Before You Call - Solutions To Common Problems - Kenmore Elite 970- 6601 Use & Care Manual

Before You Call
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Before you call for service, review the following list. It may save you time & expense. Possible solutions to these problems
are provided with the problem listed:
Problem
Poor baking results.
Appliance is not level.
Cannot move appliance easily.
Appliance must be accessible for
service.
Entire appliance does not operate.
Oven portion of appliance does not
operate.
Cookware on cooktop is too hot or not
hot enough.
Induction Cooking Zone does not heat
or does not heat evenly.
Oven light does not work.
Solutions to common problems
Solution
• Many factors affect baking results. Make sure the proper oven rack position
is used. Center food in the oven and space pans to allow air to circulate.
Allow the oven to preheat to the set temperature before placing food in the
oven. Try adjusting the recipe's recommended temperature or baking time.
If you feel the oven is too hot or cool, see Adjusting oven temperature in
Setting Oven Controls section.
• Be sure floor is level, strong & stable enough to adequately support range.
• If floor is sagging or sloping, contact a carpenter to correct the situation.
• Poor installation. Place oven rack in center of oven. Place a level on the
oven rack. Adjust leveling legs at base of appliance until the rack is level.
• Kitchen cabinet alignment may make range appear not level. Be sure
cabinets are square & have sufficient room for appliance clearance.
• Cabinets not square or are built in too tightly. Contact builder or installer to
make appliance accessible.
• Carpet interferes with appliance. Provide sufficient space so appliance can
be lifted over carpet.
• Make sure power cord is plugged properly into outlet.
• Electrical power outage. Check house lights to be sure. Call your local
electric company for service outage information.
• Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance (See
back cover).
• The time of day is not set. The time of day must first be set in order to
operate the oven. See Setting clock in Setting Oven Controls section.
• Be sure the oven controls are set properly for the desired function. See
Setting Oven Controls section and review instructions for the desired cooking
function in this manual or see "Entire appliance does not operate" in this
checklist.
• Incorrect cooktop power level setting. Adjust power level setting.
• Be sure the correct surface control is turned ON for the Cooking Zone.
• Be sure to use the correct cookware material type for induction cooking. Use
cookware specifically identified by the manufacturer to use for induction
cooking. If you're not sure, use a magnet to test whether the cookware type
will work. If a magnet sticks to the bottom of the cookware, the material
type is correct for induction cooking. Be sure to read about pan-sensing in
the Induction Cooking section and correct any pan-sensing issues in the
checklist provided.
• Be sure the oven light is secure in the socket. Also see Replacing oven light
in the Care & Cleaning section.
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