Dialog 4187 Plus BusinessPhone Communication Platform User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: • Width: 15,4 cm (Important!) •...
Welcome Welcome Welcome to the User Guide for the Dialog 4187 Plus in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of BusinessPhone 50, BusinessPhone 128i, and BusinessPhone 250. The features described in this User Guide are related to version 8.0 or higher of the BusinessPhone Communication Platform.
No parts of this publication may be subject to alteration, modification or commercial use. Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication.
Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, and kitchen sink, in a wet basement or near a swimming pool. BusinessPhone – Ericsson Dialog 4187 Plus...
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The handset may attract and retain small metal objects in the earcap region. Disposing of the product • Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products. BusinessPhone – Ericsson Dialog 4187 Plus...
Description Description (bottom side) BusinessPhone – Ericsson Dialog 4187 Plus...
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See section “During Calls” on page 27. b. Mute ringing tone in idle mode temporarily. See section “Mute” on page 28. Loudspeaker key For handsfree mode. See section “During Calls” on page 27. BusinessPhone – Ericsson Dialog 4187 Plus...
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“Settings” on page 69. Data port To connect a modem, PC or other telephone equipment. Handset with hearing aid function Please note: The handset may attract and retain small metal objects in the earcap region. BusinessPhone – Ericsson Dialog 4187 Plus...
If the caller’s number is stored in the integrated Phonebook, the number will be replaced by the dedicated name. SMITH 4711 00:01:23 222811005446 Your display also assists you during programming by showing the activated menu, for example: HEADSET PRESET BusinessPhone – Ericsson Dialog 4187 Plus...
- repeated after 4 s External ringing signal - repeated after 4 s Automatic Callback signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries. BusinessPhone – Ericsson Dialog 4187 Plus...
Do not use the phone to report a gas leak in the vicinity of the leak. • Use only the power adapter supplied with the telephone. • The handset may attract and retain small metal objects in the earcap region. BusinessPhone – Ericsson Dialog 4187 Plus...
Press to terminate a handsfree call. Headset Í If a headset is connected to your phone: Press without lifting the handset. Ï Í You are connected to the caller via the headset. Press to terminate a headset call. BusinessPhone – Ericsson Dialog 4187 Plus...
RINGER OFF 12-05 11:55 If you receive an incoming call when the ringer is off, the display will toggle between RINGER OFF and INCOMING CALL. Press any key to turn the ringing tone back on. BusinessPhone – Ericsson Dialog 4187 Plus...
The display shows the dialled number in the lower row: SMITH 4711 00:00:00 00043181100 Replace the handset to end the call. Note: For faster calling, see sections “Common Abbreviated Numbers” on page 24 and “Dial-by-Name” on page 26. BusinessPhone – Ericsson Dialog 4187 Plus...
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Í If a headset is connected to your phone: Press without lifting the handset. Dial the number. You are connected to the caller via the headset. Ï Í Press to terminate a headset call. BusinessPhone – Ericsson Dialog 4187 Plus...
In case of any new missed calls in the list their number is shown on the display. The example below shows two new missed calls 4711 02 New 22-11 08:35 Ð Press the Call List key. The display shows the last dialled/received number. BusinessPhone – Ericsson Dialog 4187 Plus...
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Note: Once a new missed call has been displayed, the telephone automatically marks it as read and the counter in the idle display will be reduced accordingly. BusinessPhone – Ericsson Dialog 4187 Plus...
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When the erasing procedure is completed Note: If the Delete button is pressed and hold for eight seconds the entire list will be deleted. When the erasing procedure is completed the telephone switches back to the idle display. BusinessPhone – Ericsson Dialog 4187 Plus...
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Enter the first character of an entry by pressing a digit. For entering a character, see section “Write Text” on page 86. Make a call When the display shows the desired entry: Lift the handset. BusinessPhone – Ericsson Dialog 4187 Plus...
You have to answer within eight seconds, otherwise the Callback service is cancelled. Lift the handset when you are called back. The requested extension is called automatically. BusinessPhone – Ericsson Dialog 4187 Plus...
The number for Intrusion may differ from country to country, see table “Alternative Programming for Camp-on, Automatic Callback, Call Pick-up, Intrusion” on page 69. Diverted Extension See chapter “Bypass Call Forwarding” on page 40. BusinessPhone – Ericsson Dialog 4187 Plus...
Note: To program individual abbreviated numbers, your u ** extension has to be authorized by the system administrator. Lift the handset and press. Dial the Abbreviated Number. A number between 0 and 9. BusinessPhone – Ericsson Dialog 4187 Plus...
