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HP 340 G2 Maintenance And Service Manual

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HP 340 G2 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP 340 G2

  • Page 1 HP 340 G2 Notebook PC Maintenance and Service Guide...
  • Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Display ................................... 5 Buttons, speakers, and fingerprint reader (select models only) ................6 Keys ..................................7 Lights ..................................8 TouchPad ................................9 Front ..................................9 Left side ................................10 Right side ................................
  • Page 6 Power connector cable ........................62 Display assembly ..........................63 7 Computer Setup (BIOS) ..........................70 Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ....... 70 Using Computer Setup ........................70 Starting Computer Setup ....................70 Navigating and selecting in Computer Setup ..............
  • Page 7 Entering MultiBoot Express preferences ............. 80 Using HP PC Hardware Diagnostics (UEFI) (select models only) ............81 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....... 81 Linux – Computer Setup (BIOS) and Advanced System Diagnostics ..............82 Starting Computer Setup ........................
  • Page 8 Using the Windows recovery tools ................. 92 Using f11 recovery tools ....................93 Using a Windows 7 operating system DVD (purchased separately) ......94 Linux ..................................95 Creating backups ..........................95 Backing up your information ......................95 Performing a system recovery ......................96 Remove everything and reinstall SLED ....................

  • Page 9: Product Description

    Product description Category Description Product Name HP 340 G2 Notebook PC ● Processor Intel® Core™ i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15 W) ● Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-MB L3 cache, dual core, 15 W) ●...
  • Page 10 Fixed (not modular) Support for zero-power optical drive Support for no optical drive option Audio and video HP TrueVision HD webcamera (fixed/no tilt with activity light), 1280×720 by 30 frames per second Support for non-webcamera option Dual digital microphones Stereo speakers (2)
  • Page 11 Category Description ● Power requirements (continued) 65-W HP Smart adapter (non-PFC, EM, 4.5-mm; for use only in India and the People's Republic of China) ● 45-W AC adapter (non-PFC RC, 4.5-mm) Security Support for fingerprint reader (support for non fingerprint reader option) Support for security cable lock Support for trusted platform module (TPM) 1.2...
  • Page 12 Category Description ● Operating system (continued) Microsoft Windows 8.1 Professional 64-bit ● Microsoft Windows 7 Home Basic 32-bit ● Microsoft Windows 7 Professional 64- and 32-bit Serviceability End user replaceable part: ● AC adapter ● Battery (system) ● Hard drive ●...

  • Page 13: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

  • Page 14: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 15: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other keys. Windows button Displays the Windows Start menu. Function keys Execute frequently used system functions when pressed in combination with the key.

  • Page 16: Lights

    Lights Item Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 17: Touchpad

    TouchPad Item Component Description TouchPad on/off button Turns the TouchPad on and off. and light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.

  • Page 18: Left Side

    Left side Item Component Description Power connector Connects an AC adapter. ● AC adapter/Battery light White: The AC adapter is connected to external power and the battery is fully charged. ● Amber: The AC adapter is connected to external power and the battery is charging.

  • Page 19: Right Side

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. (select models only) Audio-out (headphone) Produces sound when connected to optional powered stereo speakers, headphones, jack/Audio-in earbuds, a headset, or television audio.

  • Page 20: Bottom

    Bottom Item Component Description Battery cover release latch Releases the battery cover over the battery bay. and lock Battery bay Holds the battery. Memory module Provides access to the keyboard screw, memory module slots, and optical drive screw. compartment cover Vents (2) Enable airflow to cool internal components.

  • Page 21: Illustrated Parts Catalog

    Illustrated parts catalog Locating the serial number, product number, and model number The serial number, product number, and model number of your computer are located on the bottom of the computer. You may need the information when you travel internationally or when you contact support. Locating the serial number, product number, and model number...

  • Page 22: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 23 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard (includes keyboard cable): For use in Brazil 746019-201 For use in India 746019-D61 For use in Latin America 746019-161...
  • Page 24 Item Component Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0- 796413-501 MB L3 cache, dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Standard operating system Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0- 796413-001 MB L3 cache, dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem...
  • Page 25 Item Component Spare part number Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0- 799458-001 MB L3 cache, dual core, 15 W), TPM, a UMA graphics subsystem, and a non-Windows 8 operating system Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0- 796409-601 MB L3 cache, dual core, 15 W), a UMA graphics subsystem, and the Windows 8 Professional operating system...
  • Page 26 Item Component Spare part number Equipped with an Intel Core i3-5010U 2.10-GHz processor (dual core, 15 W), a UMA graphics 796406-001 subsystem, and a non-Windows 8 operating system Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), a UMA graphics 796402-601 subsystem, and the Windows 8 Professional operating system Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), a UMA graphics...
  • Page 27 Item Component Spare part number 500-GB, 7200-rpm, SATA, 7.0-mm hard drive 703267-001 (21) DVD±RW Double Layer with SuperMulti Drive 753910-001 Plastics Kit, includes: 746655-001 NOTE: Plastics Kit on page 21 for more Plastics Kit information. (22) Memory module compartment cover (includes one captive screw, secured by an O-ring) (23) Service cover (includes one captive screw, secured by an O-ring) Optical drive bay space saver (not illustrated)

