The drawer won't open
Is the ram all the way up? Drawer will open only when ram is
To raise the ram on models with a Key-Knob (or Key-
Switch): Turn the Key-Knob (Key-Switch) to START and
release. See "Starting Your Compactor."
To raise the ram on models with push button controls:
Press OFF, and then press ON. See "Starting Your
Is the Solid Cycle engaged? Drawer remains LOCKED until
you reset by lifting the foot pedal up.
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are
made with the same precision used to build every new
To locate factory specified replacement parts in your area, call
our Customer Interaction Center telephone number or your
nearest designated service center.
Call the KitchenAid Customer Interaction Center
toll free: 1-800-422-1230
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
ASSISTANCE OR SERVICE
There is not enough compaction or force
Do you use the compacting cycle frequently enough?
Compacting works best when only a few items are loaded.
Bottles don't break
How often do you notice this? Bottles will not break every
time. The thickness of the bottle's glass and the content of
the trash load below it may prevent the bottle from breaking.
To ensure the proper functioning of your compactor, use
KitchenAid replacement parts only. To order replacement parts or
accessories, call 1-800-442-9991 and ask for the appropriate
part number listed below or contact your authorized KitchenAid
Replacement Bags - Call for Part Number.
Charcoal Air Filters - Order Part Number 4151750.
Trim Kits and Panels
See "Trimless Panel without Handle" for custom panel
Color Panel and Handles:
Order Part #9871907CB (Cobalt Blue)
Order Part #9871907ER (Empire Red)
Order Part #9871907MY (Majestic Yellow)
Order Part #9871907HG (Hunter Green)
Stainless Panel with Towel Bar Handle:
Order Part #9871907S (Brushed Stainless Steel)
Order Part #9871564S (Brushed Stainless Steel)
Order Part #9871564W (White)
Order Part #9871564B (Black)
Order Part #9871564T (Biscuit)