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Lift the handset. Press. Enter an Abbreviated Number between 0 and 9 and press. Verification tone. Cancel all Individual Abbreviated Numbers #51# Lift the handset. Press. Verification tone. Replace the handset to finish the procedure. BusinessPhone – Ericsson Dialog 4187 Plus...
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Keys” on page 75. î Lift the handset. Press to make a call (pre-programmed). Head Office Note: Pressing once will activate the number on the upper layer, pressing twice will activate the number on the lower layer. BusinessPhone – Ericsson Dialog 4187 Plus...
When the key lamp is lit, the other party’s voice is heard on the loudspeaker. Note: You can adjust the volume, see section “Settings” on Ä Â d page 69. Press and replace the handset to end the call. Ä Â From Group Listening to handset Press. BusinessPhone – Ericsson Dialog 4187 Plus...
Press to switch the microphone on or off. All microphones – handset, headset and the handsfree microphone – are deactivated. When the lamp is lit, the caller will not be able to hear the conversation in your room. BusinessPhone – Ericsson Dialog 4187 Plus...
Refer back ¸ 2 You can switch between connected parties: Switch between calls. ¸ 1 Press to terminate. The ongoing call is terminated. The other call is connected. BusinessPhone – Ericsson Dialog 4187 Plus...
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(if Camp-on is allowed). Callback You are called back if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again. BusinessPhone – Ericsson Dialog 4187 Plus...
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In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system. Replace the handset to leave the conference. BusinessPhone – Ericsson Dialog 4187 Plus...
Lift the handset to receive the new call. After finishing the new call: Replace the handset. Your first call will be signalled on your phone. Lift the handset to receive the first call again. BusinessPhone – Ericsson Dialog 4187 Plus...
Replace the handset to finish the procedure. Voice message To send a Voice message. Press and speak. Press to play-back and listen to your recording. Press and speak to re-record. Press to send. Replace the handset to finish the procedure. BusinessPhone – Ericsson Dialog 4187 Plus...
If you want to see the duration of your last call (idle phone): Press to view the call duration. The call duration is shown in the upper right row, for example: SMITH 4711 00:01:53 222811005446 BusinessPhone – Ericsson Dialog 4187 Plus...
Diversion when your extension is busy If your extension is busy and you receive an incoming call (internal or external), your system administrator can program your extension to automatically divert the call to a pre-programmed diversion address. BusinessPhone – Ericsson Dialog 4187 Plus...
Replace the handset to finish the procedure. u #21# Cancel diversion Lift the handset and dial to cancel diversion. Verification tone. Replace the handset to finish the procedure. New incoming calls will be signalled on your phone again. BusinessPhone – Ericsson Dialog 4187 Plus...
Note: An Individual Internal Diversion cannot be activated if an Individual External Diversion is already activated. Replace the handset to finish the procedure. Cancel Internal Diversion #21# Lift the handset. Dial. Verification tone. Replace the handset to finish the procedure. BusinessPhone – Ericsson Dialog 4187 Plus...
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Features” on page 57. Cancel External Diversion #22# Lift the handset. Dial. Note: The programmed diversion address is not removed from memory, the diversion is just inactive. Replace the handset to finish the procedure. BusinessPhone – Ericsson Dialog 4187 Plus...
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(your defined diversion address). *21* Lift the handset. Dial. Dial your own extension number and press. Dial the new diversion address and press. Verification tone. Replace the handset to finish the procedure. BusinessPhone – Ericsson Dialog 4187 Plus...
*60* Lift the handset. Dial. Enter extension number. Press. You will be connected to the specified extension, regardless of which type of Call Forwarding the called extension has activated. BusinessPhone – Ericsson Dialog 4187 Plus...
You can inform your callers with: • Pre-defined texts Enter the reason for your absence and the date and time of your return. • Voice information Record a voice message and mention the reason of your absence. BusinessPhone – Ericsson Dialog 4187 Plus...
Internal callers receive the information on the display (or as spoken information to callers without a display phone). External callers will be routed to the operator who also has access to your absence info. Replace the handset to finish the procedure. BusinessPhone – Ericsson Dialog 4187 Plus...
Internal callers will hear the information via the handset or the loudspeaker. External callers will be routed to the operator who also has access to your absence info. Note: You can dial your own extension number if you want to check your information. BusinessPhone – Ericsson Dialog 4187 Plus...