  • Page 28: Display Assembly Components

    Display assembly components Item Component Spare part number Display bezel For use only on computer models equipped with a webcamera 753907-001 For use only on computer models not equipped with a webcamera 753908-001 14.0-in, HD, SVA display panel 754891-001 Display Hinge Kit, includes: 746666-001 (3a) Left and right display hinge brackets...

  • Page 29: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit, includes: 730562-001 Service cover (includes one captive screw, secured by an O-ring) Memory module compartment cover (includes one captive screw, secured by an O-ring) Optical drive bay space saver Plastics Kit...

  • Page 30: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (non-PFC, EM, 4.5-mm) 714657-001 65-W HP Smart adapter (non-PFC S-3P, 4.5-mm) 710412-001 45-W HP Smart adapter (non-PFC, RC, 4.5-mm) 741727-001 Carrying case: HP top load business carrying case...

  • Page 31: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 33: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 34: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 35 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 36: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.

  • Page 37: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 38: Service Cover

    Service cover NOTE: The service cover is included in the Plastics Kit, spare part number 746655-001. Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector adapter. The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 746650-001. Description Spare part number 1-TB, 5400-rpm, SATA, 7.0-mm hard drive...
  • Page 40 Remove the hard drive (3) from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the hard drive connector adapter toward you. Release the left and right sides of the hard drive bracket (1) from the hard drive. Remove the hard drive bracket (2) from the hard drive.
  • Page 41 Remove the hard drive connector adapter (3) from the hard drive. The hard drive bracket and hard drive connector adapter are available in the Hard Drive Hardware Kit, spare part number 746650-001. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 42: Wlan Module

    WLAN module Description Spare part number Atheros AR9485 802.11b g n WiFi Adapter 675794-001 Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter 730668-001 Realtek RT8723BE 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter 753077-001 Before removing the WLAN module, follow these steps: Turn off the computer.
  • Page 43 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 44: Memory Module

    Memory module Description Spare part number 8 GB 693374-001 4 GB 691740-001 2 GB 691739-001 Before removing the memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 45: Optical Drive

    Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Optical drive Description Spare part number...

  • Page 46: Keyboard

    Remove the optical drive (3). Reverse this procedure to install the optical drive. Keyboard Description Spare part number For use in Brazil 746019-201 For use in India 746019-D61 For use in Latin America 746019-161 For use in Taiwan 746019-AB1 For use in Thailand 746019-281 For use in the United States 746019-001...
  • Page 47 Remove the keyboard: Remove the two Phillips PM2.5×6.5 screws that secure the keyboard to the computer. Partially open the computer. Rest and secure the computer on its left side. Insert a thin, plastic tool into the keyboard retention screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 48 Lift the rear edge of the keyboard (2) until it rests at an angle. Swing the keyboard (1) up and forward until it rests upside down on the palm rest. Release the ZIF connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board.

  • Page 49: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 50 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 50 Close the computer. Turn the computer upside down with the front toward you. Remove the two rubber feet (1). NOTE: The rubber feet are included in the Rubber Kit, spare part number 746669-001. Remove the ten Phillips PM2.5×6.5 screws (2) that secure the top cover to the base enclosure. Remove the two Phillips PM2.0×2.0 broad head screws (1) in the optical drive bay that secure the top cover to the base enclosure.
  • Page 51 Remove the four Phillips PM2.0×2.0 broad head screws (2) in the hard drive bay that secure the top cover to the base enclosure. Turn the computer right side up with the front toward you. Open the computer as far as it will open. Disconnect the following cables from the system board: (1) Power button board ZIF connector and ribbon cable (2) Card reader board ZIF connector and ribbon cable...
  • Page 52 Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 53: Fingerprint Reader Module

    Fingerprint reader module Description Spare part number Fingerprint reader module (includes cable and double-sided adhesive) 746668-001 Before removing the fingerprint reader module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 54: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes TouchPad cable, TouchPad button board cable, and double-sided 746668-001 adhesive) Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 55: Card Reader Board

    Remove the TouchPad button board (2) and cable. Reverse this procedure to install the TouchPad button board. Card reader board Description Spare part number Card reader board (includes cable and double-sided adhesive) 746645-001 Before removing the card reader board, follow these steps: Turn off the computer.

