Software Troubleshooting - HP computer Troubleshooting And Maintenance Manual

Software troubleshooting

To repair software
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problems, try these
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methods:
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Updating device Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one
drivers does not solve your problem:
1.
2.
3.
4.
5.
6.
Microsoft System If you have a problem that might be due to software that was installed on your computer, use System Restore to
Restore return the computer to a previous restore point. You can also set restore points manually.
NOTE: Always use this System Restore procedure before you use the System Recovery program.
Some features might not be available on systems that are shipped without a version of Microsoft Windows.
To start a System Restore:
1.
2.
3.
To add restore points manually:
1.
2.
3.
4.
8 Chapter 2 Troubleshooting
Turn the computer off completely and then turn it on again. This is the easiest (and sometimes the best) way.
Update the drivers (see Updating device drivers, following).
Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System
Restore, later in this table). — Restores your computer to a configuration that was in use before the software
was installed.
Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation,
later in this table). — Restores the software (if it came with the product) or hardware driver to factory defaults.
System Recovery (see System recovery on page 10) — Erase and reformat the hard disk drive, and then
reinstall the operating system, programs, and drivers. This erases all data files you have created.
Click Start.
Type Device Manager into the Start Search box, and then click Device Manager to open the Device
Manager window.
Click the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CD-
ROM drives).
Double-click the specific item (for example, HP DVD Writer 640b).
Click the Driver tab.
To update a driver, click Update Driver, and then follow the on-screen instructions.
Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow the on-screen
instructions.
Close all open programs.
Click Start, right-click Computer, and then click Properties.
Click System protection, System Restore, click Next, and then follow the on-screen instructions.
Close all open programs.
Click Start, right-click Computer, click Properties, and then click System protection.
Under Protection Settings, select the disk for which you want to create a restore point.
Click Create, and then follow the on-screen instructions.
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