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HP Computer User Manual

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  • Page 1 User Guide...
  • Page 2 Microsoft Corporation. may not be available on your computer. preinstalled on this computer, you agree to be bound by the terms of the HP End User The information contained herein is subject To obtain the latest information in this License Agreement (EULA). If you do not to change without notice.
  • Page 3 To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Welcome ................................1 Finding information ..........................2 2 Getting to know your computer ........................4 Top ............................... 4 TouchPad ..........................4 Lights ........................... 5 Buttons and speakers ......................6 Keys ............................. 7 Front ..............................8 Right ..............................9 Left ..............................
  • Page 6 Audio ..............................28 Connecting speakers ......................28 Adjusting the volume ......................28 Connecting headphones and microphones ............... 28 Checking audio functions on the computer ................ 29 Webcam (select models only) ......................29 Video ..............................29 VGA ........................... 29 Dual-Mode DisplayPort ...................... 30 6 Power management ............................
  • Page 7 Removing the hard drive ................... 46 Installing a hard drive ..................48 Adding or replacing a drive in the upgrade bay ..............49 Adding or replacing an optical drive ..............49 9 Security ................................52 Protecting the computer ........................52...
  • Page 8 Cleaning the sides or cover ................59 Cleaning the TouchPad, keyboard, or mouse ........... 59 Updating programs and drivers ......................60 11 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ........61 Using Computer Setup ........................61 Starting Computer Setup ....................61 Navigating and selecting in Computer Setup ..............
  • Page 9 Operating environment ........................71 Appendix A Traveling with or shipping your computer ................72 Appendix B Troubleshooting .......................... 73 Troubleshooting resources ......................... 73 Resolving issues ..........................73 The computer is unable to start up ..................73 The computer screen is blank .................... 74 Software is functioning abnormally ..................

  • Page 11: Welcome

    Welcome After you set up and register the computer, it is important to take the following steps: ● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see Connecting to a network on page ●...

  • Page 12: Finding Information

    Finding information The computer comes with several resources to help you perform various tasks. Resources For information about ● Setup Instructions poster How to set up the computer ● Help to identify computer components ● Help and Support Operating system information ●...
  • Page 13 Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.

  • Page 14: Getting To Know Your Computer

    Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Getting to know your computer...

  • Page 15: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. Caps lock light On: Caps lock is on. ● TouchPad light Amber: The TouchPad is off.

  • Page 16: Buttons And Speakers

    If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about your power settings: Select Start > Control Panel > System and Security > Power Options.

  • Page 17: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the key. Windows button Displays the Windows Start menu. Function keys Execute frequently used system functions when pressed in combination with the...

  • Page 18: Front

    Amber: All wireless devices are off. ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. ● AC adapter/Battery light White: The computer is connected to external power and the battery is charged from 90 to 99 percent.

  • Page 19: Right

    Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Right...

  • Page 20: Left

    USB charging port Connects an optional USB device. The USB charging port can also charge select models of cell phones and MP3 players, even when the computer is off. NOTE: These ports support USB 2.0 by default. For details about activating the USB 3.0 port functionality, see...

  • Page 21: Display

    The display switch is not visible on the outside of the computer. *The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety and Environmental Notices that applies to your country or region.

  • Page 22: Bottom

    CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support.
  • Page 23 Holds the service door. position Optional security screw Locks the service door release latch in place. Service door release latch Releases the service door on the computer. Battery bay Holds the battery. Vents (4) Enable airflow to cool internal components.

  • Page 24: Connecting To A Network

    Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.

  • Page 25: Using Hp Connection Manager (Select Models Only)

    The computer has a wireless button, one or more wireless devices, and one or two wireless lights, depending on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is on (white) when you turn on the computer.

  • Page 26: Using An Internet Service Provider

    Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless computer to the modem, and test the Internet service.

  • Page 27: Protecting Your Wlan

    To connect to the WLAN, follow these steps: Turn on the computer. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button.

  • Page 28: Inserting And Removing A Sim

    SIM that is preinstalled in the battery bay. If the SIM is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.

  • Page 29: Using Gps (Select Models Only)

    Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office.
  • Page 30 Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Chapter 3 Connecting to a network...

  • Page 31: Navigating Using The Keyboard, Touch Gestures And Pointing Devices

    Your computer allows navigation using touch gestures in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad. Your computer also has special action keys or hot key functions on the keyboard to perform routine tasks.

  • Page 32: Turning The Touchpad Off And On

    Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Using TouchPad Gestures Your TouchPad allows you to navigate the pointing device on the screen by using your fingers to control the pointer action. The TouchPad supports a variety of gestures.

