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ON SITE SERVICE
WARRANTY & SERVICE CLAIM PROCEDURES
Installation hardware labor will be provided at the client site only if the client
chose, at the time of the original purchase only, to purchase on-site service from an
@Xi-authorized Third-party service provider. On Site Service will be provided
pursuant to the terms of such on-site service contract, at sole discretion of @Xi
technical support engineers. On Site service is available in major USA and Canada
locations for the duration of one year or three years if so purchased. The On Site
service contract covers only the system and its internal components originally sold
by @Xi and is limited to hardware parts replacement and installation only. We
invite the customer to refer to such contract for further details.
To claim service pursuant to the above @Xi Limited Warranty, you, the Purchaser,
must comply with the following condition:
PROOF OF PURCHASE WITHIN A YEAR (OR THREE YEARS)
The purchaser has to be able to show the original purchase invoice,
from @Xi, with a shipping date that is within one year (or three years if
warranty so purchased) from the date of requested warranty service.
RETURN AUTHORIZATION NUMBER
The purchaser must obtain and send back signed, by fax or mail, a valid
Return Authorization Number (RMA) form from @Xi tech support. Such
RMA form will describe the requested replacement part(s), its retail
value and the customer promise to return the faulty part(s) within 10
days from receiving the replacement part(s). Any merchandise sent
back without a valid @Xi RMA number will be rejected and no replace-
ment part(s) can be sent to the customer without a valid and signed
RMA form received from the client.
ORIGINAL SHIPPING CONTAINERS
The purchaser must have the merchandise shipped using the original
@Xi packing material. Use of non-original packing material sent back
might void the warranty status.
PREPAID SHIPPING & INSURANCE
The purchaser must supply the merchandise back with prepaid freight
and proper insurance. For any merchandise sent freight-collect, @Xi
will charge the Customer the freight cost and handling fees.
Xi® MTower™ - NTower™ - NetRAIDer™
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