A2 Troubleshooting - Belkin BoB User Manual

Appendices
Appendix A2 - Troubleshooting
This section describes common problems you may encounter and possible solutions to them. The BoB
integrated wireless router can be easily monitored through panel indicators to identify problems.
Troubleshooting
Symptom Action
LED Indicators
Power LED is Off • Check connections between the router, the external power supply, and the wall
outlet.
• If the power indicator does not turn on when the power cord is plugged in, you
may have a problem with the power outlet, power cord, or external power supply.
However, if the unit powers off after running for a while, check for loose power
connections, power losses, or surges at the power outlet. If you still cannot isolate
the problem, then the external power supply may be defective. In this case,
contact Technical Support for assistance.
LAN LED is Off • Verify that the router and attached device are powered on.
• Be sure the cable is plugged into both the LAN port on the router and the
corresponding device.
• Verify that the proper cable type is used and that its length does not exceed the
specified limits.
• Be sure that the network interface on the attached device is configured for the
proper communication speed and duplex mode.
• Check the adapter on the attached device and cable connections for possible
defects replace any defective adapter or cable if necessary.
Network Connection Problems
Cannot ping the • Verify that the IP addresses are properly configured. For most applications, you
router from the should use the router's DHCP function to dynamically assign IP addresses to hosts
attached LAN, or on the attached LAN. However, If you manually configure IP addresses on the LAN,
the router cannot verify that the same network addresses (network component of the IP address) and
ping any device on subnet mask are used for both the router and any attached LAN devices.
the attached LAN
• Be sure the device you want to ping (or from which you are pinging) has been
configured for TCP/IP.
• Disable any installed Firewalls, refer to your Firewall User Manual for instructions.
Management Problems
Cannot connect • Be sure to have configured the router with a valid IP address, subnet mask, and
using the Web default gateway.
Browser
• Check that you have a valid network connection to the router and the port you are
using has not been disabled.
• Check the network cabling between the management station and the router.
• Disable any installed Firewalls.
• Disable any proxies.
Forgot or lost the • Press the Reset button on the rear panel (holding it down for at least 20 seconds)
password to restore the factory defaults. Note: All settings will need to be re-entered – this
option wipes all settings and restore the unit back to the factory defaults.
- 4 port
TM
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