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Do you have a question about the Pellet stove and is the answer not in the manual?

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Hilmar Nygård
May 15, 2025

Pelletsovnen er i sort. Ingen strøm. ovnen kuttet selv strømmen. Hva er galt ?

1 comments:
Mr. Anderson
May 22, 2025

If the Extraflame pellet stove has no power and turned off by itself, possible causes include:

- The depression (pressure) sensor is faulty or has tripped.
- The flue exhaust pipe is blocked.
- The combustion chamber or burn pot is dirty.
- The ash drawer or door is not closed properly.
- Incorrect installation.
- There is no pellet in the feed-box.
- Pellet feed calibration is inadequate.

Some restoration operations must be carried out by an authorised technician.

This answer is automatically generated

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Summary of Contents for Extraflame Pellet stove

  • Page 1 pellet stoves UseR MANUAl eNGlIsH/INGlese...
  • Page 2 ENGLISH...
  • Page 3: Table Of Contents

    We thank you for having chosen our company; our product is a great heating solution developed from the most advanced technology with top quality machining and modern design, aimed at making you enjoy the fantastic sensation that the heat of a flame gives, in complete safety. enGLiSH ..............................................
  • Page 4: English

    Warnings This instructions manual is an integral part of the product: make sure that it always accompanies the appliance, even if transferred to another owner or user, or if transferred to another place. If it is damaged or lost, request another copy from the area technician.
  • Page 5: Devices

    devices TeRMs ANd deFiNiTioNs (in the relevant models) Aeration: Air renewal is required both for the disposal of the combustion products, and to prevent mixtures with a door micro switch: With the door open, the operation of the hazardous content of non-combusted gases. burn pot cleaning system is blocked closed hearth appliance: Appliance designed for operation with closed combustion chamber.
  • Page 6: General

    FUNcTioNAl oPeRATioNs diAgRAM State of the art installation and proper system operation include a series of activities: 1. Preliminary activities: Š Verification of the suitability of the power of the heat generator based on the characteristics of the system Š verification of the suitability of the installation site, Š...
  • Page 7: Installation

    iNsTAllATioN Installation in premises with fire hazards is forbidden. Installation in residential premises (except for sealed operation appliances) is also forbidden: Š in which there are liquid fuel-operated appliances with continuous or intermittent operation, which draw the combustion air in the room in which they are installed, or Š...
  • Page 8: Fumes Exhaust System

    Š soot fire resistance class; Š minimum distance from combustible materials Š Where due to high efficiency a pellet stove has fumes at a temperature of less than 160°C + ambient (see technical data) it must be resistant to moisture.
  • Page 9: Smoke Duct

    Š nominal diameter; Š distance from combustible materials, indicated in millimetres, followed by the arrow and flame symbol; Š installer data and date of installation. Every time one must cross combustible materials, the following indications must be complied with: sYMbol descRiPTioN qUoTA[MM] Minimum distance of combustible materials from the intrados of the framework/floor/wall...
  • Page 10 Š counter-slope sections are not allowed; Š the smoke ducts must have, along their entire length, a diameter that is no less than that of the attachment of the appliance exhaust pipe; any section changes are allowed only on the inlet to the chimney; Š...
  • Page 11: Chimney

     exAMPles oF coRRecT coNNecTioN To The chiMNeY Protection from rain Protection from rain and wind and wind Steel plate, airtight Max 3 mt 3 - 5% Insulated "T" fitting with inspection plug "T" fitting with "T" fitting with inspection plug inspection plug it is mandatory to use airtight pipes.
  • Page 12: Fumes Exhaust System Product Requirements

    coMbUsTioN PRodUcTs oUTleT qUoTA The outlet quota is determined by measuring the minimum height between the roof covering and the lower point of the fumes expulsion section into the atmosphere; this quota must be outside the reflux area and at an adequate distance from obstacles which hinder or make the expulsion of the combustion products difficult or from openings or accessible areas.
  • Page 13: Technical Installation Documentation

    coverings and finishings The coverings and finishings must only be applied after having verified the proper operation of the appliance according to the indicated modalities TechNicAl iNsTAllATioN docUMeNTATioN When installation is complete, the installer must provide the owner or person acting for him, according to the legislation in force, with the declaration of conformity, supplied with: 1) the use and maintenance manual of the appliance and of the system components (such as for example, the smoke ducts, chimney, etc.);...
  • Page 14: Souvenir And Ilenia Spacers

    sOUveNIR AND IleNIA spACeRs Models “SOUVENIR” and "ILENIA" feature 4 spacers at the back which delimit the minimum distance to be maintained from any rear support. The spacers must not be removed. HOT AIR DUCTING The pipe used for ducting the hot air must have an internal diameter of 80 mm, be insulated and protected against heat loss. INsTAllATION Of THe RelevANT pIpes UseD fOR DUCTING THe HOT AIR mUsT be peRfORmeD by qUAlIfIeD sTAff AND/OR THe mANUfACTUReR's TeCHNICAl AfTeR-sAles AssIsTANCe elIsIR...
  • Page 15: Souvenir - Ilenia

    sOUveNIR - IleNIA Models “SOUVENIR” and "ILENIA" can be ducted at the back (1), to the side (2) or at the top (3), for further details relating to installation refer to the instruction sheet included in the machine. There is the possibility to decide when to use the ducting by manually diverting the hot air flow, using a key, supplied, which can be inserted in the relevant housing located on the upper part of the stove.
  • Page 16: Graziosa Plus & Irma Plus

