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Troubleshooting
Problems related to the USB driver (Windows)
Q. When I start (or restart) my computer with the VariOS connected via USB, it
freezes at the startup screen and fails to work
• Switch off the VariOS and then restart your computer.
It has been found that on some computers, starting (or restarting) the computer while the VariOS is
powered up and USB is connected will cause the computer to freeze at the startup screen and fail to
work. In this case, power down the VariOS and restart your computer.
Q. When I turned off the power of the VariOS, an error occurred in Windows
• When using Windows Me, powering down the VariOS without unmounting the drive may cause an
error to occur in Windows. You must power down the VariOS using the procedure described on p.
50.
Q. When I attempt to exit Windows while leaving the VariOS powered up, the computer
does not turn off
On some Windows computers, it has been reported that the computer cannot be powered down if you
exit Windows when the VariOS is still powered up (without unmounting the drive). (The shutdown
process halts before the computer's power is switched off.)
In this case, please use the procedure described on p. 50 to power down the VariOS before you exit
Windows.
Q. VariOS driver is not mounted in Windows XP
If a network drive is mounted in Windows XP, that drive number may conflict with the VariOS drive,
causing the VariOS drive to not be recognized. If this occurs, change the assignment of the network
drive.
Q. When I connect the VariOS via USB and wake up my computer from Suspend, it stops
functioning
• Make sure to power down the VariOS before you wake up your computer from Suspend. On some
computers, waking up the computer from the Suspend state while a powered-up VariOS is
connected via USB will cause the computer to freeze. Before you Suspend your computer, power
down the VariOS using the procedure described on p. 50.
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