Waves MultiRack SoundGrid V9.5 Troubleshooting Manual
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Waves MultiRack SoundGrid V9.5 Troubleshooting Manual

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Waves
MultiRack SoundGrid V9.5
For DiGiCo
Troubleshooting Guide
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Summary of Contents for Waves MultiRack SoundGrid V9.5

  • Page 1 Waves MultiRack SoundGrid V9.5 For DiGiCo Troubleshooting Guide...

  • Page 2: Table Of Contents

    FAQ - Licenses......................24 Appendix ....................... 26 Appendix A – Servers ....................26 Waves SoundGrid Extreme Server ................ 26 Waves SoundGrid Server One ................27 Waves SoundGrid Impact Server ................28 Appendix B – How to Re-Flash SG Server Manually ..........29 Appendix C - SoundGrid Compatible Switches ............

  • Page 3: Introduction

    Introduction The objective of this document is to assist you with troubleshooting Waves MultiRack SoundGrid V9.5 for DiGiCo systems. This guide is written under the assumption that you have read and followed the setup instructions available on our website before attempting to fix your problem.

  • Page 4: Proper System Configuration

    Proper System Configuration This section displays the basic Windows and Settings of an operational Waves MultiRack SoundGrid System. Establish a proper system configuration by following the “Setup Instructions” below, which are also available online on our Download Page: 1. Launch the SD Software.
  • Page 5 5. Plug-in Manager Tab Settings: The plugin version you intend to use and have licenses for is checked. 6. Go to Window  SoundGrid Inventory 7. SoundGrid Inventory Settings: Sample Rate: Matches the state of the console. Network and Driver Latency: Correct settings depend on the Server in use. I/O: DiGiCo I/O is assigned and Status is On.
  • Page 6 Minimum Network Latency Settings 48 kHz 96 kHz Extreme Server 40 Samples 80 Samples Server One 40 Samples 80 Samples Impact Server 56 Samples 112 Samples Please Note: : In the SoundGrid Inventory window the Network Latency range is 40 / 56 / 80 / 96 at 48 kHz sampling rate, and 80 / 112 / 160 / 192 at 96 kHz.
  • Page 7 8. Go to Window  SoundGrid Connections. 9. SoundGrid Connections Settings: DiGiCo I/O connection to MutliRack is checked. MutliRack connection to DiGiCo I/O is checked. In/Out CH Range is 1-32 (Only SD7 consoles can apply 64 Channels).

  • Page 8: Troubleshooting

    MultiRack SoundGrid status window while the MRSG is loaded, follow these steps to inspect all settings and the system components: SoundGrid Preferences 1) Click on the Waves Tab. 2) Go to Window  Preferences. 3) If you see the...

  • Page 9: Soundgrid Inventory

    SoundGrid Inventory Go to Window  SoundGrid Inventory. 1. Sample Rate: If the Sample Rate Appears as N/A, it might be for the following reasons:  DiGiCo I/O is not assigned.  If DiGiCo I/O is assigned and On, the Internal Data Cable connecting DiGiCo I/O to the console might be unplugged or defective.
  • Page 10 Instructions for downloading the Firmware Updater Tool: 1. Go to the Waves For DiGiCo downloads page -> Version 8 tab. 2. Download the Firmware Updater Tools required for V1-to-V2.5 Upgrade. Choose between SD7 and all other models. 3. Copy this file to your SD console via a USB Flash Drive.

  • Page 11: Soundgrid Servers

    SoundGrid Servers Once you have confirmed that the I/O is functioning properly and is not the cause of the problem, check the SG Server/s: a) If SG Server Status is On, assign the Device, it should be functional now. b) If the SG Server Status is N/A, un-assign it and press refresh. c) If SG Server appears as “Not Compatible”, press “Update”.

  • Page 12: Soundgrid Connections

    SoundGrid Connections 1. Go to Window  SoundGrid Connections. 2. Make sure that the following connections are set up properly: a. Source - DiGiCo I/O - to Destination – MultiRack. b. Source - MultiRack - to Destination - DiGiCo I/O. The channel range for these connections depends on your SD console model: SD7: 1 - 64 Channels, running 32 Mono/Stereo MultiRacks.