    GRAZIOsA plUs & IRmA plUs For the gRAZIOSA PLUS & IRMA PLUS model it is mandatory to duct the hot air. There is a cover on the back, which must necessarily be removed, and connected to the ducting. Features: Š ducting outlet diameter: 80 mm Š...
  • Page 17: Additional Thermostat For Ducting Motor Control

    ADDITIONAl THeRmOsTAT fOR DUCTING mOTOR CONTROl For models with ducting motor there is also the possibility of thermostatting the motor itself. The connection of an external thermostat will allow to control the ducting motor independently from stove functioning. At this point just set the desired temperature on the thermostat; the thermostat will control the functioning of the second motor: Š...
  • Page 18: Installing Comfort Maxi/ Comfort Plus

    INSTALLING COMFORT MAXI/ COMFORT PLUS The insert is supplied with a sliding metal base that allows it to be installed in a pre-existing flue. The sliding base allows the easy extraction of the insert both for feeding pellets into the feed-box and for any maintenance or cleaning at the end of the season.
  • Page 19: Comfort Plus

    COMFORT PLUS For the Comfort Plus model it is mandatory to duct the hot air. There is a cover on the back, which must necessarily be removed, and connected to the ducting. PEDESTAL ASSEMBLy (OPTIONAL): Position the base in the desired point and use the feet to adjust the desired height (the bolts are positioned in the four external sides of the pedestal in the lower part).
  • Page 20: Front Pellet Feeding Kit (Optional)

    FRONT PELLET FEEDING kIT (OPTIONAL) The optional pellet feeding kit allows pellets to be fed into the feed-box from the front without having to extract the insert (operation that requires machine switch-off ). Further information on the accessories is available on the website, in the category "accessories".
  • Page 21 Minimum 5 cm ThE INSERT MUST LIE AT LEAST 1 CM ABOvE ThE FIRE SURFACE IN COvERING MARBLE. 5 cm 5 cm 5 cm It is just as important to guarantee the minimum distance of 5 cm on both sides as shown in the figures above. Reference A Š...
  • Page 22: Insert Extraction

    For correct functioning of the insert, during construction of the flue the measurements between the insert and internal walls of the flue must be respected (figure below). From the clearance measurements of the stove given in the technical features, it is necessary to consider at least 50 mm of air in the upper part and on the 2 sides.
  • Page 23: Mounting The Frames

    MOUNTING ThE FRAMES N.B. Any wooden beams located above the insert must be Š Front frame protected with non-inflammable material. Š Side frames Frame assembly is important as it allows correct recirculation of the air and consequently optimal product operation. ThE INSERT MUST OvERLAP ThE MARBLE COvERING SURFACE By AT LEAST 1 CM.
  • Page 24: Control Panel

    Control panel BUTTON Display OF variOUs Display ON/OFF TexT messages OF pOwer OperaTiON pOwer TemperaTUre seTTiNg aDJUsTmeNT Display iCons key indicates the presence of an alarm. On: indicates the presence of an alarm it indicates weekly programming functioning Off: indicates the absence of alarms indicator on = weekly programming active Flashing: indicates the deactivation of the depression indicator off = weekly programming disabled...
  • Page 25: General Menu

    General menu Key 1 to confirm parameter/programming and exit. Keys 2 and 3 to set data/parameters. To access the menu, press key 5 for a few seconds. Keys 4 and 5 to go forward or backward in the menu. set CloCk enable Chrono enable Chrono prOg.
  • Page 26: Remote Control

    remote Control The heating power, the desired room temperature and the appliance ignition/switch off, can be adjusted using the remote control. To ignite the stove, press key 1 for a few seconds; the appliance will automatically enter the ignition phase. it is possible to adjust power by using keys 4 and 5, whereas the desired temperature can be adjusted using keys 2 and 3.
  • Page 27: Adjusting Time, Day, Month And Year

    aDjustinG time, Day, month anD year set clock allows to adjust the time and date cONTrOls prOceDUre press key 5 for a few seconds, until appears. Š set CloCk Š Confirm using key 5. Use key 3 to select the day Š...
  • Page 28: Operation And Logic

    operation anD loGiC iGnition Once the points listed previously have been checked, press key 1 for three seconds to ignite the stove. 15 minutes are given for the ignition stage, after ignition and once the control temperature has been reached, the stove interrupts the ignition phase and switches to the sTarT-Up mode.
  • Page 29: Additional Thermostat (Optional)

    aDDitional thermostat (optional) The appliance can control the room temperature using an additional external thermostat (optional). after ignition (pressing key 1 or via chrono mode), the stove will work to reach the setting set on the thermostat, displaying (contact closed). The standard room probe is automatically ignored. Work when the room temperature has been reached (open contact) the stove will go to minimum, displaying moDulate.
  • Page 30: V1- Air

