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DataStorm H3 Message codes:
IMPORTANT!
This list of messages has not been completed or
verified. It is to be used as general information only.
Please contact MotoSAT Support by email if you have seen one
of these messages and what method of troubleshooting was
used to identify and resolve the message issue.
-1 Unknown error
Engineering and Development Message
Internal Message Only: This message should only display in when the MPU can not
determine a specific message or issue. If this massage appears during normal
consumer operation.
Capture Screen shot for Engineering Support
•
Capture Config Files for Engineering Support
•
Power cycle the controller and check connections at the mount and on the
•
controller
Perform Telnet NVClear Command and reload Config files.
•
Perform Telnet UCBupdate command.
•
Replace H3 Controller
•
Report this message and Captured data to Engineering.
-2 Invalid CAN command
Hardware Message
Issue: The H3 controller can not communicate with the UCB (Upper Control Board) or is
receiving bad CAN data. Check the following hardware.
Power cycle the H3 Controller. Leave off for 15 seconds minimum.
•
Check wiring diagram to insure that the UCB and H3 Controller are properly
•
wired.
Perform Ohms test on Blue and White wire for 60 Ohms.
•
Check the 9 Pin Green Cable Connector is seated properly to the H3 Controller
•
and the both ends of the connector are pushed in evenly.
Check the Green, Blue, White, and Purple wires on the 9 Pin Cable Connector is
•
making secure electrical and mechanical contact.
Check the 9 Pin or 14 Pin Circular connector to the Antenna Mount is seated
•
properly and the Connector is locked in place.
Measure purple wire for 12 to 15 VDC.
•
o No Voltage, Replace H3 Controller
Check UCB LED's, (located on Antenna Mount) for 1 second Heartbeat LED.
•
o Nor Heartbeat, replace UCB
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