Dial to activate saved information. Information is active. Replace the handset to finish the procedure. u #23# Erase information Lift the handset and dial to erase information. Replace the handset to finish the procedure. BusinessPhone – Ericsson Dialog 4187 Plus...
Lift the handset and dial. Dial the number of the mailbox system. Ask the system administrator for the defined mailbox system number. Press to activate the diversion. Verification tone. Replace the handset to finish the procedure. BusinessPhone – Ericsson Dialog 4187 Plus...
Diversion when your extension is busy. For more information, see sections “Diversion when there is no answer” on page 35 and “Diversion when your extension is busy” on page 35. BusinessPhone – Ericsson Dialog 4187 Plus...
Access the mailbox from an external position (e.g. mobile phone) Dial the public number of your company. Dial the directory number of the mailbox system. Listen and follow the voice announcements in the main menu. BusinessPhone – Ericsson Dialog 4187 Plus...
• play next message • erase message Note: Voice messages will be heard. “Call me” messages will call the sender (these messages cannot be stored). Replace the handset to finish the procedure. BusinessPhone – Ericsson Dialog 4187 Plus...
When you activate the diversion, the recorded greeting is played to the next caller. Replace the handset to finish the procedure. Note: When you have activated a diversion with a Personal Greeting, callers will receive this greeting instead of your activated absence information. BusinessPhone – Ericsson Dialog 4187 Plus...
You get a short voice announcement informing you that someone has left a message for you. You acknowledge the notification by pressing any key. You have to call back the mailbox system to retrieve the message. BusinessPhone – Ericsson Dialog 4187 Plus...
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2013 will be 2015. Note: The notification number and time must be programmed before you activate the notification. Replace the handset to finish the procedure. BusinessPhone – Ericsson Dialog 4187 Plus...
Lift the handset. #*72* Dial to select a new password. Dial your present password. The default password is 0000. Press. Dial your new password. Press. Verification tone. Replace the handset to finish the procedure. BusinessPhone – Ericsson Dialog 4187 Plus...
The maximum recording time is four minutes and 15 seconds. Select options below: Press to play-back. Press and speak to re-record. Press to stop the recording and save the message. Replace the handset to finish the procedure. BusinessPhone – Ericsson Dialog 4187 Plus...
If no one answers this call before the programmed time, the call is forwarded to the programmed answering position (e.g. operator). Note: If all members in a hunt group are busy, the Callback or Intrusion function is not available. BusinessPhone – Ericsson Dialog 4187 Plus...
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To log out from one specific hunt group: Lift the handset and dial. Dial the hunt group number. Please ask your system administrator for the configured number. Press. Verification tone. Replace the handset to finish the procedure. BusinessPhone – Ericsson Dialog 4187 Plus...
This will also happen if you dial the Common Bell pick-up code and there are no calls waiting at the Common Bell extension. Note: You can also place the Common Bell pick-up code on a programmable key. BusinessPhone – Ericsson Dialog 4187 Plus...
If an alarm occurs when your phone is ringing, the alarm signal will have priority. If the alarm is not turned off during signalling, it will be repeated 3 times in a five-minute interval. BusinessPhone – Ericsson Dialog 4187 Plus...
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The display changes, now showing the date and time: SMITH 2442 00:01:53 12-05 11:56 ¹ Press to toggle between alarm and date/time. After you pressed for the last time, the called number returns on the display (after a few seconds). BusinessPhone – Ericsson Dialog 4187 Plus...
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When you are done with programming: Press to save and exit. To indicate that an alarm has been set, a small “A” appears in the lower row on the left: SMITH 2442 12-05 13:15 BusinessPhone – Ericsson Dialog 4187 Plus...
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Press. Dial the door-opener’s directory number. Please ask your system administrator for the number. Note: You can also place the door-opener’s directory number on a programmable key. BusinessPhone – Ericsson Dialog 4187 Plus...
“Direct Inward System Access (DISA)” on page 62. Verified or own Account Number Before an outgoing call: Lift the handset. Dial. Enter Account Number and press. Valid digits 0-9. Internal dial tone. Make the external call. BusinessPhone – Ericsson Dialog 4187 Plus...
Use the External Diversion function. Procedure, see section “Call Forwarding” on page 35. Note: If you program a new diversion address, remember to reset it when you return to your office. BusinessPhone – Ericsson Dialog 4187 Plus...
Replace the handset to finish the procedure. For incoming calls: • The secondary telephone cannot be called and the primary telephone works as a normal stand-alone telephone. For outgoing calls: • Both telephones are treated as 2 separate extensions. BusinessPhone – Ericsson Dialog 4187 Plus...
