reduction] and [Please change prevent bleed through and
remove] if they are set to on.
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