AT&T BGW320 Quick Start Manual

BGW320 Wi-Fi Gateway
Service LED Color
Solid White
Blinking White (Slow)
Blinking White (Fast)
Blinking Green (Fast)
Solid Red & WPS LED is
Off
Solid Red & WPS LED is
Solid Red
Blinking Red (Fast)
Blinking Red (Slow)
Solid Amber
Blinking Amber (Slow) Your gateway is getting an update. Please wait until the light turns back to solid white.
Blinking Yellow (Fast) Phone Registration has failed; one of your VoIP lines is having a problem.
Solid Yellow
Blinking Blue (Fast)
Solid Blue
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Meaning
Your Wi-Fi Gateway is online. Connect a device and enjoy!
Your gateway is powering up.
Your gateway is starting up, please wait during this time.
Your gateway is connected to the network and ready for activation.
Note: This occurs only during initial installation.
Your gateway is in a location that is causing it to overheat. Move it to a flat surface (no carpet) where there
is sufficient space around, under and above the device for air to cool your gateway.
Your gateway has a hardware issue. If rebooting doesn't fix it, it needs replacement.
There is a network service issue which may require AT&T intervention. This may be a momentary problem;
please see if there is a service outage in your area using Smart Home Manager or myAT&T on a mobile
device. Try rebooting your gateway.
Your gateway doesn't have a broadband connection. Please check for a loose, disconnected, or damaged
cable, and then press and hold the Red reset button for 10 seconds.
Your gateway is powered on. Please wait while it starts up until the light turns solid white.
A VoIP line has been configured and registered. Or, you have a call in progress.
Your internet is part of a network outage, and your gateway is trying to go into internet backup mode.
Your Wi-Fi Gateway is in internet backup mode.
Note: Your gateway will return to fiber internet service when the outage is over.
LED Symbol Description
Fast Blink – approximately 2-
3 blinks per seconds
Slow Blink – approximately 1
blink every 2 seconds
Service LED and WPS button
LED behavior occurs at the
same time