  • Page 13: General Information - How Do I Know Which Version Is Installed

    General Information - How Do I Know Which Version Is Installed? The version of the MultiRackSoundGrid will appear in the “Load Screen” when launching the SD software. There are two other ways for determining which version is installed on the DiGiCo console: 1.
  • Page 14 1. Hovering mouse over SoundGrid Servers to view Firmware version: 2. Hovering mouse over SoundGrid to view Firmware version:...

  • Page 15: What Is Installed

    On privately owned systems unlicensed plugins can be manually removed by navigating to D:\Waves\V9 Plug-ins, and moving the respective plugin “.bundle” files to a new folder titled “Unused Plugins” (you can create this folder yourself). It is recommended that the location of this folder is within the Plugins Folder for easy access.

  • Page 16: Physical Connection

    Physical Connection The basic connections are illustrated in the picture below. Switch A 1GB switch is required, due to the amount of information flowing between the I/O and the servers. The connection of the server to the switch must show a 1 GB link. The Host (DiGiCo embedded computer) will show a 100 MB link.
  • Page 17 Switch Led State Per Port Activity ProSafe 8-Port Gigabit Ethernet Left LED - 100 Mbps link Switch GS108v3 Right LED - 10 Mbps link Blinking Both LEDs - 1000 Mbps link HP 1410-16G Switch (J9560A) Link/Act - 10 or 100Mbps Blinking 16 Port Rack Mountable Switch Speed ON - 1000Mbps...
  • Page 18 Plug-in Manager Tab (only available in V9): Please note: MultiRack V9.5 supports V9 plugins only. Rescan Present Licenses If you are preparing a session, and routing without licenses (flash drive or iLok key); the plugin won’t process audio but you can still assign inserts, FX, and load the plugin. To enable a disabled plugin: ...
  • Page 19 Network Latency: The range is 40 / 56 / 80 /96., This value sets the buffering delay used by the processing SG Server. For correct latency setting per server See a list of Waves-qualified Servers in Appendix A – Servers. Plugins can introduce and add latency to the overall system latency. A plugin latency Appendix E –...

  • Page 20: Faq

    If you are still unable to extract the installer file, it might be that the file is corrupted. In this case, please try to download the file again from: http://www.waves.com/downloads/digico#v9 Question: How do I know if I have the latest version of Waves on My system? Answer: Refer to “How Do I Know Which Version Is Installed?”.
  • Page 21 Make Sure ReadyOn is disabled. Try a different USB Flash Drive (your current drive might be defective). If the problem persists, the file might be corrupted. In such case, please try to download the file again from: http://www.waves.com/downloads/digico#v9. Question: When clicking on Update for the DiGiCo I/O, an Error message appears saying "Could not find the appropriate Firmware Updater file".

  • Page 22: Faq - Usage

    Answer: It is not possible to rename the racks through the MultiRack. In order to do so, go to Setup  Audio I/O on the left hand side. Under Audio I/O ports choose “Waves”. Here you can rename the ports.
  • Page 23 If the problem is still not resolved, you would need to reinstall all MultiRack SoundGrid compatible plugins. Question: What do I need to do when a "Please select Waves V9 or V8 Plug-in folder" message window appears? Answer: Navigate to D:\Waves\Plug-ins V9 or V8 (depending on the prompt) and press Select. If your selection is not accepted, reinstall Waves using the All-in-One installer.

  • Page 24: Faq - Licenses

    FAQ - Licenses Question: Why are plugins listed for which I don’t have a license? Answer: All MRSG compatible plugins are present by default when installing Waves. Question: How do I remove unlicensed plugins from the Insert list? Answer: Please consult with the Console owner before taking any of the actions below:.
  • Page 25 What should I do if I get an Authorization prompt stating that I don’t have a license to use the following plugin? Answer: First, log into your Waves online account to view which licenses and version you own: . V8 Licenses can be managed via iLok.com. V9 Licenses can be managed via the Waves Licenses Center.