  • Page 56: Power Button Board

    Remove the Philllips PM2.0×2.0 broad head screw (2) that secures the card reader board to the top cover. Remove the card reader board (3) and cable. Reverse this procedure to install the card reader board. Power button board Description Spare part number Power button board (includes cable and double-sided adhesive) 746646-001 Before removing the power button board, follow these steps:...

  • Page 57: Speakers

    Turn the top cover upside down with the front toward you. Detach the power button board cable (1) from the top cover. (The power button board cable is attached to the top cover with double-sided adhesive.) Remove the Philllips PM2.0×3.0 screw (2) that secures the power button board to the top cover. Remove the power button board (3) and cable.
  • Page 58 Remove the speakers: Disconnect the speaker cable (1) from the system board. Detach the speaker cable (2) from the system board. (The speaker cable is attached to the system board with tape.) Remove the speakers (3). Reverse this procedure to install the speakers. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Audio/Usb Board

    Audio/USB board Description Spare part number Audio/USB board (includes audio jack, USB port, and cable) 746648-001 Before removing the audio/USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 60: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-MB L3 cache, 796415-601 dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Professional operating system Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-MB L3 cache, 796415-501...
  • Page 61 Description Spare part number Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon R5 M240 788314-601 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Professional operating system Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon R5 M240 788314-501 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Standard operating system...
  • Page 62 Description Spare part number Equipped with an Intel Core i5-4210U 1.70-GHz processor (dual core, 15 W), a UMA graphics subsystem, 794603-001 and a non-Windows 8 operating system Equipped with an Intel Core i3-5010U 2.10-GHz processor (dual core, 15 W), a UMA graphics subsystem, 799456-601 TPM, and the Windows 8 Professional operating system Equipped with an Intel Core i3-5010U 2.10-GHz processor (dual core, 15 W), a UMA graphics subsystem,...
  • Page 63 NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● WLAN module (see WLAN module on page ● Memory modules (see Memory module on page ●...
  • Page 64 Remove the four Philllips PM2.5×4.5 screws (3) that secure the system board to the base enclosure. Lift up on the right side of the system board (1) until it rests at an angle. Disconnect the power connector cable (2) from the system board. Remove the system board (3) by sliding it up and to the right at an angle.

  • Page 65: Heat Sink

    Heat sink NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 746658-001 For use only on computer models equipped with a graphics subsystem with UMA memory 746659-001 Before removing the heat sink, follow these steps: Turn off the computer.
  • Page 66 Remove the heat sink (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 67 ● A thermal pad is used on the graphics subsystem component (3) and the heat sink section (4) that services it. The heat sink and system board used on computer models equipped with a graphics subsystem with UMA memory will not have this component. Reverse this procedure to install the heat sink.

  • Page 68: Fan

    Description Spare part number Fan (includes cable) 746657-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 69: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 718440-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 70: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 746660-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 71: Display Assembly

    Reverse this procedure to install the power connector cable. Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer.
  • Page 72 Remove the four Phillips PM2.5×3.25 broad head screws (2) that secure the display assembly right hinge to the base enclosure. Remove the display assembly (3). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two display bezel screw covers (1).
  • Page 73 ● 753907-001–For use only on computer models equipped with a webcamera in the United States ● 746661-001–For use only on computer models equipped with a webcamera in countries/or regions other than the United States ● 753908-001–For use only on computer models not equipped with a webcamera in the United States ●...
  • Page 74 Disconnect the webcamera/microphone module cable (2) from the webcamera/ microphone module. Remove the webcamera/microphone module. The webcamera/microphone module is available using spare part number 746667-001. If it is necessary to replace the display panel: Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 75 Release the adhesive strip (2) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (3) from the display panel. Remove the display panel. The display panel is available using spare part number 754891-001. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the the display enclosure.
  • Page 76 Remove the display panel cable (2). The display panel cable is available using spare part numbers 746664-001 (for use only on computer models equipped with a webcamera) and 752585-001 (for use only on computer models not equipped with a webcamera). If it is necessary to replace the display hinges: Remove the four Phillips PM2.5×3.25 broad head screws (1) that secure the display hinges to the display enclosure.
  • Page 77 If it is necessary to replace the WLAN antenna cables and transceivers: Detach the WLAN antenna transceivers (1) from the display enclosure. (The WLAN antenna transceivers are attached to the display enclosure with double-sided adhesive.) Release the WLAN antenna cables from the clips (2) and routing channel built into the top edge and right side of the display enclosure.