    NO FUel: Š the stove can never develop a suitable flame, tending to remain very low even at high powers. Š at minimum power the stove tends to almost switch-off taking the stove into “ ” alarm condition. no pellets Š...
  • Page 31: Keys Locked

    sTBy FUNcTiON seT aT OFF (DeFaUlT seTTiNg) if the stby function is not active (OFF), if the stove reaches the set room temperature, it will go to minimum, modulating and displaying modulate. when the room temperature is below the setting, it will start to work again at the set power and displaying work.
  • Page 32: V2 - Air

    v2 - air The menu allows to adjust the speed of the ducted fan in percentage. cONTrOls prOceDUre press key 5 for a few seconds, until set CloCk appears. Š press key 3 several times until user is displayed. Š confirm using key 5.
  • Page 33: Programming Example

    proGramminG example let's suppose that the weekly programmer function is to be used and 4 time slots are to be used in the following way: - 1st time slot: from 08:00 to 12:00 every day of the week, with room temperature at 19°C, excluding saturday and sunday - 2nd time slot: from 15:00 to 22:00 only on saturday and sunday, with room temperature at 21°C 1sT Time slOT swiTch-OFF...
  • Page 34: Cleaning And Maintenance

    CLEANING AND MAINTENANCE ALWAYS FOLLOW THE INSTRUCTIONS UNDER 100% SAFE CONDITIONS! Š Make sure the power cable's plug has been pulled out, as the generator might have been programmed to turn on. Š Make sure all the parts of the generator are cold. Š...
  • Page 35 DaILY ScraperS: Use the scrapers, moving upwards (for models with upper scrapers) or pulling and pushing them (for the inserts and models with front scrapers). please note: scrapers are preferably used when the stove is cold; if used when the stove is hot, it is recommended to use special gloves to protect against the heat as they can get very hot.
  • Page 36 cLeanIng the burn pot anD combuStIon chamber 1. Vacuum the residues in the burn pot 2. Take out the burn pot from the designated compartment; 3. Vacuum the ash from the burn pot's seat and the combustion chamber (3.1) 4. Use the special poker supplied to clear the holes in the burn pot. 5.
  • Page 37 everY 3/4 DaYS - weeKLY aSh Drawer Every 3-4 days check the ash drawer and empty it at least one/twice a week. If there is a lower door, open/remove it. Take out the removable ash drawer and empty it in a special container. Vacuum the area underneath the removable ash drawer.
  • Page 38 cLeanIng the Lower Sump (IF there IS one) Some stove models have an inspection sump behind the ash drawer or underneath the combustion chamber. In this case, just open, remove the clamping screws and vacuum the ash inside. ENGLISH...
  • Page 39: Routine Maintenance

    routIne maIntenance carrIeD out bY authorISeD technIcIanS routine maintenance must be performed at least once a year. As the generator uses pellets as solid fuel, it needs an annual routine maintenance interval that needs to be performed by an authorised technician by only using original spare parts. Failure to do so can affect the appliance's safety and you may no longer be entitled to the warranty conditions.
  • Page 40 The images are for illustration purposes.  Fumes motor (disassembly and cleaning and fumes pipe), new silicone in required points Inspection of gaskets, ash drawer and burn pot  door (replace them and apply silicone where required)  Combustion chamber (total cleaning of the entire chamber) and ignition plug tube cleaning ...
  • Page 41 The images are for illustration purposes.  Fumes motor (disassembly and cleaning and fumes pipe), new silicone in required points Inspection of gaskets, ash drawer and burn pot  door (replace them and apply silicone where required)  Combustion chamber (total cleaning of the entire chamber) and ignition plug tube cleaning ...
  • Page 42: Displays

    Displays Display Reason solution Stove off staRt The start phase is in progress pellet feeDing The feeding of the pellet during the ignition phase is in progress ignition The ignition phase is in progress staRt-up The start phase is in progress WoRk The normal work phase is in progress MoDulation...
  • Page 43: Alarms

    alaRMs Display explanation solution On: indicates the presence of an alarm Off: indicates the absence of alarms Flashing: indicates the deactivation of the depression sensor. Indicates the presence of an alarm. The alarm can be reset by pressing key 1 for 3 seconds only if the fumes motor has stopped and if 15 minutes have passed from displaying the same alarm.
  • Page 44 ENGLISH...
  • Page 45 ENGLISH...
  • Page 46 ENGLISH...
  • Page 47 ENGLISH...
  • Page 48 EXTRAFLAME S.p.A. Via Dell’Artigianato, 12 36030 - MONTECCHIO PRECALCINO (VI) - ITALY +39.0445.865911 - +39.0445.865912 -  info@extraflame.it -  www.lanordica-extraflame.com   The Manufacturer reserves the right to vary the features and data shown in this booklet at any time and without prior notice, in order to improve its products.

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