Note: A switch to a non-IP call can only be performed if the original call is an IP call, otherwise you will receive a blocking tone. BusinessPhone – Ericsson Dialog 4187 Plus...
Make an internal or external call to reach the desired device. When your call is answered you can continue to dial digits which will be sent as DTMF digits (tone signals) to the called device in order to activate the desired functions. BusinessPhone – Ericsson Dialog 4187 Plus...
Replace the handset to finish the procedure. Unblock extension #72* Lift the handset. Dial. Dial your password. Press to re-open. Verification tone. Your extension is open for use. Replace the handset to finish the procedure. BusinessPhone – Ericsson Dialog 4187 Plus...
This allows you to make a call on another, blocked extension by using your password. *72* Lift the handset. Dial. Dial your password. Press. Dial your extension number. Press. Dial tone. You can make one call from the blocked extension. BusinessPhone – Ericsson Dialog 4187 Plus...
Dial the digit(s) for external line access and the desired public number. Note: Which digit to press for external line access depends on the configuration of the system. You can also place the LCR code on a programmable key. BusinessPhone – Ericsson Dialog 4187 Plus...
Settings Settings The Dialog 4187 Plus is equipped with several options for settings such as a personal volume and ringing signal, etc. Alternative Programming for Camp-on, Automatic Callback, Call Pick-up, Intrusion The associated number for using the Camp-on, Automatic Callback, Call Pick-up or the Intrusion function may vary from country to country.
FOR AUDIO LIFT HANDSET A Note: The default setting is A (AUTO): the ringing starts at low volume, the third and fourth ring signal are at medium volume and the fifth and following signals are at high volume. BusinessPhone – Ericsson Dialog 4187 Plus...
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Enter a digit (0-9). After selecting a ringing character, your phone rings with the selected melody. Press the respective key again to hear the ringing ´ ² character a second time. Press to save and exit. BusinessPhone – Ericsson Dialog 4187 Plus...
The display shows the current setting, for example: CLOCK DISPLAY 12-31 24:00 ¯ · Note: The default setting is 12-31 24:00. Press to navigate to the desired date and time format. ´ ² Press to save and exit. BusinessPhone – Ericsson Dialog 4187 Plus...
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01 (day), 09 (hour), and 05 (minutes). ¯ · In case of a typing error: Press to move the cursor to the left or to the right. ´ ² Press to save and exit. BusinessPhone – Ericsson Dialog 4187 Plus...
This can be your extension number and/or your name or any other relevant information (maximum of 12 digits or characters). For information on how to write text, see section “Write Text” on ´ ² page 86. Press to save and exit. BusinessPhone – Ericsson Dialog 4187 Plus...
20 to 10, the secondary numbers (stored on the lower layer) will not be deleted. However, the access to them (by pressing the key twice) will ´ ² be blocked. Press to save and exit. BusinessPhone – Ericsson Dialog 4187 Plus...
“Install Card” on page 93. If you press an invalid key during programming, the programming mode will be terminated automatically and you will hear a special rejection tone. BusinessPhone – Ericsson Dialog 4187 Plus...
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Press the desired programmable key to display the programmed number. Note: Pressing once will display the number on the upper layer, pressing twice will display the number on the lower ´ ² layer. Press to save and exit. BusinessPhone – Ericsson Dialog 4187 Plus...
This way, you can set the flash time in precise steps of 1 ms. Press to save and exit. Pause Length You can program the length of a wait-for-dial-tone. Note: This setting has no relevance for the BusinessPhone Communication Platform. BusinessPhone – Ericsson Dialog 4187 Plus...
Press to enter the menu. The display shows the current setting, for example: CALL DURATION TIMER ¯ · Note: The default setting is ON. Press to toggle between ON and OFF. ´ ² Press to save and exit. BusinessPhone – Ericsson Dialog 4187 Plus...
Press to enter the menu. The display shows the current setting, for example: HEADSET PRESET ¯ · Note: The default setting is ON. Press to toggle between ON and OFF. ´ ² Press to save and exit. BusinessPhone – Ericsson Dialog 4187 Plus...
Press to save and exit. Hearing Aid Compatibility The telephone has a built-in inductive coupler for the hard-of- hearing. To use the telecoil in a hearing aid while telephoning, switch the hearing aid to its T position. BusinessPhone – Ericsson Dialog 4187 Plus...