  • Page 78: Computer Setup (Bios)

    Computer Setup (BIOS) Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 79: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 80: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support assistant, and then select the HP Support Assistant app. Select Updates and tune-ups, and then select Check for HP updates now.

  • Page 81: Using Multiboot

    To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 82: Dynamically Choosing A Boot Device Using The F9 Prompt

    Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu”...

  • Page 83: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 84: Windows 7 - Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)

    Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 85: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 86: Downloading A Bios Update For Windows 7

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > Help and Support. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 87: Using Multiboot

    To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 88: Dynamically Choosing A Boot Device Using The F9 Prompt

    Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu”...

  • Page 89: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:...

  • Page 90: Linux - Computer Setup (Bios) And Advanced System Diagnostics

    Linux – Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 91: Restoring Factory Settings In Computer Setup

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 92: Downloading A Bios Update

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 93: Using Advanced System Diagnostics

    Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.

  • Page 94: Specifications

    Specifications 245 347 22.9 1.9kg Metric U.S. Dimensions Width 24.5 cm 9.7 in Depth 34.7 cm 13.7 in Height 2.3 cm 0.9 in Weight 1.9 kg 4.19 lb Operating voltage and current 19.5 V dc @ 4.62 A– 90W 19.5 V dc @ 3.33 A – 65 W NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.

  • Page 95: Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 96: Using The Windows Recovery Tools

    NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Chapter 9 Backup and recovery...

  • Page 97: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type pc, and then select This PC. NOTE:...

  • Page 98: Using Windows Refresh Or Windows Reset

    HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 99: Creating Recovery Media With Hp Recovery Disc Creator

    DVD, you may need to plug in an external optical drive. HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 100: Performing A System Recovery

    NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.

  • Page 101: Using F11 Recovery Tools

    For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads. Select Startup Repair.

  • Page 102: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 103: Linux

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 104: Performing A System Recovery

    Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image, you must first create the recovery ISO file and then burn it to an optical disc.
  • Page 105 To reinstall SLED, follow the steps below. Select System Recovery from the boot menu after pressing f11. A prompt will appear, reading, “This utility will wipe out your hard drive contents and restore your PC to factory state. Are you sure you want to continue?” Select Yes. A prompt will appear, reading, “Please confirm you want to restore your system to factory state and lose all your current data.”...

  • Page 106: 10 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance and Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 107 Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

  • Page 108: Non-Volatile Memory Usage

    Code is updated writing data to battery when the system this memory and management). BIOS is updated. is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial 256 Bytes per...
  • Page 109 Non Volatile Amount (Size) Does this Does this What is the How is data How is this Memory Type memory store memory retain purpose of this input into this memory write customer data? data when memory? memory? protected? power is removed? input using the render the PC...

  • Page 110: Questions And Answers

    Fingerprint 512 KBytes flash Stores By enrolling in Only a digitally reader fingerprint HP ProtectTools signed templates. Security application can Manager. make the call to write to the flash. Questions and answers How can the BIOS settings be restored (returned to default settings)? Turn on or restart the computer and press when prompted near the bottom of the display.
  • Page 111 What is meant by “Restore the nonvolatile memory found in Intel-based system boards?” This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings.

  • Page 112: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 113 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 114: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 115: Index

    Index components equipment guidelines 27 AC adapter light 10 bottom 12 esc key 7 AC adapter, spare part numbers 22 buttons 6 Ethernet, product description 2 antenna display 5 external expansion, product location 5 fingerprint reader 6 description 2 removal 69 front 9 external monitor port 10 spare part number 20, 69...
  • Page 116 heat sink memory module compartment cover power connector cable removal 57 illustrated 21 removal 62 spare part numbers 18, 57 location 12 spare part number 18, 62 hinge removal 36 power cord removal 68 spare part number 36 set requirements 104 spare part number 20, 68 microphone spare part numbers 22...
  • Page 117 service considerations Windows button 7 cables 24 wireless antenna connectors 24 location 5 plastic parts 23 removal 69 service cover spare part number 20, 69 illustrated 21 wireless light 8 location 12 wireless networking, product removal 30 description 2 spare part number 30 WLAN module serviceability, product description 4 removal 34...

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