Warranty - Russound MDK-C5 User And Installation Manual

WARRANTY

The Russound MDK-C5 Multiline Display Keypad is fully
guaranteed against all defects in materials and workmanship
for two (2) years from the date of purchase. During this
period, Russound will replace any defective parts and
correct any defect in workmanship without charge for either
parts or labor.
For this warranty to apply, the unit must be installed
and used according to its written instructions. If service is
necessary, it must be performed by Russound. The unit must
be returned to Russound at the owner's expense and with
prior written permission. Accidental damage and shipping
damage are not considered defects, nor is damage resulting
from abuse or from servicing by an agency or person not
specifically authorized in writing by Russound.
This Warranty does not cover:
• Damage caused by abuse, accident, misuse, negligence,
or improper installation or operation
• Power surges and lightning strikes
• Normal wear and maintenance
• Products that have been altered or modified
• Any product whose identifying number, decal, serial
number, etc. has been altered, defaced or removed.
Russound sells products only through authorized Dealers
and Distributors to ensure that customers obtain proper
support and service. Any Russound product purchased from
an unauthorized dealer or other source, including retailers,
mail order sellers and online sellers will not be honored or
serviced under existing Russound warranty policy. Any sale
of products by an unauthorized source or other manner
not authorized by Russound shall void the warranty on the
applicable product.
14 Russound MDK-C5 User and Installation Manual
Damage to or destruction of components due to
application of excessive power voids the warranty on those
parts. In these cases, repairs will be made on the basis of the
retail value of the parts and labor. To return for repairs, the
unit must be shipped to Russound at the owner's expense,
along with a note explaining the nature of service required.
Be sure to pack the unit in a corrugated container with at
least three (3) inches of resilient material to protect the unit
from damage in transit.
Before returning a unit for repair, call Russound at
(603) 659-5170 for a Return Authorization number. Write this
number on the shipping label and ship to:
Russound
ATTN: Service
5 Forbes Road
Newmarket, NH 03857
Due to continual efforts to improve product quality as new
technology and techniques become available, Russound/
FMP, Inc. reserves the right to revise system specifications
without notice.