AT&T MicroCell User Manual
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AT&T MicroCell User Manual

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AT&T MicroCell
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User Guide

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Summary of Contents for AT&T MicroCell

  • Page 1: User Guide

    AT&T MicroCell ™ User Guide...

  • Page 3: Table Of Contents

    Step 4: Wait while your device connects Step 5: Confirm your success Things to Know Troubleshooting Help with Activating your MicroCell Help after Activating your MicroCell Additional Information Understanding the Lights on your MicroCell Important Safety Instructions Firewall Settings Specifications RF Exposure FCC Compliance Index...

  • Page 4: Requirements

    AT&T MicroCell User Guide | Getting Started Requirements To use the AT&T MicroCell™, you will need: Package Contents • Fixed broadband Internet service such as DSL, fi ber, or cable. • AT&T MicroCell™ For best performance, download speeds of at least 1.5 Mbps •...

  • Page 5: Frequently Asked Questions

    No, you can skip Step 3 and proceed to that you allow to use your MicroCell while Step 4 of the setup process. they are at your home or office. You can only add people to this list who have an AT&T...
  • Page 6 AT&T MicroCell User Guide | Getting Started Frequently Asked Questions (continued) Why did my MicroCell lights go How do I move my MicroCell to a new off during activation? location? Your MicroCell automatically checks Use the Quick Start for setup instructions...

  • Page 7: Overview

    Overview This guide will take you step-by-step through configuration, activation, and confirmation. STEP 1 Connect your device to the Internet STEP 2 Power on your device STEP 3 Activate your device online STEP 4 Wait while your device connects STEP 5 Confirm your success...

  • Page 8: Step 1: Connect Your Device To The Internet

    You will improve the chances of receiving a GPS signal when you install your MicroCell: • On fi rst fl oor or above basement level. • Next to a window with a clear, unobstructed view of the sky.

  • Page 9: Step 2: Power On Your Device

    STEP 2 Power on your device Connect your MicroCell to a power outlet with the AC power adapter. The power light on the front of the device will come on immediately. Within a few minutes, other lights will fl ash as a GPS signal is located and software is updated.

  • Page 10: Step 4: Wait While Your Device Connects

    You may need to • You receive a text message and an email confirmation. restart your cell • The Network light on your MicroCell is solid and green. phone for “AT&T MicroCell” or M-Cell” • Your cell phone shows “AT&T...

  • Page 11: Things To Know

    AT&T cell tower, the time for your cell phone to switch to the With the optional Unlimited NOTE: MicroCell can vary. It may take seconds or MicroCell Calling feature, calls that up to five minutes. originate on the MicroCell and transfer to a nearby AT&T cell tower continue on as...

  • Page 12: Troubleshooting

    STEP 3 : Have you waited a full 90 minutes after completing online activation and connecting your MicroCell to your broadband connection? NO: Please wait the full 90 minutes. Do not restart your MicroCell prior to 90 minutes as this will delay your activation time. YES: Go to STEP #4.
  • Page 13 YES: Go to STEP #6. STEP 6 : Does your 3G, 4G or 4G LTE cell phone display “AT&T MicroCell” or “AT&T M-Cell” on the idle screen (as shown below)? NO: Follow the steps below in order, until “AT&T MicroCell” or “AT&T M-Cell”...
  • Page 14 My Internet equipment isn’t near a window and I am unable to get a GPS lock • Use a longer Ethernet cable to move your MicroCell closer to a window with a clear, unobstructed view of the sky. • If using a longer Ethernet cable will not resolve the issue,...

  • Page 15: Help After Activating Your Microcell

    I can’t get my MicroCell to activate in my basement • Move your MicroCell to within 3 feet of a window with a clear, unobstructed view of the sky. • If your basement does not have windows, then it may...
  • Page 16 : When automatic hand-out is disabled, MicroCell NOTE calls will drop when the handset is out of MicroCell range. As such, if you begin a call on your MicroCell, you will need to stay within range of the MicroCell in order to avoid a dropped call.
  • Page 17 10 seconds, then plug it back in. It may take an additional 30 minutes for the Network light to turn solid green; OR • If your GPS light is also flashing and you’ve moved your MicroCell from its original position where it obtained a solid GPS light, then move it back to the original position.

  • Page 18: Additional Information

    This is normal when connecting your MicroCell for the first time. If the light is off after a successful activation, restart the MicroCell and wait until it acquires a new GPS signal. You may need to wait up to 60 minutes to get a new signal.
  • Page 19 The MicroCell may be activating or downloading Flashing Green new software. During the activation process, it can take up to 90 minutes for your MicroCell to complete activation. If the light is still flashing after 90 minutes, refer Network to Step 5 on page 13.

  • Page 20: Important Safety Instructions

    AT&T MicroCell User Guide | Additional Information Important Safety Instructions NOTICE TO INSTALLERS: The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
  • Page 21 1) Read, keep and follow instructions. 2) Do not use this apparatus near water. 3) Clean only with dry cloth. 4) Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 5) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
  • Page 22 AT&T MicroCell User Guide | Additional Information Important Safety Instructions (continued) Power source warning Provide ventilation and select a location A label on this product indicates the correct • Remove all packaging material before power source for this product. Operate applying power to the product.

  • Page 23: Firewall Settings

    Firewall Settings Service warnings Installing the MicroCell behind a firewall, or behind a router with firewall WARNING: Avoid electric shock! capabilities, requires the following ports Do not open the cover of this be opened to prevent the firewall from product. Opening or removing blocking communication with the network.

  • Page 24: Rf Exposure

    AT&T MicroCell User Guide | Additional Information RF Exposure FCC Compliance NOTE: This transmitter must not be UNITED STATES FCC COMPLIANCE collocated or operated in conjunction This device has been tested and found to with any other antenna or transmitter.
  • Page 25 Disclaimer undesired operation. WARRANTY HEREIN, ALL DOCUMENT AT&T MicroCell™ FILES AND software of these suppliers Product: Femtocell are provided “As Is” with all faults. Cisco Model: DPH–154 and the above-named suppliers disclaim Manufactured by: Cisco Systems, Inc.

  • Page 26: Index

    GPS 4, 5, 9, 12, 14, 18 Labels 4 Network 4, 10, 13, 17, 19 E911 Service 8 Power 4, 9, 12, 18 Ethernet Cable 4, 8, 12, 14, 16, 18 Location of MicroCell 5, 8, 14, 15 Ethernet Light 4, 18...
  • Page 27 Cell phone 11, 13, 17 Activation 9, 12 MicroCell 11, 13, 17 Speed Test 15, 17 Return/Replacement 12, 18 Help/Troubleshooting 12, 13 Requirements 4 MicroCell Home Page 5, 6, 8, 9, 12, 13 RF Exposure 24 Wi-Fi 6 Router Settings 13, 23...

  • Page 28: One-Year Limited Warranty

    One-Year Limited Warranty AT&T warrants to the fi rst retail purchaser of this MicroCell device that should this product or any part be proved defective in materials or workmanship, from date of purchase, as evidenced by a register receipt or other valid proof of purchase for a period of one (1) year, then it will be subject to the terms of this one-year limited warranty.

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