Service - K-array KRM33 User Manual

KRM33

12. SERVICE

To obtain service:
1) Contact the official K-array distributor in your country. Your local distributor will
direct you to the appropriate service center.
2) If you are calling for service, please have the serial number(s) of the unit(s)
available for reference. Ask for Customer Service, and be prepared to describe
the problem clearly and completely.
3) If the problem cannot be resolved over the phone, you may be required to send
the unit in for service. In this instance, you will be provided with an RA (Return
Authorization) number which should be included on all shipping documents and
correspondence regarding the repair. Shipping charges are the responsibility of
the purchaser.
Any attempt to modify or replace components of the device will invalidate your
warranty. Service must be performed by an authorized K-array service center.
Cleaning:
Use only a soft, dry cloth to clean the housing. Do not use any solvents, chemicals,
or cleaning solutions containing alcohol, ammonia, or abrasives. Do not use any
sprays near the product or allow liquids to spill into any openings.
19 REV. A