  • Page 33: One-Finger Slide

    One-finger slide The one-finger slide lets you navigate around the screen. ● Place your finger on the TouchPad zone and slide your finger to move the on-screen pointer in the direction you want the pointer to go. Tapping To make an on-screen selection, use the Tap function on the TouchPad. ●...

  • Page 34: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Pinching/zooming Pinching and zooming allow you to zoom out or in on images or text. ●...

  • Page 35: Using The Keyboard

    Most external monitors receive video information on the computer using the external VGA video standard. The fn+f4 hot key can also alternate images among other devices that are receiving video information on the computer.

  • Page 36: Using Keypads

    Increases the screen brightness level. Using keypads The computer includes an embedded numeric keypad. The computer also supports an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad. Using the embedded numeric keypad Component...

  • Page 37: Turning The Embedded Numeric Keypad On And Off

    When num lock is off, most keypad keys function like the arrow, page up, or page down keys. When num lock on an external keypad is turned on, the num lock light on the computer is turned on. When num lock on an external keypad is turned off, the num lock light on the computer is turned off.

  • Page 38: Multimedia

    Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port (or the audio-out jack) on your computer or on a docking station.

  • Page 39: Checking Audio Functions On The Computer

    Some computers include an integrated webcam for video sharing. Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.

  • Page 40: Dual-Mode Displayport

    To connect a VGA display device, connect the device cable to the external monitor port. Dual-Mode DisplayPort The Dual-Mode DisplayPort connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. The Dual-Mode DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity.

  • Page 41: Power Management

    Although you can turn off the computer with the power button, the recommended procedure is to use the Windows shutdown command: NOTE: If the computer is in the Sleep state, you must first exit Sleep before shutdown is possible by briefly pressing the power button. Save your work and close all open programs.

  • Page 42: Initiating And Exiting Sleep

    Select Start, click the arrow next to the Shut down button, and then click Sleep. To exit Sleep, briefly press the power button. When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you stopped working.

  • Page 43: Finding Additional Battery Information

    If the computer contains a charged battery and is running on external AC power, the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs.

  • Page 44: Managing Low Battery Levels

    Using the power meter and power settings on page If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then shuts down and loses any unsaved information. Resolving a low battery level Resolving a low battery level when external power is available ▲...

  • Page 45: Removing A Battery

    To remove the battery: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and shut down the computer through Windows before removing the battery.

  • Page 46: Storing A User-Replaceable Battery

    To reduce the risk of damage to a battery, do not expose it to high temperatures for extended periods of time. If a computer will be unused and unplugged from external power for more than 2 weeks, remove the user-replaceable battery and store it separately.

  • Page 47: Testing An Ac Adapter

    ● The display brightness is automatically decreased to save battery life. Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on.

  • Page 48: External Cards And Devices

    Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, see the Getting to know your computer on page 4 section.

  • Page 49: Using Smart Cards

    Using smart cards A smart card is a high-performance PC Card that is inserted into the smart card slot. Smart cards are designed to conform to the standard specifications of the Personal Computer Memory Card International Association (PCMCIA). Configuring a smart card Install only the software required for the card.

  • Page 50: Inserting A Smart Card

    Inserting a smart card CAUTION: To prevent damage to the computer and external memory cards, do not insert a PC Card into a smart card slot. CAUTION: To reduce the risk of damage to the connectors: Use minimal force when inserting a smart card.

  • Page 51: Removing A Smart Card

    These instructions may be provided with the software, on disc, or on the manufacturer’s website. The computer has 3 USB ports that support USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer also has a USB charging port that provides power to an external device. An optional docking device or USB hub provides additional USB ports that can be used with the computer.

  • Page 52: Connecting A Usb Device

    ▲ Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different from your computer. You will hear a sound when the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer.

  • Page 53: Using Optional External Devices

    Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged.

  • Page 54: Drives

    Remove media from a drive before removing the drive from the drive bay, or traveling with, shipping, or storing a drive. ● Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write process is sensitive to vibration. ●...

  • Page 55: Removing Or Replacing The Service Door

    (if the optional screw is being used) (2), and then slide the release latch again (3) to release the service door. Slide the service door toward the front of the computer (4) and lift to remove the service door (5). Replacing the service door NOTE: If you do not want to use the optional screw, you can store it inside the service door.

  • Page 56: Replacing Or Upgrading The Hard Drive

    Sleep state. If you are not sure whether the computer is off, turn the computer on by pressing the power button. Then shut down the computer through the operating system.
  • Page 57 Disconnect the hard drive cable (1). Loosen the 4 hard drive screws (2). Using the plastic tab (3), pull and lift the hard drive, and then pull the hard drive (4) out of the hard drive bay. Disconnect the hard drive cable (1) from the drive. Remove the 4 screws (2) from the hard drive and remove the bracket (3) from the hard drive.