Off position, programming of Dial-by-Name keys is not is possible (i.e. the memory content is locked). At the bottom side of your phone: Slide the switch to the required position. BusinessPhone – Ericsson Dialog 4187 Plus...
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“Write Text” on page 86. After the number and name have been entered, the display shows the complete entry: 123456789 ANNA BECKER ´ ² Press to save and exit the programming mode. BusinessPhone – Ericsson Dialog 4187 Plus...
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Press to edit the entry. Edit the number. ´ ² Press. Edit the name. For information on how to write text, see section “Write Text” on ´ ² page 86. Press to save and exit the programming mode. BusinessPhone – Ericsson Dialog 4187 Plus...
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Scroll keys. Press. ¯ · The display shows the first entry (alphabetical order). Press to select the desired entry. ® Press to delete the entry. ´ ² Press to save and exit the programming mode. BusinessPhone – Ericsson Dialog 4187 Plus...
Press as backspace to erase an incorrect entry. ¯ · Press to move the cursor one step to the right or left. Note: You can also write the following characters: - . # * BusinessPhone – Ericsson Dialog 4187 Plus...
Ç È É Ñ Ö Ø Ò ß Ü Ù Example for special characters: To enter Ü press 8 (four times). 1 time result 2 times result 3 times result 4 times result Ü BusinessPhone – Ericsson Dialog 4187 Plus...
Í Answer calls Press the Headset key to answer. Ï Í Press to terminate a Headset call. Í Make calls Press the Headset key. Dial the number. Ï Í Press to terminate the call. BusinessPhone – Ericsson Dialog 4187 Plus...
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From headset to handset Lift the handset. Í From handset to headset Press the Headset key. Replace the handset. Â From headset to handsfree Press. Í From handsfree to headset Press the Headset key. BusinessPhone – Ericsson Dialog 4187 Plus...
Moreover, such calls may occupy two of your system’s external lines. You can restrict connections between the external lines by re-programming your system. Please ask your system administrator or contact our service center for more information. BusinessPhone – Ericsson Dialog 4187 Plus...
“HANDSET”. Note When connecting the telephone to the exchange, it takes approximately 30 seconds before it is fully operational. Change cables To remove a cable, use a screwdriver to unlock the stop. BusinessPhone – Ericsson Dialog 4187 Plus...
Installation Install Stands and Adapt Telephone Position high Position low Press to fasten stand Release to remove stand BusinessPhone – Ericsson Dialog 4187 Plus...
Use the Designation Card Manager to make and print your own designation cards. The Designation Card Manager is included on the Telephone Toolbox CD for BusinessPhone Communication Platform. For more information, please contact your Ericsson Enterprise certified sales partner. Wall Mounting The phone can be wall mounted without using a special console.
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Installation Use a screwdriver to remove the two plastic covers. Drill wall holes according to measure. Mount screws according to measures and attach the phone. BusinessPhone – Ericsson Dialog 4187 Plus...
Do not use rough cloth, solvents or aggressive cleaning fluids. Any damages of the telephone, that are caused by non-observance of these instructions, are not part of the liability given by the manufacturer. BusinessPhone – Ericsson Dialog 4187 Plus...
If that telephone is working properly, the problem is probably in your telephone, contact your system administrator. 5. Check for operational problems. If operational problems are found, the problem is in the telephone network, contact the local telephone service or the local telephone company. BusinessPhone – Ericsson Dialog 4187 Plus...
Forwarding” on page 35. Numbers) can be stored on each extension. See section “Abbreviated Numbers” on Extension page 24. All telephones connected to the PBX have a unique internal number (up to 3 digits). BusinessPhone – Ericsson Dialog 4187 Plus...
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A trunk line is the same as an external line. Can See section “Mailbox System” on page 45. be either digital, analog or IP based. Mute To switch the microphone temporarily off. See section “During Calls” on page 27. BusinessPhone – Ericsson Dialog 4187 Plus...
Diversion when there is no answer 35 Diversion when your extension is busy 35 Diversion when your extension is busy 35 Fixed Diversion 36 Doorphone 60 Follow-me 39 DTMF Tones 65 Individual Diversion 37 During Calls 27 Call list 18 BusinessPhone – Ericsson Dialog 4187 Plus...
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Preset 80 Ringing 81 Networking 64 Headset Ringing 81 Number of Dial-by-Name Keys 75 Hearing Aid Compatibility 81 Other Useful Features 57 Incoming Calls 14 Account Number 61 Answer Calls 14 Alarm 57 Handsfree 14 BusinessPhone – Ericsson Dialog 4187 Plus...
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