Troubleshooting; Before You Send In The Appliance - Shark Pocket Pad steam cleaner Operating Manual

6 Troubleshooting

6

6.1 Before you send in the appliance

Troubleshooting
WARNING:
Danger of injury! Never use a defective appliance or operate an
appliance with a defective power cord.
Before sending the appliance to Domostar Customer Services, use the
following table to check whether you can solve the problem yourself. If you
cannot solve the problem yourself, call the following service telephone
number:
Problem Possible cause
Solution
"On" indicator does The power cord is not plugged in.
not light up Plug in the power cord.
The socket does not carry current.
Test the appliance on a socket you are sure is
carrying current.
The appliance does The overheating protection device has triggered due
not produce steam. to an empty water tank.
Disconnect the power cord and fill the water tank
( chapter 3.3, „Filling the water tank").
The steam pressure is insufficient.
Use the handle pump to produce steam.
The steam conduits are calcified.
Decalcify the appliance ( chapter 5.5, „Decalcifying
the appliance").
The floor is spotty The cleaning cloth you are using is dirty.
after cleaning Replace the cloth with a clean one ( chapter 3.2,
„Assembly", step 2).
If you have not followed the care instructions under
chapter 5.4, „Cleaning cloth care", the cleaning
cloth may be damaged. In this case, replace it by a
new one.
Or you may have been cleaning too long in one
place.
Never work the steam cleaner on one spot for a too
long time.
6.2 Warranty
We grant a warranty of 24 months from the date of purchase for the
distributed appliance.
Within this period we will either repair all defects due to manufacturing or
materials or replace the appliance or accessory at no cost (damages to
accessories do not automatically cause a replacement of the complete
appliance). Damages due to inappropriate use (operation on wrong voltage
or type of current, connecting to unsuitable power supplies, breakage, etc.)
are exempt from warranty, as are normal wear and minor defects that only
negligibly affect the appliance's value or serviceability.
Interventions by unauthorised parties and the use of spare parts not
supplied by Domostar make the warranty null and void. Consumable parts
are not included in the warranty and must be paid for!
The warranty is only valid if the date of purchase has been acknowledged
by the dealer's stamp and signature on the warranty card or if a copy of the
invoice is included with sent-in appliance. Warranty work does not extend
the warranty period nor does it constitute a claim for a new warranty! Send
us the appliance with the water tank emptied and a short description of the
defect in block capitals. Head your accompanying letter with the notice
"warranty claim". Send it to the following address, including the warranty
card or a copy of the purchase slip:
Address see last page
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6.3 Spare parts and accessories
ATTENTION:
Only use original spare parts from the scope of delivery or those that you
have acquired by reordering.
The following accessories and spare parts can be reordered:
Item number./figure Description
0339001 2-piece pocket microfibre pad set
rectangular
0339002 2-piece pocket microfibre pad set
triangular
0339003 2-piece shaggy pocket mop set
0339004 2-piece pocket microfibre pad mix
(1 rectangular, 1 triangular)
0339005 2-piece pocket microfibre pad set
rectangular XXL for the XXL steam base
0339006 2-piece pocket shaggy mop set
XXL for the XXL steam base
0339007 rectangular steam base
XXL
0339008 Carpet glider plate
0339009 Refilling container
0339011 Water tank cap
6.4 Disposal
When the appliance has reached the end of its usefulness,
especially if dysfunctions recur, disable it by pulling the mains plug
out of the socket and cutting off the power cord.
Dispose of the appliance in compliance with environmental
protection laws of your country. Electrical waste may not be disposed of
together with domestic waste. Consult your local authorities or your dealer
for advice on recycling.