  • Page 58: Installing A Hard Drive

    Installing a hard drive NOTE: Your computer may look slightly different from the illustration in this section. To install the hard drive: Press the hard drive bracket (1) onto the hard drive and tighten the 4 hard drive screws (2).

  • Page 59: Adding Or Replacing A Drive In The Upgrade Bay

    Sleep state. If you are not sure whether the computer is off, turn the computer on by pressing the power button. Then shut down the computer through the operating system.
  • Page 60 Remove the optical drive or weight saver from the upgrade bay (3). To install an optical drive in the upgrade bay: Insert the optical drive into the upgrade bay (1). Tighten the upgrade bay screw (2). Chapter 8 Drives...
  • Page 61 Removing or replacing the service door on page 45). Insert the battery (see Inserting or removing the battery on page 34). Turn the computer right-side up, and then reconnect AC power and external devices to the computer. Turn on the computer. Using hard drives...

  • Page 62: Security

    Security cable slot (used with an optional security cable) *Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. You can use either a pointing device (TouchPad or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

  • Page 63: Setting Passwords In Windows

    Password, and then press enter. When prompted, type a password. When prompted, type the new password again to confirm. To save your changes and exit Computer Setup, click the Save icon and then follow the on- screen instructions. – or –...

  • Page 64: Entering A Bios Administrator Password

    When prompted, type your current password. When prompted, type your new password again to confirm. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 65: Installing An Optional Security Cable

    Loop the security cable around a secured object. Insert the key (1) into the cable lock (2). Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with the key. Installing an optional security cable...

  • Page 66: 10 Maintenance

    Shut down the computer before adding or replacing memory modules. Do not remove a memory module while the computer is on or in the Sleep state. If you are not sure whether the computer is off, turn the computer on by pressing the power button. Then shut down the computer through the operating system.
  • Page 67 Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container.

  • Page 68: Cleaning Your Computer

    Removing or replacing the service door on page 45). Insert the battery (see Inserting or removing the battery on page 34). Connect AC power and external devices to the computer. Turn on the computer. Cleaning your computer Use the following products to safely clean your computer: ●...

  • Page 69: Cleaning Procedures

    Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.

  • Page 70: Updating Programs And Drivers

    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available.

  • Page 71: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)

    Starting Computer Setup NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup...

  • Page 72: Restoring Factory Settings In Computer Setup

    NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 73: Updating The Bios

    To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 74: Using Multiboot

    Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing while the “Press the ESC key for...

  • Page 75: Setting A New Boot Order In Computer Setup

    Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup...

  • Page 76: Entering Multiboot Express Preferences

    ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter. ●...

  • Page 77: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. Go to http://www.hp.com. Click Support & Drivers, and then click the Drivers & Software tab. Enter the product name in the text box, and then click Search.

  • Page 78: 12 Support

    12 Support Contacting support If the information provided in this user guide or Help and Support does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ●...

  • Page 79: Labels

    IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door. For help finding these locations, refer to Getting to know your computer on page ●...
  • Page 80 Component Serial number Product number ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use.

  • Page 81: 13 Specifications

    The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.

  • Page 82: Appendix A Traveling With Or Shipping Your Computer

    Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive.

  • Page 83: Appendix B Troubleshooting

    If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer does not start up: ● If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power. NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.

  • Page 84: The Computer Screen Is Blank

    Disconnect the computer from external power and remove the battery. The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked.

  • Page 85: An External Device Is Not Working

    Do not initiate Sleep while playing a disc. Otherwise, you may see a warning message asking if you want to continue. If this message is displayed, click No. After you click No, the computer may behave in either of the following ways: ◦...

  • Page 86: A Movie Is Not Visible On An External Display

    2 displays. Configure the monitor settings to make the external display primary: From the Windows desktop, right-click on a blank area of the computer desktop, and select Screen resolution. Specify a primary display and a secondary display.

  • Page 87: Appendix C Electrostatic Discharge

    A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ●...

  • Page 88: Index

    77 issues, resolving 73 USB 42 embedded numeric keypad, caps lock light, identifying 5 identifying 7, 26 caring for your computer 58 esc key, identifying 7 jacks checking audio functions 29 external AC power, using 36 audio-in (microphone) 9...
  • Page 89 17 serial number 69 optical drive 43 serial number 69 wireless certification 70 optical drive eject button, serial number, computer 69 WLAN 70 identifying 10 service door release latch 13 WWAN 70 optical drive light, identifying 10 service door release latch,...
  • Page 90 14 TouchPad light, identifying 5 wireless light 5, 8, 14 TouchPad zone wireless network (WLAN) identifying 4 connecting 17 traveling with the computer 36, corporate WLAN connection 70, 72 troubleshooting equipment needed 16 disc burning 76 functional range 17...

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