  • Page 26: Appendix

    Appendix Appendix A – Servers Waves SoundGrid Extreme Server System Description Motherboard LAN Card Intel DP55WB Media Waves SoundGrid Server One Intel PT Server PRO Series LGA 1156 The benchmarks below are for general reference and to illustrate how many Racks and plugins can be run on this particular server.

  • Page 27: Waves Soundgrid Server One

    Waves SoundGrid Server One System Description Motherboard LAN Card Intel DP55WB Media Waves SoundGrid Server One Intel PT Server PRO Series LGA 1156 The benchmarks below are for general reference and to illustrate how many Racks and plugins can be run on this particular server. The following plugins were used for these tests: C4, SSL E-Channel, H-Delay, and TrueVerb.

  • Page 28: Waves Soundgrid Impact Server

    Waves SoundGrid Impact Server System Description Motherboard LAN Card Waves SoundGrid Impact Server Gigabyte GA-H67N Realtek RTL8111E The benchmarks below are for general reference and to illustrate how many Racks and plugins can be run on this particular server. The following plugins were used for these tests: C4, SSL E-Channel, H-Delay, and TrueVerb.

  • Page 29: Appendix B - How To Re-Flash Sg Server Manually

    Appendix B – How to Re-Flash SG Server Manually First, make sure that the server is connected to the network switch. 1. Download the zip file named SGSUpdater_2.1 Windows.zip from our FTP: ftp://WavesTech:Hr2W2v6x@public.waves.com If asked for a username / password, use this information: Username: WavesTech Password: Hr2W2v6x 2.

  • Page 30: Appendix C - Soundgrid Compatible Switches

    Appendix C - SoundGrid Compatible Switches Waves SoundGrid is an Ethernet-based protocol, so it requires a network switch to connect all its components. In order to function properly, you need to use a gigabit switch that supports jumbo frames. The following Switches have been tested and certified for use with SoundGrid systems: ...
  • Page 31  SGS: SoundGrid Server http://www.waveslive.com/html/SoundGrid  Switch: Use only compatible switches http://www.waveslive.com/html/SoundGrid-switches.aspx  Using CAT6 STP (Shielded Twisted Pair) Node Length Remarks I/O to Switch Up to 70m SGS to Switch Up to 10m MultiRack SG / SG Driver to Switch Up to 70m With a 1000Mbps NIC Up to 20m With a 100Mbps NIC...

  • Page 32: Appendix E - Compatible Plugins & Latency Chart

    Appendix E – Compatible Plugins & Latency Chart Certain Waves plugins need to buffer the audio in order to process, resulting in what is known as latency. The table below indicates how much latency (in samples) is produced by each Waves plugin.
  • Page 33 Doubler Enigma GTR3 Amps 48 kHz: 40 96 kHz: 81 GTR3 Stomps H-Comp H-Delay H-EQ InPhase & InPhase LT 48 kHz: 960 96 kHz: 1920 InPhase & InPhase LT Live IR-Live Convolution Reverb JJP PuigChild 660 & 670 JJP PuigTec MEQ5 JJP PuigTec EQP1A Kramer HLS Channel Kramer Master Tape...
  • Page 34 MaxxBass MaxxVolume MetaFlanger MondoMod MV360° OneKnob Brighter OneKnob Driver 48 kHz: 5 OneKnob Filter OneKnob Louder OneKnob Phatter OneKnob Pressure PAZ Analyzer PS22 Split / X-Split PS22 Spread REDD.17 REDD.37-51 Renaissance Axx Renaissance Bass Renaissance Channel Renaissance Compressor Renaissance DeEsser Renaissance Equalizer Renaissance Reverb Renaissance Vox...
  • Page 35 SSL E-Channel SSL G-Channel SSL G-Equalizer SSL G-Master Buss Compressor SuperTap The King's Microphones 48 kHz: 352 96 kHz: 448 TransX Multi TransX Wide TrueVerb V-Comp V-EQ3 / V-EQ4 Vocal Rider WNS Waves Noise Suppressor WLM Loudness Meter W43 Noise Reduction...

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